Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
About Us
Here to Help® 24/7.
SERVPRO of Douglas & Ottertail Counties
About Us
OUR STORY
SERVPRO of Douglas & Otter Tail Counties is your local go to Emergency Water and Fire Restoration company. Independently owned by Trevor Rossum since 2016, we are committed to being a reliable and skilled partner to help family and businesses in the community recover.
Before becoming a business owner, Trevor sold healthcare software. He learned about SERVPRO at a tradeshow as a vendor. While at the tradeshow, he knew he wanted to become involved with the restoration industry and decided to shift his focus to owning a business and helping people in times of need. When Trevor is not working, he enjoys spending time with his wife and kids, attending his two kids' sporting events, and golfing!
“The greatest reward of my job is getting the opportunity to serve our customers with empathy and compassion while they are experiencing the aftermath of an emergency.” --- Trevor Rossum
OUR TEAM
Our technicians are ready to meet your daily needs whenever disaster strikes. Our staff is highly trained in property damage restoration. We regularly train our team members to be skilled in theoretical and hands on practical work. Our teams have the relevant IICRC-industry certifications and are ready to tackle your most challenging project. Whether it is day or night, SERVPRO of Douglas and Otter Tail Counties is here to help!
OUR SERVICES
We offer a wide range of services to our communities including, but not limited to, commercial and residential fire, smoke and soot damage, mold mitigation and restoration, water restoration, biohazard cleanup, commercial cleanup, deodorizing, reconstruction, and more. Whether you face an overflowing toilet or a natural disaster, our team is ready for whatever happens.
We understand the worry and angst that is associated with water and fire damage, and this is our commitment to you: we will work to minimize interruption to your life and quickly make it “Like it never even happened.”
OUR PURPOSE
"To positively impact the lives of our customers & employees by providing excellent service while modeling compassion, accountability and respect."
OUR VALUES
CARE - Compassion, Accountability, Respect, Excellence
Service Area
Certifications
- WRT - Water Damage Restoration Technician
- ECTP - Employee Certification Training Program
- CCT - Carpet Cleaning Technician
- ASD - Applied Structural Drying Technician
- RRRP - Lead-Based Paint Activities and Renovation
- IICRC Certified Firm
Payment Info
The following cards are accepted:Awards
- President's Gold for Outstanding 2019 Sales Performance
- 2019 Double Volume Award
- Director's Gold Award
- President's Silver for Outstanding 2018 Sales Performance
- 2020 Double Volume Award
- President's Silver for Outstanding 2017 Sales Performance
- Bronze Award for Outstanding 2019 Sales Performance
Affiliations
- Fergus Falls Area Chamber of Commerce
- Alexandria Lakes Area Chamber of Commerce
- Perham Area Chamber of Commerce
- BNI Runestone Referrals
- Institute of Inspection, Cleaning and Restoration Certification – IICRC
What our
customers are saying
Isaac was incredible to work with. He was so kind, helpful and explained each step of the process. Chris and TJ were also amazing, responded so quickly and kept things moving, clean and orderly. Would highly recommend.
I have used SERVPRO on more than one occasion. Each time it has been a different job and none of them fun. However, each time SERVPRO goes above and beyond my expectations and shows why they are a top notch disaster recovery company. I would absolutely use SERVPRO again if I had to.
We had water come into our basement and SERVPRO did an incredible job helping us out. Service was fast, friendly and extremely thorough! I was recommend them to anyone needing water restoration services!
AH!mazing! Fantastic individuals! Thoughtful, patient, kind, respectful, phenomenal follow-up and follow through! I can’t find any constructive criticism to provide. Top-notch! Thank you SERVPRO!
The SERVPRO team was very responsive to the water damage at our house. Trevor and his team were here very quickly, immediately working to limit any further damage and begin the process of getting everything dried. Their communication throughout the mitigation and rebuild process was fantastic - always letting us know what was going to be happening next. Their attention to detail and coordination of the entire project was much appreciated. We were also comfortable with all of the people here working in our house. While a problem like this can be stressful, making your first call to SERVPRO will serve you well!
Trevor, Thanks for everything!
I never imagined being faced with a having a house fire and needing to navigate moving out, cleanup, and reconstruction. SERVPRO met with me the day of the fire and we put a plan together. The expertise, service excellence and guidance was beyond anything I could have hoped for. They made a very complex process much simpler and helped me navigate every step - large and small. It made something that was terrible into something that was manageable. Having a number of people in your house everyday, working on your behalf and trying so hard to get you back home ... Wow and THANK YOU! I am forever grateful.
Great Service.
They are a great team. Quick response and very easy to work with.
Isaac was incredible to work with. He was so kind, helpful and explained each step of the process. Chris and TJ were also amazing, responded so quickly and kept things moving, clean and orderly. Would highly recommend.
I have used SERVPRO on more than one occasion. Each time it has been a different job and none of them fun. However, each time SERVPRO goes above and beyond my expectations and shows why they are a top notch disaster recovery company. I would absolutely use SERVPRO again if I had to.
We had water come into our basement and SERVPRO did an incredible job helping us out. Service was fast, friendly and extremely thorough! I was recommend them to anyone needing water restoration services!
AH!mazing! Fantastic individuals! Thoughtful, patient, kind, respectful, phenomenal follow-up and follow through! I can’t find any constructive criticism to provide. Top-notch! Thank you SERVPRO!
The SERVPRO team was very responsive to the water damage at our house. Trevor and his team were here very quickly, immediately working to limit any further damage and begin the process of getting everything dried. Their communication throughout the mitigation and rebuild process was fantastic - always letting us know what was going to be happening next. Their attention to detail and coordination of the entire project was much appreciated. We were also comfortable with all of the people here working in our house. While a problem like this can be stressful, making your first call to SERVPRO will serve you well!
Trevor, Thanks for everything!
I never imagined being faced with a having a house fire and needing to navigate moving out, cleanup, and reconstruction. SERVPRO met with me the day of the fire and we put a plan together. The expertise, service excellence and guidance was beyond anything I could have hoped for. They made a very complex process much simpler and helped me navigate every step - large and small. It made something that was terrible into something that was manageable. Having a number of people in your house everyday, working on your behalf and trying so hard to get you back home ... Wow and THANK YOU! I am forever grateful.
Great Service.
They are a great team. Quick response and very easy to work with.