Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of East Honolulu
Lorenzo
Lorenzo Usam is the Owner of SERVPRO of East Honolulu. He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.
Restoring a house damage by fire
Our technicians working hard to restore a house in Pearl City.
SERVPRO of East Honolulu
This is a photo of SERVPRO of East Honolulu crew. Our crew is your crew!
From Left to Right: Raul, Tracy, Merlinda, Chelsey, Bobby, Lorenzo, Dylan, Rodolfo, and Darryl.
This team is qualified and ready to gain control of any emergency, just a phone call away.
SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”
Tracy
Tracy, our Production Manager here at SERVPRO of EAST HONOLULU is always keeping our schedules organized and making sure that everything is done in a timely manner.
Bobby & Dylan
Bobby & Dylan diligently cleaning and sanitizing material affected by fire and soot
Mike
Our project manager, Mike, has the expertise to provide a deeper clean than your basic house cleaning service. Our residential cleaning services will ease the burden of the constant maintenance cleaning of your home, but will also create a safe, clean and comfortable living environment for you and your family.
SERVPRO of East Honolulu
This is a photo of SERVPRO of East Honolulu crew 2019. Our crew is your crew!
From Left to Right: Allen, Rodolfo, Joanna, Aixa, Lorenzo, Will, Merlinda, Rowell, Lyn, Dylan, Tracy, and Mike
This team is qualified and ready to gain control of any emergency, just a phone call away.
SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”
Allen, Roldolfo, & Mike
Captured from one of our satisficed customers after completing renovations due to water damage from her kitchen
OUR crew is YOUR crew
This is a photo of SERVPRO of East Honolulu 2020 crew. Our crew is your crew!
From left to Right: Mike, Lyn, Dylan, Joanna, Tracy, Meghan, Lorenzo, Rowell, CJ, Roldolfo, Aixa, Tuan, & Will.
SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”
CJ & Tuan
CJ & Tuan are newest members of the SERVPRO family. They are dedicated to making "Like it never even happened."
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:
- IICRC Training
- Employee Certification Training
- Initial Franchise Training
- e-Learnings
- Continuing Education Classes
Rodolfo
Rodolfo, a Highly Trained Specialist at SERVPRO of East Honolulu; a professional that's trained and equipment to quickly restore your property to pre-damage condition.
SERVPRO Franchise Professionals offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business.
Meghan
Meghan depicting SERVPRO’s vision statement, “to be the premier cleaning and restoration company in the world.”
SERVPRO of East Honolulu 2021 crew. Our crew is your crew!
This is a photo of SERVPRO of East Honolulu 2021 crew. Our crew is your crew!
From left to Right: Will, Roldolfo, Aiza, Lynith, CJ, Lorenzo, Meghan, Dylan, Tracy, Joanna, and Mike.
SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”
Joanna
Joanna has been our Sales Marketing Representative since 2018. She handles our web pages including our corporate site, Facebook, Instagram, LinkedIn, Google, Yelp, and Twitter. Joanna also has organized many Continuing Education classes for property managers and insurance adjusters.
What our
customers are saying
Tracy, Mike and Rudolfo came to remove items off the flooring, every single one was courteous, friendly and so professional.
25 boxes and tape were provided to help me.
They work solidly as a team to move heavy items. Their pride in their work and considerateness to the customer reassured me that our items were in good hands.
I told them, you leave my house better than before you came.
Workers were very prompt and efficient. Actually, they were early and did a complete job in no time. They were personable and answered all our questions and concerns.
Today Mike, Rodolfo and Allen came to remove the laminate flooring in the kitchen and extension
In the two hours, the flooring was removed, the refrigerator was taken to the curb and my sofa sleeper was hauled away.
Beyond meticulous, their professional know how and methods is outstanding and fastidiously neat. The removed flooring was bundled by height and taken/placed in their truck in an organized manner.
The areas were vacuumed and sprayed. Not a trace of rubble left anywhere.
You know how thoughtful a company is? When the morning newspaper is in the driveway and they hand it to you instead of leaving it there.
5 stars for
Services: Water damage-related cleanup & repair, Painting, Flood restoration
Positive: Professionalism, Punctuality, Quality, Responsiveness
On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 in regards to my satisfaction. Every step of the way they were supportive, tentative, and accommodated to me. They were very professional the whole time, they came in a quickly took care of my situation. They did some repairs to my shop, and cleaned the flooring also moving my contents. After the repairs and cleaning the floors they moved my contents back. It was almost as if nothing ever happened. They completely exceed my expectations as to who I was dealing with. They are very professional and quick! Thank you SERVPRO!
5 stars for professionalism, punctuality, quality, responsiveness, and value
My favorite 3 Musketeers arrived earlier than 1 p.m. They are like my uncles and cousin because they treat you with politeness and care.
They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room, removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. Whoever does the hiring of personnel is excellent.
A two man crew came over to access the water damage from our refrigerator. They came, moved the koa table out to check the damage on the carpet and upon leaving informed me that it was disinfected. For the kitchen they immediately noticed the damaged uneven laminate flooring. Dylan and William were able to get the fridge out of the built in. They had a meter that measured wetness on the surface of the walls. William covered the built in cabinet with a material and the heat is supposed to dehumidify it. I asked hours? Dylan said days. Measurements were also taken of our extension area. Five stars for today's trouble call. They came early. Both men were friendly, courteous and did what they needed to do.
On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 for their service. I am very satisfied with the job that they did, they cleaned and dried everything affected by the storm in no time. I'm very happy with how fast they responded. It was a regular water damage, and at the time it felt like a very stressful time and SERVPRO of East Honolulu made it an easier time. They were really fast, the whole process went very smooth and extremely fast compared to other processes. Overall I'm super happy with the work, and it looks as good as new. I am glad I chose SERVPRO because of their efficiency.
Tracy, Mike and Rudolfo came to remove items off the flooring, every single one was courteous, friendly and so professional.
25 boxes and tape were provided to help me.
They work solidly as a team to move heavy items. Their pride in their work and considerateness to the customer reassured me that our items were in good hands.
I told them, you leave my house better than before you came.
Workers were very prompt and efficient. Actually, they were early and did a complete job in no time. They were personable and answered all our questions and concerns.
Today Mike, Rodolfo and Allen came to remove the laminate flooring in the kitchen and extension
In the two hours, the flooring was removed, the refrigerator was taken to the curb and my sofa sleeper was hauled away.
Beyond meticulous, their professional know how and methods is outstanding and fastidiously neat. The removed flooring was bundled by height and taken/placed in their truck in an organized manner.
The areas were vacuumed and sprayed. Not a trace of rubble left anywhere.
You know how thoughtful a company is? When the morning newspaper is in the driveway and they hand it to you instead of leaving it there.
5 stars for
Services: Water damage-related cleanup & repair, Painting, Flood restoration
Positive: Professionalism, Punctuality, Quality, Responsiveness
On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 in regards to my satisfaction. Every step of the way they were supportive, tentative, and accommodated to me. They were very professional the whole time, they came in a quickly took care of my situation. They did some repairs to my shop, and cleaned the flooring also moving my contents. After the repairs and cleaning the floors they moved my contents back. It was almost as if nothing ever happened. They completely exceed my expectations as to who I was dealing with. They are very professional and quick! Thank you SERVPRO!
5 stars for professionalism, punctuality, quality, responsiveness, and value
My favorite 3 Musketeers arrived earlier than 1 p.m. They are like my uncles and cousin because they treat you with politeness and care.
They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room, removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. Whoever does the hiring of personnel is excellent.
A two man crew came over to access the water damage from our refrigerator. They came, moved the koa table out to check the damage on the carpet and upon leaving informed me that it was disinfected. For the kitchen they immediately noticed the damaged uneven laminate flooring. Dylan and William were able to get the fridge out of the built in. They had a meter that measured wetness on the surface of the walls. William covered the built in cabinet with a material and the heat is supposed to dehumidify it. I asked hours? Dylan said days. Measurements were also taken of our extension area. Five stars for today's trouble call. They came early. Both men were friendly, courteous and did what they needed to do.
On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 for their service. I am very satisfied with the job that they did, they cleaned and dried everything affected by the storm in no time. I'm very happy with how fast they responded. It was a regular water damage, and at the time it felt like a very stressful time and SERVPRO of East Honolulu made it an easier time. They were really fast, the whole process went very smooth and extremely fast compared to other processes. Overall I'm super happy with the work, and it looks as good as new. I am glad I chose SERVPRO because of their efficiency.
About Us
Since the start of SERVPRO of East Honolulu, we have been here for our community, serving both families and business recover from fire, water, or storm damage. Our vast knowledge on what is effecting our community most on water, fire damage and cleaning services instills a culture of change. We are constantly evolving our technique, ensuring that our customers get the best and most efficient way possible to mitigate their problems.
"Like it never even happened."
Our company: SERVPRO of East Honolulu is owned by Lorenzo Usam, with more than 20 years worth of managerial work. He quickly went from a crew member here, to a manager by completing a credited Manager's development program. His strive for excellent customer support, help created the fast, and efficient work culture we see today at SERVPRO of East Honolulu. As an individually owned franchise here in Oahu, we see emergencies big and small that need both our staff and equipment for a speedy recovery. Lorenzo has ensured that we are keeping to our schedules and properly equipped for any job he gives our technician teams. Lorenzo also has gained much insight on the running a business and mitigation/restorative measures with certifications from the IICRC: WRT, ASD, AMRT, FST, and CCT. Being present in the daily operations of SERVPRO of East Honolulu, Lorenzo has become an excellent "hands on owner" and is usually the first face you see after you call us.
Not only are we equipped for your disaster's needs, our technicians are trained professionals with IICRC certifications and instilled in SERVPRO® work values. Here, we get the job done as soon as possible, as transparent as possible, for your convenience. Our technicians will know how and where you need our services and equipment.
Insurance and Payment Information
For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
We also accept the following credit cards for your convenience:
- American Express
- Mastercard
- Visa
- Discover
Certifications IICRC
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- ECTP - Employee Certification Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- IICRC Certified Firm
- OCT - Odor Control Technician
- OSHA - Other Training
- RCT - Rug Cleaning Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Affiliations
- American Red Cross
- Esporta Wash System
- Institute of Inspection, Cleaning and Restoration (IICRC)
(808) 395-9545 CALL NOW
REQUEST HELP ONLINE
Best Water Damage Restoration Services in East Honolulu!
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