I cannot emphasize enough how wonderful it was working with SERVPRO when I had 4 pipes burst in May 2021. Mel came out and evaluated the water damage. He set up 5 dehumidifiers and blowers to dry everything out. He came by every day to check on the progress. He handled all correspondence with my homeowners insurance. The claims adjuster assigned to my claim was impossible to get in touch with. (That headache alone was another issue I did not have to worry with.) Mel and his company handled everything. From demolition of my floors, drywall, cabinets and baseboards and all the cleanup…. SERVPRO was superb and helped me get my insurance to pay for all the repairs I needed. This company was prompt, thorough and professional! Thank you Mel for helping this girl out!! ?? ?? ?? ?? ??!!!!

Don't know what we would have done if ya'll did not show up when you did. All your employees were professional and courteous. Chris and Dianne were excellent packers!

Great experience, would recommend anyone!

Thanks for the prompt attention given to the water damage in my home. Will call you for some carpet cleaning when Whitaker finishes.

Thanks

Joe Nelson

We called SERVPRO for a mold issue we thought we discovered while replacing flooring - we had never had a water leak since purchasing the home and wasn’t sure what to do - but Kimberly was so helpful in getting Mel out quickly to access our problem, He explained what probably happened- sprayed for anything that may still be there and advised what we needed to do to move forward, all at no charge! - it all worked and the tile installation was able to go as planned, I can’t thank both Mel and Kimberly enough for all their help so thankful we called!!

SERVPRO was both expedient and professional in dealing with my water damage emergency. The water heater had ruptured and poured countless gallons of water onto the floor; ruining floor covering, furniture, walls and baseboards.

The drying process helped me salvage a lot of family articles that otherwise would have been lost.

The insurance claim process was also made easy with Mel Kitchens providing detailed information to adjuster and following up as needed.

Mr. Kitchens and SERVPRO personally followed up with me to ensure the issue was remedied and I was 100% satisfied.

Mel and his crew did an amazing, fast, and very professional job cleaning up water damage in my home. He went above and beyond to explain the process, was there exactly when he said they would be, and got us dried out quickly! I highly recommend SERVPRO of Laurens/Newberry! Great folks that will take great care of you when you need them!

They did an excellent job drying out the kitchen. Very professional and friendly.

It was a Monday and holiday and my office had a MAJOR water damage and I immediately called SERVPRO. They were at my office in 45 minutes and began cleaning up. They have continued to be here and help with the damage between walls and floors and have helped with whatever we needed. They also helped to keep our practice open. I appreciate Mel and his staff very much. Julie Barnes Newberry Internal Medicine 

I cannot emphasize enough how wonderful it was working with SERVPRO when I had 4 pipes burst in May 2021. Mel came out and evaluated the water damage. He set up 5 dehumidifiers and blowers to dry everything out. He came by every day to check on the progress. He handled all correspondence with my homeowners insurance. The claims adjuster assigned to my claim was impossible to get in touch with. (That headache alone was another issue I did not have to worry with.) Mel and his company handled everything. From demolition of my floors, drywall, cabinets and baseboards and all the cleanup…. SERVPRO was superb and helped me get my insurance to pay for all the repairs I needed. This company was prompt, thorough and professional! Thank you Mel for helping this girl out!! ?? ?? ?? ?? ??!!!!

Don't know what we would have done if ya'll did not show up when you did. All your employees were professional and courteous. Chris and Dianne were excellent packers!