Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
About Us
Here to Help® 24/7.
SERVPRO of Northwest Albuquerque
About Us
SERVPRO® of Northwest Albuquerque, operational since October 2017, was founded by Niko and Katrina Southall. Their journey began with a simple dream of owning their own company, which they successfully transformed into reality. Niko, with nearly 20 years of experience in restoration and a passion for the field, faced a health setback in 2011, leading him to pursue a bachelor's degree in Business Entrepreneurship from the University of New Mexico, completing it in May 2017. This educational achievement paved the way for the establishment of their own restoration company.
The choice of SERVPRO® was a result of Niko's coursework, where he conducted an extensive project to identify the world's best restoration company. After thorough research, SERVPRO® emerged as the optimal choice for purchasing a franchise. Niko and Katrina wholeheartedly committed themselves to realizing their dream.
Niko, Katrina, and their team hold high certifications in IICRC water, fire, mold, crime scene/vandalism and upholstery restoration ensuring not only education but also extensive experience in their specialized field. Our franchise's training, experience, service, history, and commitment to making it "Like it never even happened."
Expressing gratitude for their team and their community outreach during emergencies, Niko and Katrina emphasize their love for their neighbors. Both being Albuquerque natives, they cherish the beauty of the city. Despite the rarity of natural disasters in the area, they want fellow residents to know that they stand ready to help at any time, day or night.
Service Area
Certifications
- FSRT - Fire & Smoke Damage Restoration Technician
- UFT - Upholstery & Fabric Cleaning Technician
- CCT - Carpet Cleaning Technician
- OCT - Odor Control Technician
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- IICRC Certified Firm
- WRT - Water Damage Restoration Technician
- ECTP - Employee Certification Training Program
- OSHA - Other Training
- RRRP - Lead-Based Paint Activities and Renovation
- OSHA - 30-hour General and/or Construction Industry Training Program
Payment Info
The following cards are accepted:Affiliations
- New Mexico Hispanic Chamber of Commerce
- Institute of Inspection Cleaning and Restoration Certification
What our
customers are saying
"You all are very helpful and I'm grateful on how fast you gave me a call back, feels like I just called my insurance like 20 minutes ago."
Chris, Brandon, Emily, Jess, josh, Elijah and Ryan go the extra mile to make everything better than it was before! Their work is caring, helpful, sensitive to pets, diligent and timely! Best of all, great communications kept us prepared and informed each step of their thorough system.
Brandon And Elijah did a good job on our clean up and were professional for the entire job
I would like to express that the employees of SERVPRO of Northwest Albuquerque, have treated me with kindness and respect. I have left the project due to the dust, and unable to cook or eat in my home throughout the construction. My communication with the office has been very well handled. This has been a very long wait to begin construction due to weather and HOA commitments. I trust the results of all will turn out well. Its been a long wait
"Having discovered soaked drywall and black mold behind a wall of photographs in my bathroom, I panicked! I was fortunate to have friends who had used SERVPRO of Northwest Albuquerque and immediately called (in near hysterics!). The first person I spoke with -Maggie- was so calm and reassuring, that I avoided having a near stroke! She had someone out in no time and within hours had to ball quickly rolling... Niko Southall, the general manager, soon arrived and expertly explained my situation, what direction to go, and my "nightmare" didn't seem as horrible as I had imagined. The SERVPRO of Northwest Albuquerque team, including Nick, Manuel and Chris are incredibly hard working, knowledgeable, polite and ALWAYS on time. I could go on and on about how an unfortunate and ugly situation turned quickly positive. Bottom line is- if faced with problems- let SERVPRO of Northwest Albuquerque be the first call you make. It'll be the only call you make as they take care of everyone in detail! (always with a smile and something nice to say) A new bathroom is great- but the new friends are even better!!! Thank you SERVPRO of Northwest Albuquerque Team- You are all tremendous and I am going to miss you!"
Sincerely, Margot Radaelli
Amazing people running an incredible business. Rely on them for all of your restoration needs.
Dear Maggie,
Thank you for your help with my odd cleanup situation! Your ability to pivot and consider different solutions in a changing environment is a great asset to you and SERVPRO of NW Albuquerque. I appreciate you!
Best,
Jonathan Kahn
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
If you are faced with a disaster and need immediate, professional, thorough help call SERVPRO of NW Abq. They were so friendly, so reassuring, and the communication was flawless. We had a flood in our home due to a faulty washing machine and had no idea where to turn for help. We are so very happy we found SERVPRO of NW!!
Thank you!!
The Best!!! Niko, Katrina, and their team of professionals took amazing care of us. Highly recommended!
"You all are very helpful and I'm grateful on how fast you gave me a call back, feels like I just called my insurance like 20 minutes ago."
Chris, Brandon, Emily, Jess, josh, Elijah and Ryan go the extra mile to make everything better than it was before! Their work is caring, helpful, sensitive to pets, diligent and timely! Best of all, great communications kept us prepared and informed each step of their thorough system.
Brandon And Elijah did a good job on our clean up and were professional for the entire job
I would like to express that the employees of SERVPRO of Northwest Albuquerque, have treated me with kindness and respect. I have left the project due to the dust, and unable to cook or eat in my home throughout the construction. My communication with the office has been very well handled. This has been a very long wait to begin construction due to weather and HOA commitments. I trust the results of all will turn out well. Its been a long wait
"Having discovered soaked drywall and black mold behind a wall of photographs in my bathroom, I panicked! I was fortunate to have friends who had used SERVPRO of Northwest Albuquerque and immediately called (in near hysterics!). The first person I spoke with -Maggie- was so calm and reassuring, that I avoided having a near stroke! She had someone out in no time and within hours had to ball quickly rolling... Niko Southall, the general manager, soon arrived and expertly explained my situation, what direction to go, and my "nightmare" didn't seem as horrible as I had imagined. The SERVPRO of Northwest Albuquerque team, including Nick, Manuel and Chris are incredibly hard working, knowledgeable, polite and ALWAYS on time. I could go on and on about how an unfortunate and ugly situation turned quickly positive. Bottom line is- if faced with problems- let SERVPRO of Northwest Albuquerque be the first call you make. It'll be the only call you make as they take care of everyone in detail! (always with a smile and something nice to say) A new bathroom is great- but the new friends are even better!!! Thank you SERVPRO of Northwest Albuquerque Team- You are all tremendous and I am going to miss you!"
Sincerely, Margot Radaelli
Amazing people running an incredible business. Rely on them for all of your restoration needs.
Dear Maggie,
Thank you for your help with my odd cleanup situation! Your ability to pivot and consider different solutions in a changing environment is a great asset to you and SERVPRO of NW Albuquerque. I appreciate you!
Best,
Jonathan Kahn
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
If you are faced with a disaster and need immediate, professional, thorough help call SERVPRO of NW Abq. They were so friendly, so reassuring, and the communication was flawless. We had a flood in our home due to a faulty washing machine and had no idea where to turn for help. We are so very happy we found SERVPRO of NW!!
Thank you!!
The Best!!! Niko, Katrina, and their team of professionals took amazing care of us. Highly recommended!