I am Keith of Marshfield Massachusetts, on Jan 7, 2020 I became homeless due to a fire in the apartment in my building. And through the support of others I was given a number to call. One that would bring me home to a healthy and clean and trust me a very happy home. From the phone call to meeting the actual people doing the service this veteran salutes them fully and with all honors. I say thank you for all you have done bringing me home again.

A fire broke out in the Odor Control Room at the MWRA's Nut Island Headworks Facility. This facility performs screening & grit removal for all of the south systems sewage. Damage to the facility was extensive. Soot & ash spread to all areas covering the walls, floors, ceilings, beams, & equipment. The lower level of the facility had 2 to 3 feet of water & damaged all equipment & motors. Significant portions of the odor control duct work & associated components were also destroyed. 

It was essential that the facility clean up be performed on an emergency basis so that the odor control systems could be returned to service for the authority to be in compliance with its air emissions permit. Meridian Consultants were brought in by the insurance carrier to expedite this process. They immediately hired SERVPRO of Weymouth to clean the control room, offices, and common areas so that authority staff could continue operation of the facility & begin assessing the damage. Meridian Consultants then recommended that SERVPRO's Emergency Response Team Olson to perform the extensive heavy industrial cleaning services necessary to remove the soot & ash that covered all surfaces within the operational areas of the facility. SERVPROs teams worked continuously, around the clock when needed, to complete the task on schedule. Working conditions were extremely difficult & required significant coordination with multiple contractors, vendors, & authority staff repairing fire damaged equipment. This was all accomplished in a safe & professional manner, while also maintaing continued operation of the waste water facility. 

Had it not been for the combined efforts of the SERVPRO teams, Meridian, & FM Global, MWRA could not have met it's very tight deadlines. The authority appreciates all efforts put forth by the entire team so that the odor control system could be placed back in operation.

Ben and Phillepe did an awesome job! My home had soot damage throughout and they cleaned every nook and cranny. The team was very professional and worked according to a detailed plan. Project Manager Josh even dropped by to be sure we were pleased. Thanks SERVPRO!

We have used your services twice and each time your crews have been very helpful and have gone above and beyond. Please extend our thanks to them.

Professional, prompt, excellent service!

The workers were very nice & trusting. They did a great job!

Kevin, your team did a stellar job with drying out and the removal of what needed to go and you did it in the time frame you said. Which enabled us to go seamlessly into reconstruction.

Kevin O'Brien and his cleanup team were so wonderful. Kevin is a terrific project manager. He is professional, friendly, knowledgeable, and is always on time and follows up to make sure everything is OK. It was a very stressful situation for me, but Kevin's personality and professional demeanor made me stop worrying because I knew he was an expert. Beyond that, he has a wonderful personality and is a great representative for your company's reputation. Your franchise is the best!

Kevin, thank you so much for a great job! The gentlemen were excellent in all regards! Thanks for making a problem easier to deal with.

I am Keith of Marshfield Massachusetts, on Jan 7, 2020 I became homeless due to a fire in the apartment in my building. And through the support of others I was given a number to call. One that would bring me home to a healthy and clean and trust me a very happy home. From the phone call to meeting the actual people doing the service this veteran salutes them fully and with all honors. I say thank you for all you have done bringing me home again.

A fire broke out in the Odor Control Room at the MWRA's Nut Island Headworks Facility. This facility performs screening & grit removal for all of the south systems sewage. Damage to the facility was extensive. Soot & ash spread to all areas covering the walls, floors, ceilings, beams, & equipment. The lower level of the facility had 2 to 3 feet of water & damaged all equipment & motors. Significant portions of the odor control duct work & associated components were also destroyed. 

It was essential that the facility clean up be performed on an emergency basis so that the odor control systems could be returned to service for the authority to be in compliance with its air emissions permit. Meridian Consultants were brought in by the insurance carrier to expedite this process. They immediately hired SERVPRO of Weymouth to clean the control room, offices, and common areas so that authority staff could continue operation of the facility & begin assessing the damage. Meridian Consultants then recommended that SERVPRO's Emergency Response Team Olson to perform the extensive heavy industrial cleaning services necessary to remove the soot & ash that covered all surfaces within the operational areas of the facility. SERVPROs teams worked continuously, around the clock when needed, to complete the task on schedule. Working conditions were extremely difficult & required significant coordination with multiple contractors, vendors, & authority staff repairing fire damaged equipment. This was all accomplished in a safe & professional manner, while also maintaing continued operation of the waste water facility. 

Had it not been for the combined efforts of the SERVPRO teams, Meridian, & FM Global, MWRA could not have met it's very tight deadlines. The authority appreciates all efforts put forth by the entire team so that the odor control system could be placed back in operation.