SERVPRO really came through for us when we experienced pipe issues. They were very responsive and started helping us immediately. In particular Allen (the account manager) did everything in his power to not only make sure that our house was in order, but he kept checking in to make sure that the repair work was progressing, even going as far as suggesting several contractors. I hope I never need to use them again, but I if I have to, SERVPRO is where I would go!

I had a pretty severe catastrophe at my house with flooding in my crawlspace.  Allen set me up and had their guys come out to the house to investigate and give me an estimate.  After approval, their service was nothing short of exemplary and professional.  I am so glad there are people who do this work; I would never want to go down in there and deal with the nasty mess they did.  I give them 5 stars, not just for their work, but for their customer service - highly endorsed!

SERVPRO was recommended to us by our neighbors and they are awesome!!
We were dealing with a water leak from an old and malfunctioning gutter (I'll pass you the details). We noticed the issue on Saturday. The water had made it to my son's bedroom wall. I called 3 other companies and all I got was an answering machine. Funny how those things always happen on the weekend!

SERVPRO was SUPER responsive. Allen called me back within a few hours and came the next day to assess the damage. Allen and his crew helped me every step of the way! They set up equipment to dry the room right away.

They are nice, understanding, and reassuring. We all know how stressful those situations are. Having someone that is NOT trying to take advantage of the situation is so important! Allen is just that! A good guy that will do his best to help you out! Those guys have a ton of experience and have seen it all. They deal with the insurance company and take the right steps to get you out of troubles.

Highly recommended. We hope we won't have anymore issues with the house, but If we do, we will call them again without a doubt.

Today we woke up to the most unexpected and unfortunate surprise - a massive leak from our water heater had completely destroyed our basement floor. The more we investigated, the worse it seemed - baseboards, walls, floors in neighboring rooms - all completely ruined.

Luckily we found  SERVPRO of Palo Alto online and instantly knew we were working with experts who care deeply about their clients. Within 5 minutes of talking to SERVPRO's 24 hour intake, Allen called me back to diagnose the situation and move into immediate action. Within one hour, he was at our house with his repair truck and immediately went to work. He quickly saw the extend of the damage, carefully described the full situation to us, and walked us through how to minimize the damage, work with insurance, and get everything taken care of as efficiently and safely as possible.  He stayed extra late to meet with the plumber we had called so that we could learn more about the situation and advocate on our behalf.  All late on a Saturday afternoon!

We've got a long way to go to repair, but feel so grateful to be in the expert hands of Allen and his team.

I wish that I could give more than 5 stars...This team deserves it!

We suffered water damage in our home when our dishwasher pipe burst and flooded our home, while we were at work. We called SERVPRO of Palo Alto after googling a reputable company to help us in the situation. Courtney helped us through the job coordination and answered all of our questions every time we called, which was many many calls. She was extremely friendly and always responsive. James was our project manager - he was awesome and explained what was damaged and what the scope was clearly. They worked closely with my insurance and no detail was overlooked. His crew was very respectful and clean over the next 4 days of removal of the damaged flooring and had equipment running to dry out the kitchen. I wouldn't hesitate to recommend James and his team to anyone who suffers a flood issue in their home.

Posting on behalf of my mother, Paula Kushlan who received excellent service:

Allen and his team were fantastic. Got home Sunday night to find finished basement flooded. Called SERVPRO, Allen returned call immediately and was there within an hour with 4 colleagues. They were kind, reassuring, worked hard and fast. Allen walked me through the process - calling insurance, etc. Allen was always available to me. The contractor was so impressed with the job they did.

A wonderful group!

We had water damage in our home, Marianna and Alex with SERVPRO of Palo Alto informed me the day they arrived, part of the process and gave me great suggestions during the mitigation. Including advice on working with my insurance company.

The team is very professional and friendly, they ensured my flooring, and ceiling and walls were completely dry.

If you are one of the unfortunate ones to experience water damage, I hope you are lucky enough to live near Palo Alto's SERVPRO.

It was absolutely great to work with Marianna and Allen. Their quick response, expertise, attention and punctual time lines, made my disaster a "pleasant experience" after all.

Their slogan "Like it never happened" definitely came true, and I can only highly recommend both of them.

We had water damage in our home and Marianna and Allen with SERVPRO of Palo Alto came to the rescue. The damage happened late at night and when I called they were honest in telling me that it was not an emergency. We would save a tremendous amount of money if they came first thing the next morning. They were very conscientious and courteous and did a remarkable job making sure our carpets; floors and walls were completely dry. I would recommend them in a heartbeat.

SERVPRO really came through for us when we experienced pipe issues. They were very responsive and started helping us immediately. In particular Allen (the account manager) did everything in his power to not only make sure that our house was in order, but he kept checking in to make sure that the repair work was progressing, even going as far as suggesting several contractors. I hope I never need to use them again, but I if I have to, SERVPRO is where I would go!

I had a pretty severe catastrophe at my house with flooding in my crawlspace.  Allen set me up and had their guys come out to the house to investigate and give me an estimate.  After approval, their service was nothing short of exemplary and professional.  I am so glad there are people who do this work; I would never want to go down in there and deal with the nasty mess they did.  I give them 5 stars, not just for their work, but for their customer service - highly endorsed!