Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Mold Removal and Remediation
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Mold Remediation
- Specialized Mold Remediation Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of Palo Alto
Service Areas
Have a Mold Problem?
When you discover mold growth in your home or business, it’s important to take immediate action because mold can quickly spread throughout your property. Our team is ready to respond to your call today.
- Emergency Service
- Inspection and Mold Damage Assessment
- Mold Containment
- Advanced Air Filtration Technology
- Mold Remediation
- Mold Damage Repair and Construction Services
* Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. We can advise you on this process, providing guidance based on your unique situation.
What Is the Mold Remediation Process?
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Removing Mold and Mold-Infested Materials
We use antifungal and antimicrobial treatments to treat mold colonies. When necessary to remediate heavy mold growth, our mold removal process includes the removal and disposal of mold-infested porous materials such as carpeting, drywall, and insulation.
Cleaning
Our professionals clean the structural elements that were infected by mold such as flooring, framing, fixtures, HVAC and mechanical systems. We will also work to improve the indoor air quality (IAQ) of the space. Other items may also require extra attention after a mold infestation, including curtains, décor and important documents.
Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet. It may entail major repairs such as the reconstruction of various areas or rooms in your home.
Emergency Contact
The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel needed for you and your home.
Inspection and Mold Damage Assessment
Our professionals will carefully inspect your property for visible signs of mold. Using a variety of technologies, we can detect mold and locate any hidden water sources so the mold will not return once the area is cleaned and the mold removal process has been completed.
Mold Containment
We use various containment procedures to prevent the spread and cross-contamination of mold. All fans and heating and cooling systems will be turned off to prevent the spread as our professionals work to mitigate your mold problem.
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Removing Mold and Mold-Infested Materials
We use antifungal and antimicrobial treatments to treat mold colonies. When necessary to remediate heavy mold growth, our mold removal process includes the removal and disposal of mold-infested porous materials such as carpeting, drywall, and insulation.
Cleaning
Our professionals clean the structural elements that were infected by mold such as flooring, framing, fixtures, HVAC and mechanical systems. We will also work to improve the indoor air quality (IAQ) of the space. Other items may also require extra attention after a mold infestation, including curtains, décor and important documents.
Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet. It may entail major repairs such as the reconstruction of various areas or rooms in your home.
Emergency Contact
The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel needed for you and your home.
Inspection and Mold Damage Assessment
Our professionals will carefully inspect your property for visible signs of mold. Using a variety of technologies, we can detect mold and locate any hidden water sources so the mold will not return once the area is cleaned and the mold removal process has been completed.
Mold Containment
We use various containment procedures to prevent the spread and cross-contamination of mold. All fans and heating and cooling systems will be turned off to prevent the spread as our professionals work to mitigate your mold problem.
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Services We Provide
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Residential Mold Removal
Mold can come from many sources, including on clothing, pets, through open doors and windows, and because of excessive moisture, often in the aftermath of water damage. When it enters your home and begins to cause mold problems, it’s in your best interest to have professional mold remediation performed to help ensure safety and effectiveness.
Our professionals are equipped to assess the mold and provide remediation services, using advanced equipment and techniques to help ensure its source is located, and the mold is remediated. Given its potential to cause allergens and irritants that may cause health effects, our services will help maintain your peace of mind while our professionals work to clean up the mold as quickly as possible.
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Commercial Mold Remediation
Mold can enter your business in a variety of ways. Once spotted, it’s important you contact a cleanup and restoration company like SERVPRO as soon as possible. Given its ability to spread in 72 hours or less, and the possibility of allergens and irritants that may cause health effects as a result, time is of the essence when mold spreads in your business or commercial property.
We understand the urgency of returning your business to functioning condition, given that every hour of closed business is an hour of lost production and revenue. Take the necessary steps to help protect your customers, employees, and the health of your business by having our team assess and remediate any mold damage that may have grown in your commercial space.
What our
customers are saying
Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!
I highly recommend SERVPRO of Palo Alto and give Anna and Marconi there two thumbs up.
My house had a big water damage, impacting both floors, about 2 months ago. I chose SERVPRO of Palo Alto mainly because they are close to my house and their Yelp reviews. Anna, Marconi and their team didn't disappoint at all. A few things to note:
1. Both Anna and Marconi came across as confident and knowledgeable about water damage remediation. They walked me through their key action steps and the timeline. That made it easier for me to plan the timing of build-back, etc.
2. They are very responsive. Both are always available when I call or text them for updates.
3. Marconi kindly called me every day after he's done for the day so as he can brief me what he did that day and his plan for the next day.
4. Water damage is nightmare to any home owner. I particularly wanted to thank Anna for being calm and confident in discussing water remediation plans with me and answering my questions. That eased a lot of stress for me.
Again, god bless you will never have a water damage. If it does happen, please consider Ann and Marconi at SERVPRO of Palo Alto.
SERVPRO was recommended to us by our neighbors and they are awesome!!
We were dealing with a water leak from an old and malfunctioning gutter (I'll pass you the details). We noticed the issue on Saturday. The water had made it to my son's bedroom wall. I called 3 other companies and all I got was an answering machine. Funny how those things always happen on the weekend!
SERVPRO was SUPER responsive. Allen called me back within a few hours and came the next day to assess the damage. Allen and his crew helped me every step of the way! They set up equipment to dry the room right away.
They are nice, understanding, and reassuring. We all know how stressful those situations are. Having someone that is NOT trying to take advantage of the situation is so important! Allen is just that! A good guy that will do his best to help you out! Those guys have a ton of experience and have seen it all. They deal with the insurance company and take the right steps to get you out of troubles.
Highly recommended. We hope we won't have anymore issues with the house, but If we do, we will call them again without a doubt.
Today we woke up to the most unexpected and unfortunate surprise - a massive leak from our water heater had completely destroyed our basement floor. The more we investigated, the worse it seemed - baseboards, walls, floors in neighboring rooms - all completely ruined.
Luckily we found SERVPRO of Palo Alto online and instantly knew we were working with experts who care deeply about their clients. Within 5 minutes of talking to SERVPRO's 24 hour intake, Allen called me back to diagnose the situation and move into immediate action. Within one hour, he was at our house with his repair truck and immediately went to work. He quickly saw the extend of the damage, carefully described the full situation to us, and walked us through how to minimize the damage, work with insurance, and get everything taken care of as efficiently and safely as possible. He stayed extra late to meet with the plumber we had called so that we could learn more about the situation and advocate on our behalf. All late on a Saturday afternoon!
We've got a long way to go to repair, but feel so grateful to be in the expert hands of Allen and his team.
I wish that I could give more than 5 stars...This team deserves it!
We suffered water damage in our home when our dishwasher pipe burst and flooded our home, while we were at work. We called SERVPRO of Palo Alto after googling a reputable company to help us in the situation. Courtney helped us through the job coordination and answered all of our questions every time we called, which was many many calls. She was extremely friendly and always responsive. James was our project manager - he was awesome and explained what was damaged and what the scope was clearly. They worked closely with my insurance and no detail was overlooked. His crew was very respectful and clean over the next 4 days of removal of the damaged flooring and had equipment running to dry out the kitchen. I wouldn't hesitate to recommend James and his team to anyone who suffers a flood issue in their home.
I called Allen at SERVPRO of Palo Alto to ask him to come to my townhouse and check my kitchen and hallway for water damage.
Allen being a true professional and kind human being, gave me suggestions on how to get started, called my insurance company to explain the scope of the damage, and set a time for his crew to come start working ASAP on the project. I can't express what a relief it was that Allen took control. The crew that showed up stayed with my project from beginning to end. They were punctual, reliable, and easy to work with. No job was too big or too hard for them.
I thank all of them, I will always remember their good work, and will recommend them to everyone I know.
Allen and his team are the best! I had previously worked with another mold company and had a horrible experience. They took twice as long as they said they would and ended up costing twice the amount. After reading hundreds of reviews, I decided I would give Allen a try, and I'm so glad I did! He showed up on time and meant business. He wasted no time in figuring out was going on and calling a company he trusts to come do an air test, on the same day! As soon as we were ready to proceed with the cleaning, Allen and his team showed up on time and took care of everything. Mold is such a stressful thing to deal with, but Allen takes all of the stress away and ACTUALLY CARES. You will be in great hands, trust me.
I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Allen and Marianna showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.
My insurance company referred me to SERVPRO, and I am so glad they did. They gave me an estimated time, and Manny showed up on time. Manny told me what needs to be done, and how it was going to be done. I set my appointment- and the cleaning crew came on time as promised by Manny. The cleaning crew did an awesome job cleaning my shop. I highly recommend them! They are professional, honest and hard working! I hopefully don't have to use them again, but if I do, I will call SERVPRO! Thank you!!!
Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!
I highly recommend SERVPRO of Palo Alto and give Anna and Marconi there two thumbs up.
My house had a big water damage, impacting both floors, about 2 months ago. I chose SERVPRO of Palo Alto mainly because they are close to my house and their Yelp reviews. Anna, Marconi and their team didn't disappoint at all. A few things to note:
1. Both Anna and Marconi came across as confident and knowledgeable about water damage remediation. They walked me through their key action steps and the timeline. That made it easier for me to plan the timing of build-back, etc.
2. They are very responsive. Both are always available when I call or text them for updates.
3. Marconi kindly called me every day after he's done for the day so as he can brief me what he did that day and his plan for the next day.
4. Water damage is nightmare to any home owner. I particularly wanted to thank Anna for being calm and confident in discussing water remediation plans with me and answering my questions. That eased a lot of stress for me.
Again, god bless you will never have a water damage. If it does happen, please consider Ann and Marconi at SERVPRO of Palo Alto.
SERVPRO was recommended to us by our neighbors and they are awesome!!
We were dealing with a water leak from an old and malfunctioning gutter (I'll pass you the details). We noticed the issue on Saturday. The water had made it to my son's bedroom wall. I called 3 other companies and all I got was an answering machine. Funny how those things always happen on the weekend!
SERVPRO was SUPER responsive. Allen called me back within a few hours and came the next day to assess the damage. Allen and his crew helped me every step of the way! They set up equipment to dry the room right away.
They are nice, understanding, and reassuring. We all know how stressful those situations are. Having someone that is NOT trying to take advantage of the situation is so important! Allen is just that! A good guy that will do his best to help you out! Those guys have a ton of experience and have seen it all. They deal with the insurance company and take the right steps to get you out of troubles.
Highly recommended. We hope we won't have anymore issues with the house, but If we do, we will call them again without a doubt.
Today we woke up to the most unexpected and unfortunate surprise - a massive leak from our water heater had completely destroyed our basement floor. The more we investigated, the worse it seemed - baseboards, walls, floors in neighboring rooms - all completely ruined.
Luckily we found SERVPRO of Palo Alto online and instantly knew we were working with experts who care deeply about their clients. Within 5 minutes of talking to SERVPRO's 24 hour intake, Allen called me back to diagnose the situation and move into immediate action. Within one hour, he was at our house with his repair truck and immediately went to work. He quickly saw the extend of the damage, carefully described the full situation to us, and walked us through how to minimize the damage, work with insurance, and get everything taken care of as efficiently and safely as possible. He stayed extra late to meet with the plumber we had called so that we could learn more about the situation and advocate on our behalf. All late on a Saturday afternoon!
We've got a long way to go to repair, but feel so grateful to be in the expert hands of Allen and his team.
I wish that I could give more than 5 stars...This team deserves it!
We suffered water damage in our home when our dishwasher pipe burst and flooded our home, while we were at work. We called SERVPRO of Palo Alto after googling a reputable company to help us in the situation. Courtney helped us through the job coordination and answered all of our questions every time we called, which was many many calls. She was extremely friendly and always responsive. James was our project manager - he was awesome and explained what was damaged and what the scope was clearly. They worked closely with my insurance and no detail was overlooked. His crew was very respectful and clean over the next 4 days of removal of the damaged flooring and had equipment running to dry out the kitchen. I wouldn't hesitate to recommend James and his team to anyone who suffers a flood issue in their home.
I called Allen at SERVPRO of Palo Alto to ask him to come to my townhouse and check my kitchen and hallway for water damage.
Allen being a true professional and kind human being, gave me suggestions on how to get started, called my insurance company to explain the scope of the damage, and set a time for his crew to come start working ASAP on the project. I can't express what a relief it was that Allen took control. The crew that showed up stayed with my project from beginning to end. They were punctual, reliable, and easy to work with. No job was too big or too hard for them.
I thank all of them, I will always remember their good work, and will recommend them to everyone I know.
Allen and his team are the best! I had previously worked with another mold company and had a horrible experience. They took twice as long as they said they would and ended up costing twice the amount. After reading hundreds of reviews, I decided I would give Allen a try, and I'm so glad I did! He showed up on time and meant business. He wasted no time in figuring out was going on and calling a company he trusts to come do an air test, on the same day! As soon as we were ready to proceed with the cleaning, Allen and his team showed up on time and took care of everything. Mold is such a stressful thing to deal with, but Allen takes all of the stress away and ACTUALLY CARES. You will be in great hands, trust me.
I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Allen and Marianna showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.
My insurance company referred me to SERVPRO, and I am so glad they did. They gave me an estimated time, and Manny showed up on time. Manny told me what needs to be done, and how it was going to be done. I set my appointment- and the cleaning crew came on time as promised by Manny. The cleaning crew did an awesome job cleaning my shop. I highly recommend them! They are professional, honest and hard working! I hopefully don't have to use them again, but if I do, I will call SERVPRO! Thank you!!!
About Us
SERVPRO of Palo Alto is locally owned and operated. We are known for putting our customers first. We specialize in the cleanup and restoration of residential and commercial property after a water, fire or smoke damage. We also mitigate mold and mildew from your home or business.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. No job is too big or too small for SERVPRO of Palo Alto to handle. We are here to help 24/7 365 days per year.
Our staff is highly trained in property damage restoration. From initial and ongoing training to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system, no damage is too large or too small for SERVPRO of Palo Alto.
We understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.
If you would like to schedule service for your home or business, please call today! We would be honored to handle your cleaning and restoration needs.
Insurance and Payment Information
For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
Certifications
IICRC Certified Firm
ASD - Applied Structural Drying Technician
WRT - Water Damage Restoration Technician
FSRT - Fire & Smoke Damage Restoration Technician
OCT - Odor Control Technician
ECTP - Employee Certification Training Program
RRRP - Lead-Based Paint Activities and Renovation
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