Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!

I highly recommend SERVPRO of Palo Alto and give Anna and Marconi there two thumbs up.

My house had a big water damage, impacting both floors, about 2 months ago. I chose SERVPRO of Palo Alto mainly because they are close to my house and their Yelp reviews. Anna, Marconi and their team didn't disappoint at all. A few things to note:

1. Both Anna and Marconi came across as confident and knowledgeable about water damage remediation. They walked me through their key action steps and the timeline. That made it easier for me to plan the timing of build-back, etc.
2. They are very responsive. Both are always available when I call or text them for updates. 
3. Marconi kindly called me every day after he's done for the day so as he can brief me what he did that day and his plan for the next day.
4. Water damage is nightmare to any home owner. I particularly wanted to thank Anna for being calm and confident in discussing water remediation plans with me and answering my questions. That eased a lot of stress for me.

Again, god bless you will never have a water damage. If it does happen, please consider Ann and Marconi at SERVPRO of Palo Alto.

Fast, professional service. Kept me informed every step of the way when it came to my small kitchen fire that needed restoration. Got the job done in the estimated time and worked directly with insurance, so I didn't have any hassle there either. Thanks guys!

These folks are awesome!  Everyone on this crew is outstanding, service is impeccable, performance is top-notch.  Very responsive.  I had a fridge water line blow out while I was at work.  Hours of flooding onto my hardwood floor and tile in an open space house.  Kitchen, hallway, living area, dining and entertainment area - all under water.  I called SERVPRO of Palo Alto and they sent a crew out right away.  When they arrived, they just plunged into the cleanup/dry-out.  The next several days consisted of various steps of dry-out, then hardwood floor and tile removal.  These guys worked hard to save my floor and even went into the crawlspace (scary!) to set things up for drying down there.  But get this: This morning, after all the dry out was completed, I thought I could use my washing machine, which didn't have the drain hose connected - *my* bad for not noticing.  After the inevitable spill takes place (and I'm kicking myself real hard), I call Allen, and Sally comes out AGAIN to help me out.  Like, immediately!  
Long and short of it is, Allen, Sally, Jessie, Paul, Emil, and other folks all worked very hard.  They are outstanding professionals.  Recommend them most highly.  Just like everyone else here!

They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.

I called Allen at SERVPRO of Palo Alto to ask him to come to my townhouse and check my kitchen and hallway for water damage.

Allen being a true professional and kind human being, gave me suggestions on how to get started, called my insurance company to explain the scope of the damage, and set a time for his crew to come start working ASAP on the project. I can't express what a relief it was that Allen took control. The crew that showed up stayed with my project from beginning to end. They were punctual, reliable, and easy to work with. No job was too big or too hard for them.

I thank all of them, I will always remember their good work, and will recommend them to everyone I know.

Allen and his team are the best! I had previously worked with another mold company and had a horrible experience. They took twice as long as they said they would and ended up costing twice the amount. After reading hundreds of reviews, I decided I would give Allen a try, and I'm so glad I did! He showed up on time and meant business. He wasted no time in figuring out was going on and calling a company he trusts to come do an air test, on the same day! As soon as we were ready to proceed with the cleaning, Allen and his team showed up on time and took care of everything. Mold is such a stressful thing to deal with, but Allen takes all of the stress away and ACTUALLY CARES. You will be in great hands, trust me.

I contacted SERVPRO to come and inspect my clients property due to mold and moisture presence, Allen and Marianna showed up on time and performed testing and were very informative of the process and explained everything. They gave us estimate and were very competitive and pleased to have hired them for the job. They did excellent work in a timely and I highly recommend them to anyone I know.

My insurance company referred me to SERVPRO, and I am so glad they did. They gave me an estimated time, and Manny showed up on time. Manny told me what needs to be done, and how it was going to be done. I set my appointment- and the cleaning crew came on time as promised by Manny. The cleaning crew did an awesome job cleaning my shop. I highly recommend them! They are professional, honest and hard working! I hopefully don't have to use them again, but if I do, I will call SERVPRO! Thank you!!!

Allen K. came over to help me today (Labor Day). The water supply line for the toilet on the first floor sprung a major leak and within 30 minutes half of the floor was flooded...He talked to our landlord and her insurance agent and is helping us get the flooring and kitchen island repaired. He was super helpful, courteous and professional!

I highly recommend SERVPRO of Palo Alto and give Anna and Marconi there two thumbs up.

My house had a big water damage, impacting both floors, about 2 months ago. I chose SERVPRO of Palo Alto mainly because they are close to my house and their Yelp reviews. Anna, Marconi and their team didn't disappoint at all. A few things to note:

1. Both Anna and Marconi came across as confident and knowledgeable about water damage remediation. They walked me through their key action steps and the timeline. That made it easier for me to plan the timing of build-back, etc.
2. They are very responsive. Both are always available when I call or text them for updates. 
3. Marconi kindly called me every day after he's done for the day so as he can brief me what he did that day and his plan for the next day.
4. Water damage is nightmare to any home owner. I particularly wanted to thank Anna for being calm and confident in discussing water remediation plans with me and answering my questions. That eased a lot of stress for me.

Again, god bless you will never have a water damage. If it does happen, please consider Ann and Marconi at SERVPRO of Palo Alto.