Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Palo Alto
Kristy
Kristy is our Job File Coordinator at SERVPRO of Palo Alto. Kristy is a very important part of the SERVPRO team as she intakes all our customer calls and processes our job file documentation. She has a very patient and pleasant demeanor, and her strengths are exemplary customer service as well as a thorough understanding of the SERVPRO job process as she has been with SERVPRO for more than 4 years.
Kat
Kat has recently joined out team as our Accounting Administrative Assistant. Her efficiency and 14 years of experience in A/R admin has made her a great asset to the team at SERVPRO of Palo Alto. She enjoys going to concerts and attending MLS and Giants Games.
Gigi
Gigi is our Sales and Marketing Representative at SERVPRO of Palo Alto. She is committed to building strong relationships within the community. When she’s not on her routes, she enjoys spending time with her daughter and her German shepherd.
Benny
Benny is our SERVPRO mascot. His job is to be a team player, motivate all the employees, and keep them smiling. He is potty trained so that he doesn't cause any water damage at the office. His specialties include barking, eating treats, and relaxing. Benny is a great addition to the SERVPRO family!
Isaac
Isaac is our Lead Production Technician and has been a member of the SERVPRO team since 2017. He is experienced in mitigating all types of projects including water, mold, fire, and pathogens/biohazard. Isaac is a very positive member of our team and enjoys responding to after-hours emergencies.
In his free time, he enjoys spending time with his family.
Roel
Roel is one of SERPVRO’s demo specialists. He is able to mitigate fire, water, and mold damage. No job is too big for Roel! He also enjoys responding to after-hours emergencies. In fact, Roel holds the record for the most responsiveness to after-hours and weekend jobs. Roel is a consistent and hard worker and has been a member of the team for more than 3 years.
Gabriel
Gabriel is one of SERPVRO’s demo specialists. He is able to mitigate fire, water, and mold damage. No job is too big for Gabriel!
He enjoys getting dirty and also enjoys a hot cup of coffee in the morning for the road. Gabriel is a positive, contributing team member and a joy to have around.
Picky
Picky is an experienced Cleaning Technician who has worked on many types of cleaning jobs from rat feces, smoke odor, biohazard, pathogen, fire, and mold. She also has experience doing demo.
Picky is known for her sense of humor and keeps everyone laughing during the day. She is a joy to be around and a very hard worker.
Robert
Robert has been a Production Technician and part of the SERVPRO of Palo Alto team for nearly two years.
He has experience in water, mold, crawlspace cleanup, fire cleanup, and pack-outs. Robert is able to troubleshoot all types of drying equipment issues and is a very hard worker.
He is always open to responding to after-hours emergencies and is one of Benny’s best buds. In his free time, he likes to work on his bicycle.
David
David is our newest team member and works as a Priority Disaster Responder. He responds to emergencies in real-time and offers our help to the community. This could include boarding up a damaged window or door, extracting water after hours, and offering our services after a residential or commercial fire. David also is a certified personal trainer and in his free time enjoys, hiking, working out, and keeping his friend and family active.
What our
customers are saying
I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Allen provided all of the details I asked for and he definitely has customer service top of mind. I definitely would [will] call them in the future!
SERVPRO was recommended through my insurance company to remediate following water damage to my condo. Allen was on it from day one and provided exceptional customer service.
The entire SERVPRO team was very professional and I would not hesitate to recommend them to friends and family.
Allen and Marianna were very courteous and gave us excellent service . They were attentive to our needs and showed signs of concern and urgency towards our water damaged and taking care of of us . We are very happy with their service and would def refer them in the future. They advised us towards our needs and costs and they helped us turn our claim into a hassle free transaction. SERVPRO of Palo Alto rocks!
SERVPRO was a true pleasure to work with. We had an emergency late in the afternoon/early evening and they came out immediately to help with the problem. They were very professional, they did an excellent job and I would recommend them to anyone. We hope not to have an emergency like we did again but if we do we will definitely give SERVPRO a call.
I've always had a great experience working with Allen and the rest of the staff. They're attentive to my clients needs, personable and always stays in touch with both me as a State Farm agent, and my clients. I know when I refer business to them I'm always going to be taken care of and my clients get the best of care as well.
Fast, professional service. Kept me informed every step of the way when it came to my small kitchen fire that needed restoration. Got the job done in the estimated time and worked directly with insurance, so I didn't have any hassle there either. Thanks guys!
These folks are awesome! Everyone on this crew is outstanding, service is impeccable, performance is top-notch. Very responsive. I had a fridge water line blow out while I was at work. Hours of flooding onto my hardwood floor and tile in an open space house. Kitchen, hallway, living area, dining and entertainment area - all under water. I called SERVPRO of Palo Alto and they sent a crew out right away. When they arrived, they just plunged into the cleanup/dry-out. The next several days consisted of various steps of dry-out, then hardwood floor and tile removal. These guys worked hard to save my floor and even went into the crawlspace (scary!) to set things up for drying down there. But get this: This morning, after all the dry out was completed, I thought I could use my washing machine, which didn't have the drain hose connected - *my* bad for not noticing. After the inevitable spill takes place (and I'm kicking myself real hard), I call Allen, and Sally comes out AGAIN to help me out. Like, immediately!
Long and short of it is, Allen, Sally, Jessie, Paul, Emil, and other folks all worked very hard. They are outstanding professionals. Recommend them most highly. Just like everyone else here!
They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.
These guys are awesome! Had a water leak and mold just weeks after bringing home a newborn--Gill and his team were beyond considerate of me, the baby, and our situation. He worked with me through the insurance process, making helpful suggestions along the way, he worked hard to minimize the impact of the crew and the remediation process on me and the baby, and he never made me feel awkward as I walked around with my own leaks (nursing mom here). While I wasn't sad to have the repair fixed, I was sad to see the crew go. They listened to my whining, they empathized with me, and they made me laugh through the whole thing. Best of all, they worked quickly, were thorough, fair, and economical. Highly recommend!
I used SERVPRO to help with clean up after flooding and mold in a property I manage. They were great, from providing an accurate estimate to making recommendations on how to move forward with the project to coordinating with tenants on my behalf to keeping me updated on progress on a daily basis. Allen provided all of the details I asked for and he definitely has customer service top of mind. I definitely would [will] call them in the future!
SERVPRO was recommended through my insurance company to remediate following water damage to my condo. Allen was on it from day one and provided exceptional customer service.
The entire SERVPRO team was very professional and I would not hesitate to recommend them to friends and family.
Allen and Marianna were very courteous and gave us excellent service . They were attentive to our needs and showed signs of concern and urgency towards our water damaged and taking care of of us . We are very happy with their service and would def refer them in the future. They advised us towards our needs and costs and they helped us turn our claim into a hassle free transaction. SERVPRO of Palo Alto rocks!
SERVPRO was a true pleasure to work with. We had an emergency late in the afternoon/early evening and they came out immediately to help with the problem. They were very professional, they did an excellent job and I would recommend them to anyone. We hope not to have an emergency like we did again but if we do we will definitely give SERVPRO a call.
I've always had a great experience working with Allen and the rest of the staff. They're attentive to my clients needs, personable and always stays in touch with both me as a State Farm agent, and my clients. I know when I refer business to them I'm always going to be taken care of and my clients get the best of care as well.
Fast, professional service. Kept me informed every step of the way when it came to my small kitchen fire that needed restoration. Got the job done in the estimated time and worked directly with insurance, so I didn't have any hassle there either. Thanks guys!
These folks are awesome! Everyone on this crew is outstanding, service is impeccable, performance is top-notch. Very responsive. I had a fridge water line blow out while I was at work. Hours of flooding onto my hardwood floor and tile in an open space house. Kitchen, hallway, living area, dining and entertainment area - all under water. I called SERVPRO of Palo Alto and they sent a crew out right away. When they arrived, they just plunged into the cleanup/dry-out. The next several days consisted of various steps of dry-out, then hardwood floor and tile removal. These guys worked hard to save my floor and even went into the crawlspace (scary!) to set things up for drying down there. But get this: This morning, after all the dry out was completed, I thought I could use my washing machine, which didn't have the drain hose connected - *my* bad for not noticing. After the inevitable spill takes place (and I'm kicking myself real hard), I call Allen, and Sally comes out AGAIN to help me out. Like, immediately!
Long and short of it is, Allen, Sally, Jessie, Paul, Emil, and other folks all worked very hard. They are outstanding professionals. Recommend them most highly. Just like everyone else here!
They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.
These guys are awesome! Had a water leak and mold just weeks after bringing home a newborn--Gill and his team were beyond considerate of me, the baby, and our situation. He worked with me through the insurance process, making helpful suggestions along the way, he worked hard to minimize the impact of the crew and the remediation process on me and the baby, and he never made me feel awkward as I walked around with my own leaks (nursing mom here). While I wasn't sad to have the repair fixed, I was sad to see the crew go. They listened to my whining, they empathized with me, and they made me laugh through the whole thing. Best of all, they worked quickly, were thorough, fair, and economical. Highly recommend!
About Us
SERVPRO of Palo Alto is locally owned and operated. We are known for putting our customers first. We specialize in the cleanup and restoration of residential and commercial property after a water, fire or smoke damage. We also mitigate mold and mildew from your home or business.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust. No job is too big or too small for SERVPRO of Palo Alto to handle. We are here to help 24/7 365 days per year.
Our staff is highly trained in property damage restoration. From initial and ongoing training to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system, no damage is too large or too small for SERVPRO of Palo Alto.
We understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.
If you would like to schedule service for your home or business, please call today! We would be honored to handle your cleaning and restoration needs.
Insurance and Payment Information
For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
Certifications
IICRC Certified Firm
ASD - Applied Structural Drying Technician
WRT - Water Damage Restoration Technician
FSRT - Fire & Smoke Damage Restoration Technician
OCT - Odor Control Technician
ECTP - Employee Certification Training Program
RRRP - Lead-Based Paint Activities and Renovation
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