Allen was referred to me by my neighbor who is a contractor. Had a fire in my rental and didn't know where to start. I have a full time job and have no time to coordinate drywall, electricians, painters, flooring etc....Allen took care of everything from working with my insurance company to restoring my rental home. Highly recommended. Thanks again.

Very professional and reliable. They helped us with all our requests, needs, questions. Friendly staff, easy to work with, very hands on and resourceful.

Fast, professional service. Kept me informed every step of the way when it came to my small kitchen fire that needed restoration. Got the job done in the estimated time and worked directly with insurance, so I didn't have any hassle there either. Thanks guys!

These folks are awesome!  Everyone on this crew is outstanding, service is impeccable, performance is top-notch.  Very responsive.  I had a fridge water line blow out while I was at work.  Hours of flooding onto my hardwood floor and tile in an open space house.  Kitchen, hallway, living area, dining and entertainment area - all under water.  I called SERVPRO of Palo Alto and they sent a crew out right away.  When they arrived, they just plunged into the cleanup/dry-out.  The next several days consisted of various steps of dry-out, then hardwood floor and tile removal.  These guys worked hard to save my floor and even went into the crawlspace (scary!) to set things up for drying down there.  But get this: This morning, after all the dry out was completed, I thought I could use my washing machine, which didn't have the drain hose connected - *my* bad for not noticing.  After the inevitable spill takes place (and I'm kicking myself real hard), I call Allen, and Sally comes out AGAIN to help me out.  Like, immediately!  
Long and short of it is, Allen, Sally, Jessie, Paul, Emil, and other folks all worked very hard.  They are outstanding professionals.  Recommend them most highly.  Just like everyone else here!

They were informative and professional. They used great equipment and really educated us in the process. I would highly recommend them.

SERVPRO's staff was immediately responsive to our needs when we had water damage in our home. They were quick to arrive and did a thorough job during the assessment and drying process. They were courteous, respectful and always ready to answer any questions. I would highly recommend them. Thanks!

Allen and Marianna rock. We had a big garage fire and they were quick to show up and didn't leave until the job was done. Super nice, people, professional and courteous. Would use them again for sure, though I hope I don't have to :-)

These guys are the best at what they do... I had major water damage in my house and they came in right away with a plan to address the issue. Jessie was my project manager, absolutely wonderful and professional. He was there for me every step of the way, answered all of my calls no matter the time, could not have asked for a better manager to handle my situation. I highly recommend SERVPRO. Thank you guys, could not have gotten through my terrible situation without you!!

Another damage restoration company came to my place after a fire/flooding we had in our condo. That "other" company tried to take advantage of me by basically proposing to tear my entire home down. I had a gut feeling this "other" company was not treating me well. I found SERVPRO of Palo Alto on YELP. They were flexible, knowledgeable, professional and trustworthy. I can't stress this enough. Having someone who you can trust is by far the most important part of any project.

Allen was referred to me by my neighbor who is a contractor. Had a fire in my rental and didn't know where to start. I have a full time job and have no time to coordinate drywall, electricians, painters, flooring etc....Allen took care of everything from working with my insurance company to restoring my rental home. Highly recommended. Thanks again.

Very professional and reliable. They helped us with all our requests, needs, questions. Friendly staff, easy to work with, very hands on and resourceful.