At SERVPRO of Madison North & East, we are proud to have a wonderful group of employees that share our vision of providing 24-hour emergency service and are dedicated to being faster to any size disaster.

Help Stop Children's Poverty!

National Red Nose Day!

Our SERVPRO of Madison Family put on our red noses to help support awareness of Children's Poverty.

National Red Nose Day is a mission to help kids who need us most.

Half of the money distributed by Red Nose Day 2016 will be spent right here in the U.S. The other half will be spent in some of the poorest communities in Latin America, Asia, and Africa. All money raised supports projects that ensure kids are safe, healthy, and educated.

Ray started working at SERVPRO of Madison WI in 2001. Since then, he has moved through the various positions quickly due to his determination and knowledge of the industry, Ray is now a Project Manager handling commercial, large losses and key accounts.

Through Ray's many years, he has obtained many certifications, such as: WRT-IICRC, ASD-IICRC, Certified Mold Remediator-PMII, Lead-Safe Renovator, OSHA Safety & Health, Effective Air Washing & Air Scrubbing, Successful Subrogation I for Restoration Contractors, Xactimate and DryBook. He is an invaluable member of our team, along with his many years of experience, his expertise in the restoration field has helped many of our production crew become more knowledgeable, through his in house training seminars. Ray's favorite part of working at SERVPRO is when he is helping others when they are in need and seeing a job ”Like it never even happened.” Outside of work, Ray has a love for nature and enjoys spending time with his family, camping, dropping a pole in the water, taking a bike ride and photography.

Jackie started with SERVPRO in 2012 as a technician and today she is the Production Manager. Along with Jackie's years of experience, she is certified the following areas: WRT-IICRC, FSRT-IICRC, Lead-Safe Renovator, Successful Subrogation I for Restoration Contractors and DryBook.

Jackie's favorite part of working at SERVPRO of Madison is the appreciation and gratitude she receives from customers after she has completed the job.

In her free time, Jackie enjoys decorating, landscaping and shopping at antique malls.

Kevin started working for SERVPRO in 2014 as a Project Manager/Estimator. He is FSRT-IICRC and WRT-IICRC certified.

Kevin's favorite part of working at SERVPRO is the wide variety of work to be done. He appreciates the variety everyday.

In Kevin's free time, he enjoys watching his 2 sons participate in their sporting events. He also enjoys to going fishing when he is able to.

Carlos started at SERVPRO in 2016. Carlos is a valuable member of our production team, he is Production Tech Lead, he is Lead Certified and will be taking the IICRC WRT course. When asked what he likes best about his job, Carlos replied “I enjoy hearing that the customers are happy with the work that I did for them.” In his free time, Carlos enjoys spending time with his family, fishing and having bonfires.

To say that SERVPRO is in her blood-it is true! Katie is the daughter of owner Jason Wilkinson and she began working at SERVPRO in 2016, but SERVPRO has been part of her life way before that. She started as a technician and “getting her hands dirty”. Katie is not afraid of hard work, she has grown with the company, from a production technician, leading a production crew, working in the marketing department and now she is a Project Manager. Katie says, “My favorite part of working at SERVPRO is helping people during a difficult time and assuring them it will be, "Like it never even happened." In her free time, Katie enjoys, a good cup of coffee, spending time with her friends & family, going to outdoor markets and hanging with her dog Izzy.

Trevor started working at SERVPRO in June 2017 as a Technician but has grown up in the SERVPRO family since birth.

Trevor's favorite part of his job is working with great people.

In Trevor's free time he enjoys hunting with his dad (Jason Wilkinson), sports and trap shooting.

Tammy has been part of SERVPRO of Madison’s family for over 20 years, not only as the marketing manager for the past 6 years, but being married to owner Jason Wilkinson. Tammy enjoys meeting new people while marketing and promoting our company, however, she Tammy is also not afraid to join our production crew and get her hands dirty to get a job done. Tammy says that she is very proud of the dedication of our employees as they make our company stand out from the rest. In her spare time, Tammy enjoys spending time with her family which includes her 3 dogs, sitting on her patio enjoying the sounds of their new pond, with fish!! and watching a good movie on Netflix.

Kathy joined SERVPRO's marketing team in August of 2015. Her favorite part of working at SERVPRO of Madison is helping the community and meeting new people.

In her free time, Kathy enjoys spending time with her family, friends and walking her dogs.

Bev started in March of 2014 as an office administrator in the office, but quickly moved to our National Account Administrator. She is IICRC water certified, takes care of “techy” things that are needed, and helps with training of drybook and work center. Bev stated, “I enjoy working with a fantastic bunch of people, who are like family, as well as the challenging and diverseness of the national account administrator position. SERVPRO has become a leader in the restoration industry, I am proud to be a member of such a wonderful and dedicated team at SERVPRO of Madison, who strive to achieve the same mission, to develop a group of quality people who focus on excellent service, fairness and mutual respect.”

Al became part of our SERVPRO family in August of 2017 as a Project Manager and came with many years of experience in the restoration industry. He is WRT, mold and lead safe, trauma & crime scene IICRC certified; he is also a certified fork lift trainer. When asked what he enjoys about working for SERVPRO of Madison, he responded "I like the variety of work along with the feeling of accomplishment when you are helping a customer through a difficult time." When Al is not working he enjoys boating, camping and spending time with his family and grandchildren. You can also find him swinging a golf club, fishing pole or a pool cue.

Nancy has been with SERVPRO of Madison since January 2016 as an office assistant / accounts receivable. Nancy’s favorite part of her job is getting to work with a wide variety of people both within the company and with customers, she says SERVPRO of Madison is just not a “company” but it is more like a family as SERVPRO truly cares about their employees and customers. Nancy loves working in customer service as she enjoys talking to and helping people, especially when they are in need. In her free time, Nancy enjoys spending time with her family, especially her four grandchildren, gardening, scrapbooking, crafting & especially CAMPING!

Rafael has been an integral member of the SERVPRO family since December of 1999. Rafi started as a crew member and now he is a crew lead. In December 2020, he was recognized and voted by his peers to be the Most Valuable Person, going above and beyond his regular job duties, helping in all areas. When asked what his favorite part about working at SERVPRO, his response was "I like all parts of my job, from the demo to picking up that final piece of equipment!" Outside of work, Rafael enjoys watching soccer and working on his home. Although he may look serious in this picture, we can assure you that Rafi is one of our “class clowns”. Rafael, we thank you for 20 years of dedicated service to SERVPRO of Madison.