Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Madison, WI
SERVPRO of Madison North & East Family
SERVPRO of Madison
Since 1989, SERVPRO of Madison has been here to help when disaster strikes. As a family-owned and operated business, we take pride in serving our community with fast, reliable, and compassionate restoration services. Whether it’s fire, water, storm, or mold damage, our team is available 24/7 to make it "Like it never even happened."
We’ve grown over the years, and in addition to serving Madison and the surrounding areas, we are excited to expand with our new location: SERVPRO of Waukesha, Oconomowoc/Jefferson County. No matter where we’re needed, our dedicated team is committed to restoring not just properties, but peace of mind.
At SERVPRO of Madison, you’re more than just a customer—you’re a neighbor. With state-of-the-art equipment and a highly trained team, we’re ready to help homes and businesses recover quickly and efficiently. When you need us, we’ll be there.
Ray Garcia
Ray started his career with SERVPRO of Madison, WI in 2001. Thanks to his strong work ethic, determination, and industry knowledge, he quickly moved through various roles. He now serves as a Project Manager, overseeing commercial projects, large losses, and key accounts.
Jackie Scheiwe
Production Manager
Jackie started with SERVPRO in 2012 as a technician and today she is the Production Manager. Along with Jackie's years of experience, she is certified the following areas: WRT-IICRC, FSRT-IICRC, Lead-Safe Renovator, Successful Subrogation I for Restoration Contractors and DryBook.
Jackie's favorite part of working at SERVPRO of Madison is the appreciation and gratitude she receives from customers after she has completed the job.
In her free time, Jackie enjoys decorating, landscaping and shopping at antique malls.
Tammy Wilkinson
Tammy Wilkinson – Business Development
Tammy has been an integral part of the SERVPRO of Madison family for over 25 years—not only as our Business Development lead for more than a decade but also as the wife of owner Jason Wilkinson. She thrives on building relationships, marketing our services, and promoting our company, but she’s also never afraid to roll up her sleeves and join the production crew when needed.
Tammy takes great pride in the dedication and hard work of our team, knowing that their commitment sets SERVPRO of Madison apart. In her spare time, she enjoys spending time with her family, relaxing on the patio with her three dogs, listening to the calming sounds of their new pond (which now includes fish!), and unwinding with a good movie on Netflix. She also loves crocheting stuffed animals—so don’t be surprised if you ever receive a special homemade creation!
Bev Choutka
Bev Choutka – Office Manager
Bev joined SERVPRO of Madison in March 2014 as an Office Administrator and quickly advanced through the company, now serving as the Office Manager for both the Madison and Waukesha offices. With her diverse skill set and dedication, she plays a crucial role in keeping operations running smoothly. Bev is IICRC Water Certified and is instrumental in managing administrative processes, handling technical needs, and training team members on DryBook and Work Center systems.
Bev shares, “I enjoy working with a fantastic team that feels like family, and I thrive on the challenges and variety that come with my role. SERVPRO has established itself as a leader in the restoration industry, and I am proud to be part of a team committed to providing excellent service, fairness, and mutual respect.”
Her ability to wear many hats makes her an invaluable asset to SERVPRO of Madison and Waukesha, ensuring efficiency and excellence in every aspect of the business.
Lauren Boehnen
Lauren joined the Marketing Department at SERVPRO of Madison in 2024 as a Social Media/Marketing Intern. She helps manage our social media accounts and plays a key role in growing our digital media presence. Lauren enjoys working with the SERVPRO team and takes pride in helping maintain and enhance our digital brand.
Allen Steele
Al Steele – Senior Project Manager
Al Steele joined our SERVPRO of Madison family in August 2017 as a Sr. Project Manager, bringing with him extensive experience in the restoration industry. With a strong skill set and numerous certifications, Al is WRT, Mold and Lead Safe, Trauma & Crime Scene IICRC certified, and also a certified forklift trainer.
When asked what he enjoys most about working at SERVPRO of Madison, Al shared, “I like the variety of work and the sense of accomplishment that comes with helping customers through difficult times.”
Outside of work, Al enjoys spending time with his family and grandchildren, as well as boating and camping. You can also find him on the golf course, casting a fishing line, or lining up a shot at the pool table.
Nancy Moyer
Nancy Moyer – Assistant Project Manager
Nancy Moyer has been with SERVPRO of Madison for nine years, growing from no prior restoration or construction experience into a skilled Assistant Project Manager. She has completed training in Lead Paint Safety, Restoration Management, DocuSign, DocuSketch, Xactimate, T-Sheets, and QuickBooks, expanding her expertise in the field.
Nancy is passionate about giving back to her community. She has been a Big Sister in Lodi, participated in Adopt-a-Highway in Portage, and volunteered as a Girl Scout leader and youth softball coach. She has also led multiple JDRF fundraisers, supported the Empty Stocking Club in Madison, and organized fundraising for St. Peter’s Catholic School in East Troy.
Outside of work, Nancy loves camping with her daughter and two grandsons, riding her e-bike, and making crafts. Her dedication to learning, teamwork, and service makes her a valued part of the SERVPRO of Madison team.
Carlos Torres
Carlos joined SERVPRO in 2016 and has become a valued member of our production team. As a Crew Lead and Lead-Certified professional, Carlos brings experience, dedication, and attention to detail to every job. When asked what he enjoys most about his work, Carlos shared, “I enjoy hearing that the customers are happy with the work that I did for them.”
Rafael Trejo
Katie Wilkinson
Katie Wilkinson - Operations Manager
SERVPRO has always been a part of Katie’s life! As the daughter of owner Jason Wilkinson, she grew up around the business and officially joined the team in 2016. Starting as a technician, she worked her way up—leading crews, gaining experience in marketing, and now serving as Operations Manager.
When SERVPRO of Madison expanded to a new location, Katie was excited to help establish and grow it. Watching her take on her dad’s legacy has been inspiring, and she continues to make a lasting impact.
Katie loves helping people through difficult times, making it "Like it never even happened." Outside of work, she enjoys coffee, outdoor markets, time with family and friends, and hanging out with her dog, Izzy. Exciting things are ahead—soon, she’ll have a new last name as Katie Davis!
Kevin Masanz
Project Manager/Estimator (National Accounts)
Kevin joined SERVPRO in 2014, bringing his expertise to the team as a Project Manager and Estimator specializing in National Accounts. He holds both FSRT-IICRC and WRT-IICRC certifications.
Trevor Wilkinson
Trevor Wilkinson – Technician (Seasonal)
Trevor has grown up with SERVPRO, following in the footsteps of his parents, Jason and Tammy Wilkinson. From a young age, he has been out in the field during emergency situations, always ready to lend a hand. While SERVPRO will always be in his blood, Trevor helps out whenever he has downtime from his studies.
He attended UW-Platteville and is soon heading to UW-Milwaukee to continue his education, pursuing a Doctorate in Physical Therapy. Passionate about physical fitness and the outdoors, Trevor enjoys new adventures and especially values his hunting time with his dad.
When he's with SERVPRO, you can count on Trevor to jump in wherever he's needed, always bringing a strong work ethic and a great attitude!
Enya Nett
National Accounts Representative / Job File Coordinator / Office Administration
Phil Walker
Crew Chief
Phil Walker has been with SERVPRO of Madison for one year and brings with him a strong work ethic and dedication to quality service. With one year of industry experience, Phil holds an IICRC Water Damage Restoration (WRT) certification and takes pride in helping our customers navigate the restoration process with confidence and care.
What our
customers are saying
Hi Kathy,
You’re so good to check in, I appreciate it! Everything is as it has been here, all the same, no changes. Thanks again for checking. You and SERVPRO were sure amazing when I was helping my friend with her flood at the her condos!! SamI really appreciated your time today and thank you for stopping in. Will always keep you as a referral and with all the rain forecasted over the next week I would imagine we may need your help. Can you say..."flood"!! Keep moving ahead. You are such a great company to work with, always!! And our customers love working with you Look forward to meeting Luke in the near future. You should be a great team. You will be able to show him what it takes to build a great customer base. It is an artful skill and you have the talent to teach him. Big Hug!
Great people with a great cause. They make life good again for those who had a life altering event. We all need a super hero sometime in our life.. Give them a cheer!
Tammy is so friendly and a great aspect to SERVPRO. We will definitely recommend to anyone in need of restoration advice or recovery!. Thank you for being in the area and local!
I recommend SERVPRO to anyone looking for restoration cleaning.
The owner, crew, and office staff were the epitome of friendly yet professional at the same time.
I can't thank you enough for restoring my home to its original state.
Ray and his team were absolutely INCREDIBLE! When something like this happens it is so wonderful having people who care and do an amazing job. They were there within just a few hours. I would HIGHLY recommend SERVPRO to anyone! Thank you so much!
Ray & Jackie,
I wanted to tell you both thank you! I really appreciate the help and support you all provide for the 3 days before our team got in there.
Please know you were a key part of our teams success.
Hope you both have a great weekend.
Carolyn
The team was awesome as usual. Attentive, flexible, and just all around great guys. We appreciate the quick response and partnership.
We needed help mitigating some water damage in our basement. Called them late in the evening and they were out early the next morning. In about 3 hrs. Jackie and her crew had the entire cleanup, which included cutting out some drywall done. Their work was excellent, super friendly and easy to deal with. We will definitely call them first if we have any future issues with the house. As well as consider them for the finishing work to get the basement back to its former glory.
Hi Kathy,
You’re so good to check in, I appreciate it! Everything is as it has been here, all the same, no changes. Thanks again for checking. You and SERVPRO were sure amazing when I was helping my friend with her flood at the her condos!! SamI really appreciated your time today and thank you for stopping in. Will always keep you as a referral and with all the rain forecasted over the next week I would imagine we may need your help. Can you say..."flood"!! Keep moving ahead. You are such a great company to work with, always!! And our customers love working with you Look forward to meeting Luke in the near future. You should be a great team. You will be able to show him what it takes to build a great customer base. It is an artful skill and you have the talent to teach him. Big Hug!
Great people with a great cause. They make life good again for those who had a life altering event. We all need a super hero sometime in our life.. Give them a cheer!
Tammy is so friendly and a great aspect to SERVPRO. We will definitely recommend to anyone in need of restoration advice or recovery!. Thank you for being in the area and local!
I recommend SERVPRO to anyone looking for restoration cleaning.
The owner, crew, and office staff were the epitome of friendly yet professional at the same time.
I can't thank you enough for restoring my home to its original state.
Ray and his team were absolutely INCREDIBLE! When something like this happens it is so wonderful having people who care and do an amazing job. They were there within just a few hours. I would HIGHLY recommend SERVPRO to anyone! Thank you so much!
Ray & Jackie,
I wanted to tell you both thank you! I really appreciate the help and support you all provide for the 3 days before our team got in there.
Please know you were a key part of our teams success.
Hope you both have a great weekend.
Carolyn
The team was awesome as usual. Attentive, flexible, and just all around great guys. We appreciate the quick response and partnership.
We needed help mitigating some water damage in our basement. Called them late in the evening and they were out early the next morning. In about 3 hrs. Jackie and her crew had the entire cleanup, which included cutting out some drywall done. Their work was excellent, super friendly and easy to deal with. We will definitely call them first if we have any future issues with the house. As well as consider them for the finishing work to get the basement back to its former glory.
About Us
Our History
Since 1989, SERVPRO of Madison North and East has been helping the people of Madison and neighboring communities. More than 2000 customers have called upon us to restore their property.
Committed to Our Community
Owners Sarah Pope and Jason Wilkinson both grew up and raised their families in Wisconsin. We are invested in the future of Madison and our customers’ needs. As we’ve grown, our mission has never changed. We serve the people, the businesses and organizations of the Madison area that help make our community great. We help organizations such as American Red Cross and are dedicated to partnering with the Better Business Bureau and Chamber of Commerce.
Our Trained Employees
Our team draws on decades of experience in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.
Why SERVPRO?
Our motto is “Like it never even happened.” We offer the highest possible standard of professionalism in the restoration, cleanup and mitigation of your home or business and have gained the reputation as the premier water, fire and mold remediation service in Madison Wisconsin.
