Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Mold Removal and Remediation
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Mold Remediation
- Specialized Mold Remediation Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of Pender / West Onslow Counties
Service Areas
Have a Mold Problem?
When you discover mold growth in your home or business, it’s important to take immediate action because mold can quickly spread throughout your property. Our team is ready to respond to your call today.
- Emergency Service
- Inspection and Mold Damage Assessment
- Mold Containment
- Advanced Air Filtration Technology
- Mold Remediation
- Mold Damage Repair and Construction Services
* Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. We can advise you on this process, providing guidance based on your unique situation.
What Is the Mold Remediation Process?
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Removing Mold and Mold-Infested Materials
We use antifungal and antimicrobial treatments to treat mold colonies. When necessary to remediate heavy mold growth, our mold removal process includes the removal and disposal of mold-infested porous materials such as carpeting, drywall, and insulation.
Cleaning
Our professionals clean the structural elements that were infected by mold such as flooring, framing, fixtures, HVAC and mechanical systems. We will also work to improve the indoor air quality (IAQ) of the space. Other items may also require extra attention after a mold infestation, including curtains, décor and important documents.
Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet. It may entail major repairs such as the reconstruction of various areas or rooms in your home.
Emergency Contact
The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel needed for you and your home.
Inspection and Mold Damage Assessment
Our professionals will carefully inspect your property for visible signs of mold. Using a variety of technologies, we can detect mold and locate any hidden water sources so the mold will not return once the area is cleaned and the mold removal process has been completed.
Mold Containment
We use various containment procedures to prevent the spread and cross-contamination of mold. All fans and heating and cooling systems will be turned off to prevent the spread as our professionals work to mitigate your mold problem.
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Removing Mold and Mold-Infested Materials
We use antifungal and antimicrobial treatments to treat mold colonies. When necessary to remediate heavy mold growth, our mold removal process includes the removal and disposal of mold-infested porous materials such as carpeting, drywall, and insulation.
Cleaning
Our professionals clean the structural elements that were infected by mold such as flooring, framing, fixtures, HVAC and mechanical systems. We will also work to improve the indoor air quality (IAQ) of the space. Other items may also require extra attention after a mold infestation, including curtains, décor and important documents.
Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet. It may entail major repairs such as the reconstruction of various areas or rooms in your home.
Emergency Contact
The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel needed for you and your home.
Inspection and Mold Damage Assessment
Our professionals will carefully inspect your property for visible signs of mold. Using a variety of technologies, we can detect mold and locate any hidden water sources so the mold will not return once the area is cleaned and the mold removal process has been completed.
Mold Containment
We use various containment procedures to prevent the spread and cross-contamination of mold. All fans and heating and cooling systems will be turned off to prevent the spread as our professionals work to mitigate your mold problem.
Air Filtration
Our specialized filtration equipment allows our professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.
Services We Provide
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Residential Mold Removal
Mold can come from many sources, including on clothing, pets, through open doors and windows, and because of excessive moisture, often in the aftermath of water damage. When it enters your home and begins to cause mold problems, it’s in your best interest to have professional mold remediation performed to help ensure safety and effectiveness.
Our professionals are equipped to assess the mold and provide remediation services, using advanced equipment and techniques to help ensure its source is located, and the mold is remediated. Given its potential to cause allergens and irritants that may cause health effects, our services will help maintain your peace of mind while our professionals work to clean up the mold as quickly as possible.
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Commercial Mold Remediation
Mold can enter your business in a variety of ways. Once spotted, it’s important you contact a cleanup and restoration company like SERVPRO as soon as possible. Given its ability to spread in 72 hours or less, and the possibility of allergens and irritants that may cause health effects as a result, time is of the essence when mold spreads in your business or commercial property.
We understand the urgency of returning your business to functioning condition, given that every hour of closed business is an hour of lost production and revenue. Take the necessary steps to help protect your customers, employees, and the health of your business by having our team assess and remediate any mold damage that may have grown in your commercial space.
What our
customers are saying
Hurricane Flo hit our community HARD! My husband, who has been a general contractor for over 35 years interviewed over 7 other disaster assistance companies and selected SERVPRO! The customer service, the assistance during a time of true stress and the streamlined process makes a difficult time bearable. I highly recommend this professional organization.
Crew was beyond professional. They constantly went out of there way to make this a smooth process. Always professional and courteous.
The SERVPRO team helped us out when we had a water leak in our home. They were very quick to get to our house and find the problem, which was challenging! I really appreciated how Ian worked with our insurance company to make sure our claim went through smoothly.
Very professional crew
This was my first experience with SERVPRO from my initial first call to them they took me by the hand and lead me through the whole process. They were experienced and knew exactly what to do. I was told not to worry they would handle everything. They relieved me of all my stress and anxiety. This company was truly a blessing. I would highly recommend them with confidence.
Highly recommend SERVPRO for your restoration needs. We needed services after Hurricane Florence. When I called they were able to start the process right away. They did the initial inspection the next day. We had our quote two business days later, and they were able to get us on the schedule for the next day. The whole process took less than one business week. Kelly was so helpful throughout the process as it was not our primary home and were conducting business from afar. She answered all our questions, kept us posted on the progress, and was very professional. At no point did I feel like they were trying to push services we didn't need- they even recommended we have further testing (cheaper option) done before committing to services that we might not need.
Went beyond to help me!
Everything went smooth. They are GREAT!
We could not be more pleased with the services provided after Hurricane Florence caused significant problems with water intrusion in the walls and ceiling of our home. The team was very professional, efficient, communicated well throughout the process, and overall did an excellent job in keeping with our understanding and agreement of the work to be done. Very thankful for their service and would highly recommend!
Hurricane Flo hit our community HARD! My husband, who has been a general contractor for over 35 years interviewed over 7 other disaster assistance companies and selected SERVPRO! The customer service, the assistance during a time of true stress and the streamlined process makes a difficult time bearable. I highly recommend this professional organization.
Crew was beyond professional. They constantly went out of there way to make this a smooth process. Always professional and courteous.
The SERVPRO team helped us out when we had a water leak in our home. They were very quick to get to our house and find the problem, which was challenging! I really appreciated how Ian worked with our insurance company to make sure our claim went through smoothly.
Very professional crew
This was my first experience with SERVPRO from my initial first call to them they took me by the hand and lead me through the whole process. They were experienced and knew exactly what to do. I was told not to worry they would handle everything. They relieved me of all my stress and anxiety. This company was truly a blessing. I would highly recommend them with confidence.
Highly recommend SERVPRO for your restoration needs. We needed services after Hurricane Florence. When I called they were able to start the process right away. They did the initial inspection the next day. We had our quote two business days later, and they were able to get us on the schedule for the next day. The whole process took less than one business week. Kelly was so helpful throughout the process as it was not our primary home and were conducting business from afar. She answered all our questions, kept us posted on the progress, and was very professional. At no point did I feel like they were trying to push services we didn't need- they even recommended we have further testing (cheaper option) done before committing to services that we might not need.
Went beyond to help me!
Everything went smooth. They are GREAT!
We could not be more pleased with the services provided after Hurricane Florence caused significant problems with water intrusion in the walls and ceiling of our home. The team was very professional, efficient, communicated well throughout the process, and overall did an excellent job in keeping with our understanding and agreement of the work to be done. Very thankful for their service and would highly recommend!
About Us
SERVPRO of Pender/West Onslow Counties understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing.
Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in Southeastern North Carolina both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses. We also work with The American Red Cross, Nourish NC, and local Chamber foundations among others.
Full Service
At SERVPRO of Pender/West Onslow Counties, we understand emergencies require immediate action that is why we pledge to return the customer's call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants. SERVPRO of Pender/West Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Pender/West Onslow Counties can also mitigate mold and mildew from your home or business.
Why SERVPRO?
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Pender/West Onslow Counties. We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold, and other related damages providing a one-stop-shop for our clients when emergencies come calling.
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