Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
Specialty Cleaning
Specialty Cleaning Services
When your home or business needs specialized cleaning, our trained technicians are Here to Help®.
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Cleaning Services
- Highly-Trained Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County
Service Areas
Your Local Specialty Cleaning Company
Our team of experienced professionals can safely clean your property using advanced technology with care and compassion. Our professionals follow all applicable laws and safety guidelines. Our specialty cleaning services include:
- Air duct and HVAC cleaning
- Biohazard and crime scene cleanup
- Virus and Pathogen cleaning
- Document Restoration
- Odor Removal
- Graffiti and vandalism cleaning
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Biohazard Removal and Crime Scene Cleanup
If a crime scene, accident, or other event leaves biohazards present, our team will respectfully and carefully clean the space using the required standards.
- Blood and body fluid
- Hoarding cleanup
- Death and suicide
- Chemical, tear gas, pepper spray residue
- Illicit substances (services vary)
- Fire extinguisher residue
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Virus, Pathogens and Covid-19 Cleaning Company
Our professionals have the knowledge, training, and specialized cleaning protocols and products to create healthy spaces with a higher standard of clean.
- Virus cleaning service
- Covid-19 and coronavirus cleaning
- Pathogen cleaning
Document Restoration Services
When your home or business experiences water and fire damage, or perhaps mold or biohazard dangers, your documents may become compromised. Our document restoration service may help salvage your valued items, including;
- Photograph restoration
- Certificate restoration
- Financial document restoration
- Vital document restoration
Odor Removal Service
When your home or business is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.
- Mold smell removal
- Fire smoke odor removal
- Cigarette and cigar smoke removal
- Pet odors and more
Vandalism Cleanup and Graffiti Removal Service
When vandalism or graffiti strikes your home or business, our professionals are prepared to handle all levels of damage. Our professional team will arrive onsite and immediately begin the cleanup and restoration process. Our professionals remediate spray-painted graffiti from walls, and can also clean:
- Driveway and walkway cleaning
- Asphalt and concrete cleaning
- Metal, masonry, brick, and stone cleaning
- Glass, plastic, wood cleaning
What our
customers are saying
They were wonderful! 11/2016
Guys did a great job. They were very thorough and did the work quickly and without interruptions. 1/2016
SERVPRO was recommended and I was confident we’d receive the best service, but was thoroughly surprised at the level of comfort I felt. I’ve dealt with my fair share of service guys and always felt somewhat uneasy. I felt 100% comfortable with J.R. and his guys. They always arrived when they said they would and did everything quickly and efficiently. Elaine and the staff made everything stress free throughout the entire process. I would without hesitation recommend SERVPRO to anyone. 2/2016
Explained the process well and did a great job. 12/2015
I have never had a more positive experience with a business/employees as I have had with SERVPRO of Northwest Charlotte. I see the company commercials on TV and until my recent personal need, they were just another commercial to get through while waiting on my show to resume. People who have had no need for your services have no idea how traumatic or stressful those needs can be. I mean, what did people DO before SERVPRO? 6/2015
Everything went smoothly. I appreciate everything you have done to get my home together. 6/2016
Professional from initial walk through to the after completed work walk through. Everyone we worked with was friendly, helpful and courteous. Highly recommended!!! 5/2018
The best Restoration Company in Charlotte. 5/2018
I greatly appreciate the prompt service. 5/2017
They were wonderful! 11/2016
Guys did a great job. They were very thorough and did the work quickly and without interruptions. 1/2016
SERVPRO was recommended and I was confident we’d receive the best service, but was thoroughly surprised at the level of comfort I felt. I’ve dealt with my fair share of service guys and always felt somewhat uneasy. I felt 100% comfortable with J.R. and his guys. They always arrived when they said they would and did everything quickly and efficiently. Elaine and the staff made everything stress free throughout the entire process. I would without hesitation recommend SERVPRO to anyone. 2/2016
Explained the process well and did a great job. 12/2015
I have never had a more positive experience with a business/employees as I have had with SERVPRO of Northwest Charlotte. I see the company commercials on TV and until my recent personal need, they were just another commercial to get through while waiting on my show to resume. People who have had no need for your services have no idea how traumatic or stressful those needs can be. I mean, what did people DO before SERVPRO? 6/2015
Everything went smoothly. I appreciate everything you have done to get my home together. 6/2016
Professional from initial walk through to the after completed work walk through. Everyone we worked with was friendly, helpful and courteous. Highly recommended!!! 5/2018
The best Restoration Company in Charlotte. 5/2018
I greatly appreciate the prompt service. 5/2017
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. We started small but took every job and treated our customers with empathy and respect. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ®
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
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