Penny Benkeser, Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County.

Danny Cox, Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County.

Ralph has been a great addition to our team. He has worked in the mitigation field and has a background in dealing with jobs of all sizes. He has the knowledge to scope and estimate jobs as needed. He is able to keep relationships with customers and help them during their times of need.

Jenn got her start as an office manager in the reconstruction end of the restoration field. Soon her organizing skills drew her to Content work. There are many different pieces involved in sorting, packing, moving, cleaning, storing and returning a client’s belongings. Jenn is a master at planning and executing this process. But her most vital skill is the ability to build a relationship with her clients. She maintains communication by phone and text daily, so clients know their things are in good hands.

An Ex-Marine with over 20 years in the field, J.T. comes from a catastrophic loss restoration background managing projects all over the country including…

• 9/11 New York City: American Stock Exchange, Marriot Financial Hotel, NASDAQ office
• Hurricane Katrina: Reily Foods Factories, Luzianne Tea, JFG Coffee, New England Coffee, CDM Coffee, RT Coffee
• Hurricane Sandy: Dow Corning Manufacturing Facility
• Hurricane Odile: Cabo Azul Resort
• Plains All American Pipeline Oil Spill, Refugio Beach, CA

Large losses require extensive communication with owners, managers, city/county officials, suppliers, crews and tradesmen, as well as meticulous attention to detail. J.T. conducts this orchestra expertly with a sharp focus on efficiency and getting businesses back to full operation as soon as possible.

Having served with the franchise long before Penny took the reins, Lisa is the central hub around which the day to day details of the business rotate. She has performed every job in the company at one time or another and has unique insight into what our team members need. She is in charge of Accounting, Budgeting, Industry Certification, Human Resources and countless other details we become keenly aware of when she takes a day off.

Jeff is a Business Development Representative that helps us serve our customers and community to the top of our abilities.

Ashley Cox is our Marketing and Communication Coordinator across all of our North and South Carolina locations. She helps build and maintain our digital and physical presence in our communities.