Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
Specialty Cleaning
About Us
Here to Help® 24/7.
SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County
About Us
OUR STORY
We opened our first SERVPRO franchise in May 2012. We started small but took every job and treated our customers with empathy and respect. Customer service is at the heart of what we do and has led to numerous awards as a Top 50 SERVPRO franchise. Our business grew rapidly and in addition to serving the greater Charlotte area, we also own SERVPRO franchises in Northwest Charlotte, Lake Norman, Gaston County, Lincoln County and South Carolina – serving both the York County and Richland County markets. Our team works 24/7/365 to meet the disaster restoration needs of our customers. We are here to help make any size disaster “Like it never even happened.” ®
OUR SERVICES
Our team has over 25 years of experience in the disaster restoration industry and understands the pain and worry that comes with a water or fire damage and the disruption it causes to your home or business. SERVPRO is a full-service restoration company specializing in the cleanup, restoration, and reconstruction of residential and commercial properties. We also remediate mold from your home or business. Other services include (but not limited to):
- Post Construction Cleaning
- COVID-19 Virus Disinfection and Cleaning
- Biohazard
- Crime Scene and Vandalism Clean Up
- Contents Cleaning, Restoration, and Storage
- Media Blasting (Mold, Fire/Smoke, and Stain Removal)
- Catastrophic Storm Response
Whether it’s damage to your home, your business, or you need full-service restoration due to a major disaster such as a hurricane or tornado — our team can handle it.
AFFILIATIONS
- Building Owners Management Association (BOMA)
- Commercial Real Estate Executive Women (CREW)
- Industrial Networking Group
- Institute of Real Estate Management (IREM)
- National Association of Women Business Owners (NAWBO)
- North Carolina Healthcare Engineers Association (NCHEA)
- Vistage
AWARDS
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- Lake Norman Chamber of Commerce Outstanding Small Business
- NAWBO National Woman Business Owner of Year Finalist
- NAWBO Rising Star Award
- SMARTCEO Brava Award
- TOP 100 SERVPRO (multiple years)
- SERVPRO Award for Outstanding Sales (multiple years)
Certifications
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Insurance and Payment Information
For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
Service Area
Certifications
- ASD - Applied Structural Drying Technician
- RCT - Rug Cleaning Technician
- UFT - Upholstery & Fabric Cleaning Technician
- IICRC Certified Firm
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- OCT - Odor Control Technician
- AMRT - Applied Microbial Remediation Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Licenses
- General Contractor License: 73703
Payment Info
The following cards are accepted:Awards
- NAWBO Rising Star Award
- SERVPRO Award for Outstanding Sales (multiple years)
- TOP 100 SERVPRO (multiple years)
- Charlotte Business Journal's Fast 50
- Charlotte Business Journal's Women in Business Award
- SMARTCEO Brava Award
- NAWBO National Woman Business Owner of Year Finalist
- Lake Norman Chamber of Commerce Outstanding Small Business
Affiliations
- Commercial Real Estate Executive Women (CREW)
- Building Owners Management Association (BOMA)
- Industrial Networking Group
- Vistage
- North Carolina Healthcare Engineers Association (NCHEA)
- National Association of Women Business Owners (NAWBO)
- Institute of Real Estate Management (IREM)
What our
customers are saying
Professional and courteous staff.
This team is awesome, responsive and caring. Would highly recommend!
I'm thankful that SERVPRO was able to handle my situation promptly and without any problems even when they were so busy this season. Both teams were very patient with me and I didn't feel that I was just another customer on their list for the day. I highly recommend SERVPRO because of their professionalism and the services they provided me were above expectations. 2/2015
I couldn't be happier. Clean. Respectful. The guys did a great job and exceeded my expectations. 12/2015
Reliable and well done - as usual. 11/2014
Great service! Would definitely recommend!!
excellent job on an after hours call !!!! Making sure our customer was taken care of and ready to open the next morning after rain water got into one of our stores we were remodeling. The crew he sent out got right to work and made everything right. Thanks for a job well done!!!
Awesome people to work with. They help out with clean up and with dealing with the insurance companies and make it so easy!
Danny and Penny, the owners of this SERVPRO have hired an amazing team of experts. I had a horrible situation on my hands and a plumber told me it'd take longer than a week to fix the sewage leak in my cellar. Really? That's not acceptable. This team came to my rescue. They stepped me through the entire process. They helped me with my insurance company. We only had to move our 1 night due to the issue. All of
the staff are competent, on time, communicate well, and every single one of them was sympathetic and apologetic. They left things BETTER than they were before the sewage leak. Don't call anyone else. Call them first. You will be glad you did.
Professional and courteous staff.
This team is awesome, responsive and caring. Would highly recommend!
I'm thankful that SERVPRO was able to handle my situation promptly and without any problems even when they were so busy this season. Both teams were very patient with me and I didn't feel that I was just another customer on their list for the day. I highly recommend SERVPRO because of their professionalism and the services they provided me were above expectations. 2/2015
I couldn't be happier. Clean. Respectful. The guys did a great job and exceeded my expectations. 12/2015
Reliable and well done - as usual. 11/2014
Great service! Would definitely recommend!!
excellent job on an after hours call !!!! Making sure our customer was taken care of and ready to open the next morning after rain water got into one of our stores we were remodeling. The crew he sent out got right to work and made everything right. Thanks for a job well done!!!
Awesome people to work with. They help out with clean up and with dealing with the insurance companies and make it so easy!
Danny and Penny, the owners of this SERVPRO have hired an amazing team of experts. I had a horrible situation on my hands and a plumber told me it'd take longer than a week to fix the sewage leak in my cellar. Really? That's not acceptable. This team came to my rescue. They stepped me through the entire process. They helped me with my insurance company. We only had to move our 1 night due to the issue. All of
the staff are competent, on time, communicate well, and every single one of them was sympathetic and apologetic. They left things BETTER than they were before the sewage leak. Don't call anyone else. Call them first. You will be glad you did.