Randy Oosterheert is the owner of SERVPRO of Southwest and Northwest Grand Rapids. He joined the franchise in 2009 as a Production Technician and took on additional responsibilities as he gained experience which lead to his position as a Project Manager. After managing crews and projects for some time Randy decided to purchase the business and provide the best service in the industry.

Randy has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration, Bio-Hazard Clean Up, Severe Safety Training, and also Applied Structural Drying Certification (ASD). Randy is also certified by the EPA for Lead Safety. Lastly, he has maintained his Residential Builders license since 2002.

On a daily basis, Randy communicates with insurance adjusters, insurance agents, and home/business owners to be sure that the the entire process moves forward smoothly and efficiently. As the owner, he personally monitors the progress of active jobs. Our clients can have confidence that they are in the best and most capable hands.

Randy is married with 3 kids. He has spent 20 years in the Calvinist Cadet Corps, and enjoys hunting, fishing, and a variety of sports.

John Docter is a Sales and Marketing Representatives at SERVPRO of Southwest and Northwest Grand Rapids. Upon joining our Team in 2013 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. John has a strong worth ethic and is known around our office for his/her attention to detail. He is a licensed builder with 20+ years in building trades and is ready to work with commercial accounts to protect your investment.

His daily tasks consist of building and maintaining relationships with insurance and facilities professionals throughout our service area. You will find John involved in events and seminars all over the greater Grand Rapids area, educating the community on the importance of disaster prevention.

John brings great family values to the team as he lives for his wife of 45 years, 4 children, 11 grandchildren and his hobbies of camping, fishing and hunting. You will likely bump into John at a local high school sporting event as he supports his grand children in their endeavors.

Michelle Cooper is a Sales and Marketing Representative at SERVPRO of Southwest and Northwest Grand Rapids. Michelle joined the SERVPRO Team in 2021. Michelle has 25 years experience in home design and improvements in the West Michigan area. She was worked with several insurance companies in making sure her clients are taken good care of after the unexpected has occurred.

Her daily tasks consist of building and maintaining relationships with insurance and facilities professionals throughout our service area. You will find Michelle involved in events and seminars all over the greater Grand Rapids area, educating the community on the importance of disaster prevention.

Michelle enjoys spending time with family, traveling and volunteering at different events and organizations.

If you see Michelle out in the community, stop and say hello, and get connected!

Joyce Emelander is a Senior project manager here at SERVPRO of Southwest and Northwest Grand Rapids. Upon joining our Team in 2007 she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

Joyce has extensive experience in the restoration industry and is certified under Institute of Inspection Cleaning and Restoration Certification (IICRC) in the following areas: Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, and Severe Safety Training. Additionally, Joyce is certified by the EPA for Lead Safety. She is our safety guru, attending SERVPRO’s yearly safety training course and examination.

Joyce is typically either in the field, restoring homes and businesses back to normal, or at the shop putting her textiles expertise to work. As our textiles expert, Joyce is a certified Esporta wash system operator specializing in restoration of smoke and water damage textiles.

Joyce is married with 4 children, a proud Army mom veteran, and 15 grandchildren. She enjoys quilting, camping and quality time with family and friends.

Rick Prentice started as a Production Technician at SERVPRO of Southwest and Northwest Grand Rapids, but is now a project manager! Upon joining our Team in 2018 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

With his background in facilities maintenance, Rick brings a history of experience to the table. His daily responsibilities include emergency water remediation and fire restoration.

Rick has been married for 7 years and has two children. In addition to spending time with his family, he enjoys fishing and playing most sports.

Jesse joined SERVPRO of South and Northwest Grand Rapids in 2021. He has been a great addition to our team. He has worked his way from water tech to a team leader. Jesse has great customer service skills, and does an amazing job working with our clients.

Dylan is a crew lead here at SERVPRO of Southwest and Northwest Grand Rapids. He began working for us January 2024. Dylan was born and raised in the Upper Peninsula. We are grateful to have him!

Jeremy is a crew lead here at SERVPRO Southwest and Northwest Grand Rapids. Jeremy began working for us in July 2023. Jeremy is a proud dad of two daughters. He is also a veteran. Thank you for your service, Jeremy!

Jakob is our lead technician in our water mitigation department. He began working for us in January 2023. Jakob enjoys music, being outside, disc golfing, and building things like shelves and birdhouses.

Cathie runs the front office for us here at SERVPRO of Southwest and Northwest.

Jodi began working for us in 2018. Jodi's title is administrative assistant, but she contributes so much more! She is Randy's wife, and they have 3 children. Jodi has been involved with the GEMS Girls Club for 15 years. She enjoys volleyball, pickleball, and watching her kids play sports! Her smile lights up our office!

Toby is on our crew at SERVPRO of Southwest and Northwest Grand Rapids.

Joe is in our sales and marketing division. He comes with 15 plus years of sales experience. He has been married for two years to his wife Jordan. They both enjoy going to sporting events and spending time with family.