We would use SERVPRO again in a heartbeat.  They did a great job when we had an ice dam this winter.  Pat, Justin and Antonio left the house neat and were very courteous to our cats.

SERVPRO was the first company to return my call requesting remediation services after a frozen pipe burst and flooded the first floor of my condo.  Ross came to assess the damage the following day.  He was straightforward, provided clear explanations about what he was assessing, and had fans set up throughout my ground floor that day.  As a result all of the walls that showed moisture were dry by the end of the remediation process, thus the only sustained damage was the carpeting.  

Ross was professional, provided clear explanations and was supportive throughout the process.  I asked him for an extra business card to that I commend him to friends and family who may need SERVPRO's services in the future.  

With gratitude,

Laura

They came out in an emergency situation late on a Sunday night. I was amazed that we were able to get this service at that time. They did what they could that night and then came back the next day to complete the cleanup. They were a lifesaver in a very tough situation.

PART 1 of 2

A large bough from a tree crashed onto the roof of our house during a severe rain & wind weather event 2 days before Xmas last year. It damaged 2 bedrooms at one end, & necessitated a huge clean-up and an extensive exterior & interior rebuild. The master bedroom sustained major exterior & interior damage, & the interior of the 2nd bedroom considerable above-ceiling & roof damage as well as leakage. The damage included a roof, supporting strapping, insulation, 2 ceilings, 3 walls, carpet-cleaning & removal, wall and trim painting, many supportive tasks & a multitude of materials.

SERVPRO of Haverhill responded within a day of the damage to assess and begin designing a project plan. Josh, the project estimator & manager of the mitigation team, & Noel, the project manager of the reconstruction team, designed & supervised both components with a customized plan of intervention that could be executed with high efficacy. An estimate was performed, a proposal submitted, & a work authorization was signed. I judged the cost cited in the proposal as very acceptable & the project affordable, as did my insurer, Concord Group. The project was completed in a very timely & professional manner, & below the estimated cost. Josh & Noel stayed in touch with me while coordinating all phases of each component of the project. They returned calls, explained what had to be done, gave encouragement & reassurance, & answered questions.

Office & administrative staff at SERVPRO of Haverhill, such as Lori, & Stephanie, were equally responsive to questions about procedures, billing, & other support needs, & handled contacts from me with affable, respectful diligence.

They did a fantastic job with restoring/remodeling my kitchen and living room after some heavy water damage from a kitchen pipe that lead to mold and massive amounts of damage. They were on time, very professional and did a fantastic job with the project. I would recommend this crew to anyone needing work today in their home.

Wanted to send a big thank you to the team at SERVPRO of Haverhill/Newburyport for a job well done. Ross Martin did great coordinating the clean up after a pipe burst and rained down from the 2nd floor to 1st floor. The crew of Antonio, Steve, Dan and led by Alex did a fantastic job of cleaning everything up. They kept me informed every step of the way and treated everything as their own with great care.

It has been a long time since I have done business with such an exemplary group of people. I felt at all times that I was in excellent care. I would highly recommend them and use their services again.

There is no improvement necessary for this SERVPRO crew! Courteous employees – hard-working & efficient. Met my expectations above and beyond. I was very happy with the results.

VERY pleased with the service and results! Nick & his crew were polite, courteous and did a wonderful job!

We would use SERVPRO again in a heartbeat.  They did a great job when we had an ice dam this winter.  Pat, Justin and Antonio left the house neat and were very courteous to our cats.

SERVPRO was the first company to return my call requesting remediation services after a frozen pipe burst and flooded the first floor of my condo.  Ross came to assess the damage the following day.  He was straightforward, provided clear explanations about what he was assessing, and had fans set up throughout my ground floor that day.  As a result all of the walls that showed moisture were dry by the end of the remediation process, thus the only sustained damage was the carpeting.  

Ross was professional, provided clear explanations and was supportive throughout the process.  I asked him for an extra business card to that I commend him to friends and family who may need SERVPRO's services in the future.  

With gratitude,

Laura