A few weeks ago, I had a flood in my restaurant kitchen when my commercial dishwasher overflowed after we’d closed.  I came in the following day to 2” of standing water.  The guys at SERVPRO of Yorba Linda/ Brea came about forty-five minutes after I’d filed my claim with my insurance company.  Edgar Arcila, the franchise owner, came out himself.  Being a working owner of a small business myself, I really appreciate that personal involvement in the business.  His knowledge was comprehensive.  His service was very timely and he had things taken care of, with me back in business in less than a day.  These guys are great.

I run a body and paint shop in Stanton, CA.  Recently we had a fire caused by a spark that ignited some volatile liquids.  Once the fire department put the fire out, we had to contend with the problem of the water damage.  Jonathan from SERVPRO of Yorba Linda/ Brea came to provide us an estimate and from the moment he arrived all the way through the end of the project, he made me confident I’d called the right guys.  The work was completed as quickly as possible, and I could see he was on top of his game at every stage.  He took the time to explain every phase.  I could use more guys in MY company like the SERVPRO guys.  Thanks!

I recently had the unfortunate need for a restoration company. A water leak in our 2nd floor bathroom made its way to the first floor entry and garage. Our home owners insurance company recommended SERVPRO. They were excellent, from start to finish. Jonathan Arcila assessed the damage, explained how they would proceed, gave me a timeline and kept in touch for the next 5 days until the house was demo'd and dry. Albert and Pedro did the demo work. They were neat and clean, arrived on time, and were very helpful as they explained the process. They went out of their way to point out different things in the house that would help reconstruction. I can't recommend them highly enough. They really made the difficult process much easier.

Our master bedroom flooded over the Christmas holiday, we called SERVPRO after hours, expecting them to come by sometime the next day & they were at our home within the hour. The technicians who arrived were polite, professional, hard working & when appropriate took the time to listen to our concerns, explain the process & options as well as provide some education for us. From the call center/office staff to the technicians who responded to the call, then again the next day the follow up team was amazing. Thank you for your service & for helping us not freak out & still be able to enjoy our holiday. God bless

I had my roof leak with all the rain we got in Feb. Jonathon, project manager, was able to come out right away to give me a quote and explain thoroughly exactly what will need to be done. It was my first experience dealing with a leak and insurance so I had a lot of questions. He took the time to answer everyone. For the job, Albert and Alfredo came out. They are extremely professional and helpful. When you are dealing with contractors and are given a time window, you expect them either at the very end or late. Not Albert and Alfredo. They were either early or right at the beginning of the window every time. Always reachable by phone if I had questions and going above and beyond.
The company stands behind their work and I experienced it in action. After I moved back in, I noticed the heater had stopped working. The thermostat is on the wall that had to be dried and it was working before the work. I called Jonathan, and he said he will send an HVAC company and if it's their fault, they will pay for the repair. The HVAC company comes out the same day and finds that a wire was cut where drywall was cut out. SERVPRO paid to have the wire replaced. Accidents happen and as long as they take responsibility it is no problem at all.
Hope I never need a mitigation company again, but if I do I would most definitely use SERVPRO Brea/Yorba Linda and ask for Jonathon, Albert, and Alfredo!

I run a small business in Diamond Bar and towards the end of this past summer, we experienced some water damage when our plumbing sprung a leak.  

We had some damage and needed remediation.  A family member told me to call SERVPRO Yorba Linda/ Brea and they sent Jonathan out to see us right away.

Jonathan's communication and promptness was greatly appreciated.  Also, the team's responsiveness was impressive in this unexpected situation.  The whole team was exceptional!

Recently, we had a sewer main back up due to roots choking out the sewer line.  This happened over-night.  When my small staff and I came back to work in the morning, we found 3-inches of standing sewage water and filth across much of our small building.  Our business is a private veterinarian practice in Anaheim, CA.  Obviously, we could not operate until we could regain sanitary conditions in our building.  Gilbert from SERVPRO of Yorba Linda/ Brea had the knowledge, and skills to make us feel like we’d be out of trouble fairly soon.  His command of the situation made what was otherwise a terrible situation much better.  He managed a complex clean-up effort which required extractors, fans, blowers, and more.  He led his team to partially demo our damaged walls.  The SERVPRO guys made sure everything was perfectly clean and sanitary and before long, we were back in business.  Thanks, Gilbert!  I’d refer SERVPRO of Yorba Linda/ Brea to anyone needing expert, swift, courteous and professional restoration.

We were very happy with the performance and response of SERVPRO Yorba Linda/ Brea.  My only recommendation would be to clearly state which areas we will not have access to so we could have been a little better prepared.

Recently, some of our guests started noticing a ‘mildewy’ smell coming from the back side of our bed and breakfast located in Laguna Beach, CA.  Following the recommendation from a friend, I asked SERVPRO of Yorba Linda/ Brea to come out and see if we had a mold issue near a spot where our roof had leaked in the last rain storm.  They showed me some staining on the ceiling and when we broke open a small section of drywall, we found we had a mold issue.  Chris from SERVPRO built a ‘containment’ with plastic tarps to block off the room with the mold so spores wouldn’t settle into any other location.  He had to demo a portion of the wall and then, using various chemicals, he completely got rid of all the mold.  Thanks so much Chris!   I’m glad I called SERVPRO of Yorba Linda/ Brea.

A few weeks ago, I had a flood in my restaurant kitchen when my commercial dishwasher overflowed after we’d closed.  I came in the following day to 2” of standing water.  The guys at SERVPRO of Yorba Linda/ Brea came about forty-five minutes after I’d filed my claim with my insurance company.  Edgar Arcila, the franchise owner, came out himself.  Being a working owner of a small business myself, I really appreciate that personal involvement in the business.  His knowledge was comprehensive.  His service was very timely and he had things taken care of, with me back in business in less than a day.  These guys are great.

I run a body and paint shop in Stanton, CA.  Recently we had a fire caused by a spark that ignited some volatile liquids.  Once the fire department put the fire out, we had to contend with the problem of the water damage.  Jonathan from SERVPRO of Yorba Linda/ Brea came to provide us an estimate and from the moment he arrived all the way through the end of the project, he made me confident I’d called the right guys.  The work was completed as quickly as possible, and I could see he was on top of his game at every stage.  He took the time to explain every phase.  I could use more guys in MY company like the SERVPRO guys.  Thanks!