" Paul, I would like to thank you for your help. SERVPRO. and you personally, went above and beyond in helping my mother when her daylight basement flooded January 8th this year during the ice storm.

When I called her that evening to see how things were going, I was shocked to hear that her basement had at least an inch of standing water and more was pouring in from the fireplace! That night ice was covering everything, including the roads, and driving was extremely hazardous. I live out in Hillsboro and was unsure what to do. My sister, who lives in SE Portland, was struggling to get chains on her car to see if she could get there to help. I did a Google search for restoration companies in Vancouver and started making calls. I was SO relieved when I called SERVPRO. You called me back within minutes, and said that you'd be out there to take care of the situation, and you advised my sister and me to stay put.

Not only did you venture out on that awful night under hazardous conditions, you were able to shut off the water to stop the flow and pumped out the standing water before more damage could be done. You arranged for plumbers to come out and assess the location of the broken pipes and get those fixed, and you crew was on the site the next day to start the clean-up process and begin restoration work.

I was also impressed with how you made a point of being there when the insurance adjuster came to assess the damages. I feel like you were our knight in shining armor throughout the whole process, and you had my mother's best interests at heart in every aspect of the situation. You really had her back!

Although we spoke several times on the phone, we never did meet in person. I'd like to shake your hand. Or better yet, give you a hug. Please use any part of this letter as testimonial to the excellent and caring work you and SERVPRO provided. You're the best! "

"This is a Thank You for the professionalism and attention to detail during our time of need. If any of your services are needed in the future, be assured we will call you there at SERVPRO."

Message for Shelly of SERVPRO W. Vancouver/Clark Co. 

"Thank you again for volunteering as a Red Cross Preparedness Presenter for those two events last week. Your constant willingness to do events at short notice and/or back to back is so appreciated. You are one of our most dependable, liked and committed volunteers. Thank you again. Kimberly."

"On behalf of all of our members, I want to thank you for all that you do on behalf of the Building Industry Association of Clark County.

Spikes Play a crucial role in our association and the time and effort that you have put into promoting the value of membership and growing our association is greatly appreciated. Your commitment to recruiting and retention keeps us strong and ensures that the voice of the building industry will continue to be heard in this community, this sate, and in Washington for years to come.

The Building Industry Association of Clark County would like to extend a heartfelt THANK YOU to you and all Spikes for the countless hours of hard work that you have dedicated to our association and the industry."

Just a few quick words about SERVPRO of Vancouver:

Obviously nobody wants to have to a disaster in their home like we did, but thankfully, SERVPRO fixed everything in minimal time and the job they did was fantastic!

We called right after an upstairs flood. Andrew, a Technician, was on call and called us back immediately. Andrew came out right away, accompanied by Cody. Both were knowledgeable, professional, respectful (wore face masks during COVID pandemic) and thorough - putting us immediately at ease about all of our worries.

In the end, they were careful to only tear down the minimal amount of drywall necessary. Erica in the office handled the insurance and helped us through the process.

Hopefully it will be a long time before we have any further flooding or emergencies, but we would certainly use SERVPRO of Vancouver again if we had to. Highly recommend!!!

"Paul and crew were superb in rescuing our flooded master bedroom suite. Friendly, knowledgeable about restoration to the point of expertise, and professional. Highly recommended. 

"I have previously used this franchise for one of my rental properties when mold and water damage was discovered. I am retired and don't live in the area anymore but SERVPRO was excellent with their communication to make sure I was kept in the loop throughout the job. My renters and property management company were not only thrilled with their results, but their customer service was top notch!"

“We have worked with SERVPRO of Vancouver several times with several vehicles and we never an issue. We are very happy with their work!”

Words of Eric: "SERVPRO was AMAZING to work with! They made the process of re-mediating the mold in the house that I own very painless for the renters who continued to occupy the home. Complete professionalism along with minimal interruptions. Nothing but praise for everyone at SERVPRO of W. Vancouver/Clark Co." 

" Paul, I would like to thank you for your help. SERVPRO. and you personally, went above and beyond in helping my mother when her daylight basement flooded January 8th this year during the ice storm.

When I called her that evening to see how things were going, I was shocked to hear that her basement had at least an inch of standing water and more was pouring in from the fireplace! That night ice was covering everything, including the roads, and driving was extremely hazardous. I live out in Hillsboro and was unsure what to do. My sister, who lives in SE Portland, was struggling to get chains on her car to see if she could get there to help. I did a Google search for restoration companies in Vancouver and started making calls. I was SO relieved when I called SERVPRO. You called me back within minutes, and said that you'd be out there to take care of the situation, and you advised my sister and me to stay put.

Not only did you venture out on that awful night under hazardous conditions, you were able to shut off the water to stop the flow and pumped out the standing water before more damage could be done. You arranged for plumbers to come out and assess the location of the broken pipes and get those fixed, and you crew was on the site the next day to start the clean-up process and begin restoration work.

I was also impressed with how you made a point of being there when the insurance adjuster came to assess the damages. I feel like you were our knight in shining armor throughout the whole process, and you had my mother's best interests at heart in every aspect of the situation. You really had her back!

Although we spoke several times on the phone, we never did meet in person. I'd like to shake your hand. Or better yet, give you a hug. Please use any part of this letter as testimonial to the excellent and caring work you and SERVPRO provided. You're the best! "

"This is a Thank You for the professionalism and attention to detail during our time of need. If any of your services are needed in the future, be assured we will call you there at SERVPRO."