SERVPRO of Gig Harbor/North Tacoma is a wonderful , family operated, and community focused business. We are so grateful to have them as neighbors in our community. Recently, they helped our deep clean our ministry center, and even fogged our carpet and chairs.

Very professional, experienced, quick and most of all, easy to work with from my perspective as an affected homeowner with severe damage. THESE GUYS ARE FIRST CLASS IN EVERY FACET OF WATER REMEDIATION & CUSTOMER SATISFACTION! I've HAD to use them 3 times, twice at my secondary residence and 1 time in Dec of '15 when a flash flood hit us late in the day at the Gig Harbor Eagles...we had 4" of water shortly covering an approximately 2,000 sq. ft. floor in our main entertainment areas, our dance hall and dining area. In less than 8 hours the covers were over the floors and the heaters were pumping hot air while the suction was picking up standing water!

We had a water damage as a result of an overflowed toilet in my master bathroom. Family of five, facing displacement, I was STRESSED.

I had no idea where to turn. My Insurance Company said SERVPRO was a good company. That’s where I met Dave and team! Within moments of placing the call, SERVPRO called me to quickly schedule a crew to clean up the water. No time was wasted, stopping the damage and making my home safe was the priority. The mitigation crew cleaned up the damage and sectioned off any area of potential harm. They were quick but very attentive and patient. They took the time to explain exactly what they there doing and WHY and what came next. Once that process was complete, they smoothly transitioned me into the repair portion of the job. From beginning to end the General Contractor, Dave McCormick, kept me well informed along the way and was able to do so without overwhelming me with needless details about the project. He was amazing at handling all the behind the scenes work that obviously goes into repairing a home requiring weeks of restoration without me feeling pressure or concern. I always felt like whatever was happening Dave had it covered. I’ve worked with a number of managers in my career and Dave simply excels at multi-tasking and flawless execution. His management style was also evident in the crew he dispatched as they were repeatedly kind, considerate and efficient. Many a times they went above and beyond.

I was extremely satisfied with my experience with SERVPRO. The end product was stunning and truly was "Like it never even happened." Great team, great work. Thanks for everything.

While seeking help to clean up mold on the interior of a car, we discovered that every place we called, including the main SERVPRO number, do not perform such a service. However, even though SERVPRO does not normally provide Mold Remediation/Cleaning from vehicles, we contacted Matt and Nicole Betcher of SERVPRO of Gig Harbor/N. Tacoma and they chose to put the “norm” aside and took the time and energy to not merely provide answers to my questions over the phone, but set up an appointment and subsequently showed up at our residence to assess, evaluate and recommend proper clean up and remediation of the mold in the car.

From beginning to end, Matt and Nicole were not only very encouraging and respectful towards me, listening carefully to everything I was saying, but they also provided easily understood answers to all my questions regarding their policies and safety procedures, guiding me through the maze of the cleanup process, making it clearer to understand, not just to accomplish a successful cleanup, but also ensuring my safe health which is paramount to them both as well as to my wife and I. We value their respect of us, not putting us down or causing us to feel anything other than cared for, and we appreciate their honesty and candor with us every step of the way.

As someone who understands pride, integrity, honesty and good service as a Military Veteran and a former Police Officer, I most highly recommend Matt and Nicole Betcher and their company, SERVPRO of Gig Harbor/N. Tacoma, to anyone who has need of a professional, passionate, sincere and highly efficient team to help you with any clean up issues you may have in your home or office. They are great to work with and I will most definitely be utilizing their services again should they be required in the future.

Thank you for all your help with my rental house. You have a great staff!

Very Professional and Efficient and well-run!

We were grateful for the attentiveness and professionalism of the SERVPRO Team!

The team at SERVPRO was amazing. After the 2 straight months of heavy rain earlier this year, a basement room in our office had some water puddles. I called the SERVPRO team at 11:52 and they were on site by 12:15, talk about a fast response time! Nicole and Matt were great and completed a thorough analysis of the of the entire building, which uncovered other minor water damage concerns. I appreciated that they gave us a detailed list and explained what they found. They provided us multiple air scrubbers and had the standing water taken care of that day. Less than a week later, their team completed all the necessary drywall removal. Matt and Nicole stopped by multiple times during the process to check in on the office. They were very easy to work with and gave excellent service from start to finish. Thank you Nicole, Matt, and your entire SERVPRO Team!

Thank you for taking the time to explain each part of the clean-up process.

SERVPRO of Gig Harbor/North Tacoma is a wonderful , family operated, and community focused business. We are so grateful to have them as neighbors in our community. Recently, they helped our deep clean our ministry center, and even fogged our carpet and chairs.

Very professional, experienced, quick and most of all, easy to work with from my perspective as an affected homeowner with severe damage. THESE GUYS ARE FIRST CLASS IN EVERY FACET OF WATER REMEDIATION & CUSTOMER SATISFACTION! I've HAD to use them 3 times, twice at my secondary residence and 1 time in Dec of '15 when a flash flood hit us late in the day at the Gig Harbor Eagles...we had 4" of water shortly covering an approximately 2,000 sq. ft. floor in our main entertainment areas, our dance hall and dining area. In less than 8 hours the covers were over the floors and the heaters were pumping hot air while the suction was picking up standing water!