The job is complete and the SERVPRO crew did their job.  I was at my mother-in-laws home in Cross Plains Tuesday through Sunday of last week and was able to observe the SERVPRO crew.  The two SERVPRO employees, Logan and Scott, were very cordial, helpful and efficient throughout the cleanup process.  

 Scott

I called SERVPRO because my basement flooded.  I was a mess as I had just installed new carpet!  They were so polite and so helpful and were very quick to respond!  They came out and were very knowledgeable and actually informed me that the problem was my sump pump!  They were very professional, even dressed professional!  There equipment was clean and they even wore protective wear on their feet which was very important as like I said my carpet was new!  They got my basement all dried and cleaned up and to my surprise there isn’t even any smell!  Hands down the best company I have ever dealt with, I will definitely be referring them and calling them again if I ever need!  Thanks again Ken for all your help, I really appreciate it!

I worked with Ken, he is approved on all levels

Thank you so much! You made a process that was confusing and new to us a lot easier than it could have been!

My basement had started to flood, so I called SERVPRO to come dry out my wet carpet and help me with my rain issues. They had two guys, Logan and Kyle out to my house very quickly to take care of the damage from the inches of water in my basement. They are quick with their work and really do care about their customers homes.

SERVPRO was godsend for us!! I found 4 inches of water in our basement at 10 p.m. They were here by midnight and spent 3 hours extracting water. They even got our sump pump partially working until the plumber could come the next day! They were efficient and professional. Thanks SERVPRO!!

I think SERVPRO is awesome!

We engaged them to clean up our basement after a sewer backup. Despite being swamped (we were just one of dozens of flooded homes) Ken got a crew out to us promptly to start the cleanup. We never had problems getting in touch with him and he was always aware of where his crews were at and when they'd be able to get to us.
After the first crew cleaned and dried Ken personally inspected the work and was not satisfied with the level of cleanliness, so he had another crew clean it again at no extra charge. Hopefully we'll never have a need to use them again, but if we do have water damage in the future they'll be our first call.

The service was outstanding! Ken always kept us updated with the process and ensured everything was dried appropriately... which even meant he came out on the weekend!
With the weekend work we can continue our process and hopefully have our basement back to normal within a week/week and a half of the incident!

The job is complete and the SERVPRO crew did their job.  I was at my mother-in-laws home in Cross Plains Tuesday through Sunday of last week and was able to observe the SERVPRO crew.  The two SERVPRO employees, Logan and Scott, were very cordial, helpful and efficient throughout the cleanup process.  

 Scott

I called SERVPRO because my basement flooded.  I was a mess as I had just installed new carpet!  They were so polite and so helpful and were very quick to respond!  They came out and were very knowledgeable and actually informed me that the problem was my sump pump!  They were very professional, even dressed professional!  There equipment was clean and they even wore protective wear on their feet which was very important as like I said my carpet was new!  They got my basement all dried and cleaned up and to my surprise there isn’t even any smell!  Hands down the best company I have ever dealt with, I will definitely be referring them and calling them again if I ever need!  Thanks again Ken for all your help, I really appreciate it!