Meet Our Team
Here to Help® 24/7.
SERVPRO of Mankato / Owatonna
Carissa
With a strong background in customer service and office administration, Carissa serves as our Director of Operations. She holds several key certifications, including IICRC, ASD, and WRT, ensuring that every detail is expertly managed.
Restoration Leadership Team
Colin and Kyle lead our production teams, each bringing years of experience in Water Restoration, Fire Restoration, and Construction. Their combined expertise and leadership ensure that every project is handled with precision, from start to finish, providing top-quality service in challenging restoration scenarios.
Kyle
Kyle is our Restoration Manager and a dependable leader, especially when disaster strikes. Known for his approachable and friendly demeanor, Kyle excels at keeping customers informed and reassured throughout every stage of their restoration project. His clear communication and expertise ensure that clients are well-supported, making the entire process as smooth and stress-free as possible.
Colin
Colin’s calm and steady presence during a crisis provides invaluable leadership when it’s needed most. As our Restoration Manager, he brings a wealth of expertise to every project, holding certifications such as IICRC, WTR, ASD, OSHA 10, and FSRT. Colin’s extensive qualifications and composed leadership ensure that each restoration job is handled with confidence and professionalism.
Grace
Grace is a Lead Technician on our Restoration team, known for her positive attitude and friendly smile, which bring a comforting presence to even the toughest jobs. Her expertise, combined with her approachable demeanor, ensures that every project is handled with professionalism and care, making her an invaluable asset to our team.
Conner
Conner is one of our Restoration Leads, known for his strong work ethic and his kind, customer-focused approach. His dedication to both the job and the people we serve makes him a valuable leader on our team, ensuring each project is completed with care and professionalism.
Ashley D.
Ashley is the backbone of our office operations and scheduling. As the first person many of our customers speak to, she immediately puts them at ease with her friendly and reassuring demeanor, confidently guiding them through the process. In addition to managing scheduling, Ashley lends her talents to our marketing efforts, making her an essential part of both our customer service and outreach teams.
Dave
Dave is one of our experienced Restoration Technicians and handles many of our special projects. In his role, Dave is not only responsible for assessing damage and executing precise restoration plans but also oversees complex and specialized projects that require advanced expertise. His knowledge of restoration techniques, whether it’s water damage, mold remediation, or structural restoration, Dave’s commitment to excellence guarantees that every project is completed to the highest standard.
Jayden
Jayden, one of our Restoration Technicians and a true powerhouse on our team, approaches every challenge with determination. Always ready to take on the toughest jobs, his relentless work ethic and expertise make him an invaluable asset to our restoration efforts.
Abby
Abby is an experienced Restoration Technician who joins our team during breaks while pursuing her degree at Minnesota State Mankato. Her remarkable ability to jump into a project and see it through with efficiency and expertise makes her an exceptional contributor to our team.
Kayden
Kayden is one of our Restoration Technicians. His role involves assessing damage and executing tasks such as water extraction, structural drying, and mold remediation. Kayden’s positive energy, combined with his hard work ethic, ensures that each restoration job is handled with precision and care, making him a valuable asset to our team.
Juan
Juan is tough as nails and making him a fantastic addition to our team. As a Water Restoration Technician, he’s a true powerhouse, always ready to tackle any challenge with determination and skill. His expertise and relentless work ethic ensure that every job is completed with precision and efficiency.
Luke
Luke is a highly valued Restoration Technician on our team, always ready to lend a hand and step in to ensure every project is a success. As a Restoration Technician, he plays a crucial role in tasks such as assessing damage, performing water extraction, drying structures, and carrying out mold remediation and repairs. His dedication to these tasks, along with his teamwork and initiative, make him an essential part of our operations, consistently contributing to the success of each job.
Ashely
Ashley is our Customer Success Manager, expertly balancing her time between leading our marketing outreach efforts and guiding our valued residential and commercial customers through the entire restoration process. From start to finish, she ensures that every client feels informed, supported, and confident in the services we provide.
Nolan
Nolan is one of our skilled Restoration Technicians, dedicated to delivering exceptional results on every project. As a Restoration Technician, Nolan is responsible for assessing damage and executing with precision. Nolan’s commitment to quality make him an integral part of our team, ensuring that each job is completed to the highest standard, restoring properties to their pre-damage condition.
What our
customers are saying
The job is complete and the SERVPRO crew did their job. I was at my mother-in-laws home in Cross Plains Tuesday through Sunday of last week and was able to observe the SERVPRO crew. The two SERVPRO employees, Logan and Scott, were very cordial, helpful and efficient throughout the cleanup process.
Scott
I called SERVPRO because my basement flooded. I was a mess as I had just installed new carpet! They were so polite and so helpful and were very quick to respond! They came out and were very knowledgeable and actually informed me that the problem was my sump pump! They were very professional, even dressed professional! There equipment was clean and they even wore protective wear on their feet which was very important as like I said my carpet was new! They got my basement all dried and cleaned up and to my surprise there isn’t even any smell! Hands down the best company I have ever dealt with, I will definitely be referring them and calling them again if I ever need! Thanks again Ken for all your help, I really appreciate it!
I worked with Ken, he is approved on all levels
Thank you so much! You made a process that was confusing and new to us a lot easier than it could have been!
My basement had started to flood, so I called SERVPRO to come dry out my wet carpet and help me with my rain issues. They had two guys, Logan and Kyle out to my house very quickly to take care of the damage from the inches of water in my basement. They are quick with their work and really do care about their customers homes.
SERVPRO was godsend for us!! I found 4 inches of water in our basement at 10 p.m. They were here by midnight and spent 3 hours extracting water. They even got our sump pump partially working until the plumber could come the next day! They were efficient and professional. Thanks SERVPRO!!
I think SERVPRO is awesome!
We engaged them to clean up our basement after a sewer backup. Despite being swamped (we were just one of dozens of flooded homes) Ken got a crew out to us promptly to start the cleanup. We never had problems getting in touch with him and he was always aware of where his crews were at and when they'd be able to get to us.
After the first crew cleaned and dried Ken personally inspected the work and was not satisfied with the level of cleanliness, so he had another crew clean it again at no extra charge. Hopefully we'll never have a need to use them again, but if we do have water damage in the future they'll be our first call.
The service was outstanding! Ken always kept us updated with the process and ensured everything was dried appropriately... which even meant he came out on the weekend!
With the weekend work we can continue our process and hopefully have our basement back to normal within a week/week and a half of the incident!
The job is complete and the SERVPRO crew did their job. I was at my mother-in-laws home in Cross Plains Tuesday through Sunday of last week and was able to observe the SERVPRO crew. The two SERVPRO employees, Logan and Scott, were very cordial, helpful and efficient throughout the cleanup process.
Scott
I called SERVPRO because my basement flooded. I was a mess as I had just installed new carpet! They were so polite and so helpful and were very quick to respond! They came out and were very knowledgeable and actually informed me that the problem was my sump pump! They were very professional, even dressed professional! There equipment was clean and they even wore protective wear on their feet which was very important as like I said my carpet was new! They got my basement all dried and cleaned up and to my surprise there isn’t even any smell! Hands down the best company I have ever dealt with, I will definitely be referring them and calling them again if I ever need! Thanks again Ken for all your help, I really appreciate it!
I worked with Ken, he is approved on all levels
Thank you so much! You made a process that was confusing and new to us a lot easier than it could have been!
My basement had started to flood, so I called SERVPRO to come dry out my wet carpet and help me with my rain issues. They had two guys, Logan and Kyle out to my house very quickly to take care of the damage from the inches of water in my basement. They are quick with their work and really do care about their customers homes.
SERVPRO was godsend for us!! I found 4 inches of water in our basement at 10 p.m. They were here by midnight and spent 3 hours extracting water. They even got our sump pump partially working until the plumber could come the next day! They were efficient and professional. Thanks SERVPRO!!
I think SERVPRO is awesome!
We engaged them to clean up our basement after a sewer backup. Despite being swamped (we were just one of dozens of flooded homes) Ken got a crew out to us promptly to start the cleanup. We never had problems getting in touch with him and he was always aware of where his crews were at and when they'd be able to get to us.
After the first crew cleaned and dried Ken personally inspected the work and was not satisfied with the level of cleanliness, so he had another crew clean it again at no extra charge. Hopefully we'll never have a need to use them again, but if we do have water damage in the future they'll be our first call.
The service was outstanding! Ken always kept us updated with the process and ensured everything was dried appropriately... which even meant he came out on the weekend!
With the weekend work we can continue our process and hopefully have our basement back to normal within a week/week and a half of the incident!
About Us
OUR COMMITMENT TO YOU
SERVPRO of Mankato/ Owatonna is Here to Help® provide you with peace of mind and expertise when damage and disaster happen to your home or business. Our professionally trained and certified team handles disaster every day, so we quickly respond and communicate at each step until your property is back in working order as quickly as possible.
SERVPRO® is a trusted leader in the restoration industry for over 50 years and has worked hard to the earn the reputation as #1 in the cleanup and restoration industry. SERVPRO of Mankato/Owatonna serviced the area for over 10 years and is under new ownership as of April 2024.
Randy and Marlo Ray, the new owners of SERVPRO of Mankato/ Owatonna are committed to make the communities we serve the best places to live and work by supporting the area’s community services, schools, and emergency services with support.
SERVICES AND CERTIFICATIONS
Our team specializes in the clean-up and restoration of residential and commercial properties after issues from:
- Smoke damage
- Fire damage
- Water damage
- Sewage
- Mold
- Trauma and Crime
- Storms
- Floods
- Sump Pump Failure
- Biohazard accidents
- COVID
- And More
We are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and continue our education and certifications on an on-going basis to ensure the quality of our work and ensure we have the best team in the area. In addition to on-going training and certification, all employees must pass a background check at the start of employment as well as on a yearly basis. These standards ensure that we have the best team and provide you with the best service on-site and precise documentation for accurate and transparent estimates.
Our dedicated team at SERVPRO of Mankato/ Owatonna is committed to answering your call when you need us 24/7 for water damage, fire clean up and restoration.
We’re available to help you 24/7. Contact us at 507-200-3700
OUR STORY
SERVPRO is a trusted leader in the restoration industry for over 50 years and has worked hard to the earn the reputation as #1 in the cleanup and restoration industry. SERVPRO of Mankato/Owatonna serviced the area for over 10 years and is under new ownership as of April 2024.
Randy and Marlo Ray, the new owners of SERVPRO of Mankato/ Owatonna are committed to make the communities we serve the best places to live and work by supporting the area’s community services, schools, and emergency services with support.
Both Randy and Marlo grew up in Southern Minnesota are passionate about helping those in need and inspiring others to meet their potential. Marlo is a 1999 graduate of Gustavus Adolphus College and experienced first-hand flooding in Saint Peter and the devastating tornado in 1998 that hit the community. That same storm also impacted her childhood home. Randy’s certifications include IICRC, RRRP, FSRT, AMRT, ASD and WRT.
- 24/7 Emergency Service
- #1 Choice in Clean Up and Restoration*
Contact us at 507-200-3700
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