Fire Damage Restoration
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Fire Cleanup
- Highly-Trained Fire Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of Henry and Randolph Counties
Service Areas
Your Local Fire Restoration Company
Fire damage can be devastating. But rest assured, our team of professionals will take the necessary precautions to help safely restore your property to pre-fire condition.
Emergency Services 24/7: Our professionals are ready to respond 24/7, including on holidays. Our customer-focused professionals will assess the fire damage to your business, commercial, or residential property.
Insurance Claim Process: Our team will help you navigate the insurance claim process and coordinate the necessary paperwork for a quicker, easier experience.
Residential and Commercial Services: Our professionals have the skills, expertise, and equipment to properly restore your residential or commercial property.
Residential Fire Damage Restoration
When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.
- Board-up and roof tarping service
- Assessment of fire and smoke damage
- Water removal and drying (if present)
- Removal of soot and smoke odor
- Clean all restorable items
Commercial Fire Damage Cleanup and Restoration
When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.
- Water removal from firefighting efforts
- Smoke damage and soot removal
- Commercial cleaning including carpet, upholstery, and window treatments
- Commercial large loss services
Board-Up and Roof Tarping Services
If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.
- Our quality roof tarp service helps protects your property from further damage
- Our board-up services help to secure your property from weather, animals, and illegal entry
What our
customers are saying
My Parents home burnt to the ground, on a very cold Feb. Day, it was super windy, when the fire truck got there from Lynn, they couldn't put a drop of water on it, their hoses were frozen.
We lost almost everything, but God was good to us no one was hurt or killed. To God be the glory.
These people are a real class act- professional, courteous, friendly and they really care! When we lost our house to fire, they treated us as if we were a family member. They went over and above the call of duty. I can't say enough good things about the whole crew. If you need these kind of services, then look nowhere else. These are the people you need! Thanks again for all you have done for us. You were a true blessing in a terrible moment in our life. YOU GUYS ROCK!!
We would like to thank Ray Dicky and his crew at SERVPRO. Very professional group of young men. We had a fire and lost a lot of things. Lucky enough half of the things we could try to salvage. We wash things down in Dawn dish soap vinegar and everything else we could think of but still had an odor. As you know if you are out of work and money does not flow in for your weekly paychecks, times can get tight. They were very fast and friendly. Absolutely amazing on Ray's knowledge, and the employees' fast and courteous work and efficiency. He also came in on his day off to put things in the ozone room to deodorize them so that we would not lose any days at work. Bless you and thanks for you all going out of your way to make this all happen.
5 stars!
Same day service on having my carpets cleaned, all the employees were very professional and the pricing was fair, I would highly recommend their services
5 stars!
Tony was very professional and we had a good experience with all the employees!! And very satisfied with the job we received.
The SERVPRO crew went above and beyond their duty in delivering a flawless restoration of furniture from heavy smoke damage. An heirloom piece was saved and I can't thank them enough!
The SERVPRO people and manager did an excellent job, I would refer SERVPRO to other people and or companies.
I took mom by the house today to see the progress. I just wanted you to know that your workers were so kind and so gracious to mom and I. They were working diligently but took just a moment to tell us the progress they had made. I wanted you to know how much mom and I appreciate their attention to detail and especially their compassion in a difficult situation. I spoke to the guy we have mowing mom’s yard today as well and he made the comment to me that he had noticed how tidy the clean up crew has been. We had told him a few weeks back to be careful with his mowing equipment since there might be a lot of debris. He told me that there hasn’t been anything that he has needed to pick up or move around the dumpster or anything in the yard for that matter. I wanted to pass on that compliment. Thought you would appreciate knowing that we are very thankful for the excellent work you and your crew are doing.
Prompt, on time. They did a good job.
My Parents home burnt to the ground, on a very cold Feb. Day, it was super windy, when the fire truck got there from Lynn, they couldn't put a drop of water on it, their hoses were frozen.
We lost almost everything, but God was good to us no one was hurt or killed. To God be the glory.
These people are a real class act- professional, courteous, friendly and they really care! When we lost our house to fire, they treated us as if we were a family member. They went over and above the call of duty. I can't say enough good things about the whole crew. If you need these kind of services, then look nowhere else. These are the people you need! Thanks again for all you have done for us. You were a true blessing in a terrible moment in our life. YOU GUYS ROCK!!
We would like to thank Ray Dicky and his crew at SERVPRO. Very professional group of young men. We had a fire and lost a lot of things. Lucky enough half of the things we could try to salvage. We wash things down in Dawn dish soap vinegar and everything else we could think of but still had an odor. As you know if you are out of work and money does not flow in for your weekly paychecks, times can get tight. They were very fast and friendly. Absolutely amazing on Ray's knowledge, and the employees' fast and courteous work and efficiency. He also came in on his day off to put things in the ozone room to deodorize them so that we would not lose any days at work. Bless you and thanks for you all going out of your way to make this all happen.
5 stars!
Same day service on having my carpets cleaned, all the employees were very professional and the pricing was fair, I would highly recommend their services
5 stars!
Tony was very professional and we had a good experience with all the employees!! And very satisfied with the job we received.
The SERVPRO crew went above and beyond their duty in delivering a flawless restoration of furniture from heavy smoke damage. An heirloom piece was saved and I can't thank them enough!
The SERVPRO people and manager did an excellent job, I would refer SERVPRO to other people and or companies.
I took mom by the house today to see the progress. I just wanted you to know that your workers were so kind and so gracious to mom and I. They were working diligently but took just a moment to tell us the progress they had made. I wanted you to know how much mom and I appreciate their attention to detail and especially their compassion in a difficult situation. I spoke to the guy we have mowing mom’s yard today as well and he made the comment to me that he had noticed how tidy the clean up crew has been. We had told him a few weeks back to be careful with his mowing equipment since there might be a lot of debris. He told me that there hasn’t been anything that he has needed to pick up or move around the dumpster or anything in the yard for that matter. I wanted to pass on that compliment. Thought you would appreciate knowing that we are very thankful for the excellent work you and your crew are doing.
Prompt, on time. They did a good job.
About Us
Committed to Service
Service. It’s something John and Delmy Mantor take seriously, and it’s why they opened SERVPRO of Henry and Randolph Counties in 2009. The Mantors wanted a way to help the people around them and to serve them in their time of need. For the first year, John operated the business from a home office and as the business grew, they moved into a larger office located on South Main Street in New Castle. The franchise continued to grow and expand causing a need for a larger facility to house the increased number of team members and equipment. In the summer of 2014 SERVPRO of Henry and Randolph Counties relocated to their current location near the main campus of Henry Community Health on North 16th Street in New Castle.
Committed to Our Community
John and Delmy have called New Castle home since 1999. They raised two sons within this community and developed lasting friendships with many families and friends throughout Henry County. Delmy is very active in the community helping wherever she is needed. You can often see her helping out with local charities or helping members of their church who need an extra hand. John can be found on the ball diamonds during baseball season, as he is an avid ball player and coaches Babe Ruth baseball. John does a lot in the community with Breakfast Optimist as well. New Castle is home to the entire team here at SERVPRO of Henry and Randolph Counties, allowing us to be invested in the future of our community and our customers’ needs. As we’ve grown, our mission has never changed. We serve the people, the businesses, and the organizations of Henry and Randolph Counties that help make our community great.
Committed to Cleaning. Restoration. Construction.
Our motto is “Like it never even happened.” We strive to restore rather than replace your property after fire, water or mold damage has occurred. Restoring instead of replacing your property can save both time and money. Mitigation requires quick action. Because we understand the value of time, we offer emergency services every day of the year! SERVPRO of Henry and Randolph Counties offers the highest possible standard of professionalism in the mitigation, cleanup and restoration of your home or business and have gained the reputation as the premier water, fire and mold remediation service in Henry and Randolph Counties.
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