I wanted to thank you (Tom) and your crew for the amazing clean-up.  From the start, I was grateful for your help and wonderful guidance.  You were attentive, caring and honest.  Your point person, Eduardo and the crew were just as helpful, kind, hard-working, diligent, and professional.  While we hope to never need your services again, we will highly recommend you to anyone that does.

Thank you for everything.

A few weeks back I was a victim of circumstance due to the group of tornadoes that touched down in Chicago and the western suburbs.  A wind tunnel came down my street and in a matter of minutes the 100-year old maple that resided in front of my building came crashing down.  All I heard was a thunderous crush sound as I hid in the corner of my apartment.  When the storm passed I looked outside and saw this beautiful piece of nature torn from its roots.  It made me sad.  My neighbors and I slowly crept out of our homes to view the damage.  My maple landed perfectly on top of our parking lot literally laying over mine and 4 other vehicles.  The first person I called was my daughter, Donna Bugosh, who works at SERVPRO of Ravenswood.  She knew exactly what to tell me and my neighbors to do.  Between SERVPRO's expert advise, the city services and my insurance agents efforts our neighborhood was quickly cleaned up and a new vehicle was on the horizon.  We were fortunate the tree did not land on our building and no one was physically harmed.  I'm thankful for all parties involved.

My name is Jenny Marcucci and I live in a condo unit. Unfortunately for me, the building's water pipes above me burst and my entire living room and dining room wood floors were floating around my home. I am a 70 year old woman with a disabled son who is living at home because Misericordia is closed because of the virus. I am sure you can imagine how upsetting this was for me not only to have to deal with the water but knowing that all of the workmen would be coming into my house to dry up and sanitize the floors during this PANDEMIC. I was an emotional wreck. When they all arrived, I actually started to cry when I saw what they were doing as they were tearing out the floor and spraying and putting down fans, etc. Thank goodness that Dakota was there. I actually had a meltdown. He quickly started calming me down and assured me that he would take care of everything with the least amount of exposure to my son and myself. He explained the cleaning process to me so I understood why they were doing all of this, all necessary to do it right so Pete and I would be living in a safe environment. Thank you and thanks to Dakota for making this as pleasant of an experience as is possible...considering that I had floating wood in my house! He's the greatest! I now know why Farmers Insurance directed me to your company. You have amazing employees. I'm going to let Farmers know how your company took care of us.  

The team arrived within 90 minutes of my call. They quickly got to work and before they left for the night they made sure all the water they could get up was gone and the fans and dehumidifiers were working across the entire floor. Three days later, the entire basement was dry. The agents and technicians were friendly, professional, efficient and proved their experience throughout the entire process. Thanks SERVPRO! I am glad I called you!

I live in a 6-flat condo building and the upstairs neighbor had a toilet overflow this evening. He didn't notice it, but I sure did when a few minutes later I had a waterfall come gushing down through my walls.

Servpro answered the call right away and arrived at my home in just over an hour (mind you, this was at 10:30pm on a Saturday).

The knowledgeable and friendly workers of Servpro Ravenswood have been an answer to my prayers!

I just want to thank SERVPRO of Ravenswood for the very rapid response to the situation and making sure that the broken window was secure. Really fantastic. I would certainly recommend your company to anyone. Thank you.

“We were very satisfied. We had a very kind, respectful team that we believe were very honest and we don’t think we would have chosen anyone else. They came in, they worked very hard, they reacted well. They worked to the protocol to try to take care of the drywall and the cabinets. We are thankful for them and we feel very blessed to have them.”

It rained so hard and much during a storm in June that we had water and stuff come up through the drains, all the drains, even the tub drain, in the basement apartment.  SERVPRO came in quickly and took all the smelly things away.  When they were done the place smelled like new.  Thank you SERVPRO for drying our home and giving us good tips for the future.

The entire crew - from start to finish were great.  I appreciate them getting here so quickly.

I wanted to thank you (Tom) and your crew for the amazing clean-up.  From the start, I was grateful for your help and wonderful guidance.  You were attentive, caring and honest.  Your point person, Eduardo and the crew were just as helpful, kind, hard-working, diligent, and professional.  While we hope to never need your services again, we will highly recommend you to anyone that does.

Thank you for everything.

A few weeks back I was a victim of circumstance due to the group of tornadoes that touched down in Chicago and the western suburbs.  A wind tunnel came down my street and in a matter of minutes the 100-year old maple that resided in front of my building came crashing down.  All I heard was a thunderous crush sound as I hid in the corner of my apartment.  When the storm passed I looked outside and saw this beautiful piece of nature torn from its roots.  It made me sad.  My neighbors and I slowly crept out of our homes to view the damage.  My maple landed perfectly on top of our parking lot literally laying over mine and 4 other vehicles.  The first person I called was my daughter, Donna Bugosh, who works at SERVPRO of Ravenswood.  She knew exactly what to tell me and my neighbors to do.  Between SERVPRO's expert advise, the city services and my insurance agents efforts our neighborhood was quickly cleaned up and a new vehicle was on the horizon.  We were fortunate the tree did not land on our building and no one was physically harmed.  I'm thankful for all parties involved.