My name is Jenny Marcucci and I live in a condo unit. Unfortunately for me, the building's water pipes above me burst and my entire living room and dining room wood floors were floating around my home. I am a 70 year old woman with a disabled son who is living at home because Misericordia is closed because of the virus. I am sure you can imagine how upsetting this was for me not only to have to deal with the water but knowing that all of the workmen would be coming into my house to dry up and sanitize the floors during this PANDEMIC. I was an emotional wreck. When they all arrived, I actually started to cry when I saw what they were doing as they were tearing out the floor and spraying and putting down fans, etc. Thank goodness that Dakota was there. I actually had a meltdown. He quickly started calming me down and assured me that he would take care of everything with the least amount of exposure to my son and myself. He explained the cleaning process to me so I understood why they were doing all of this, all necessary to do it right so Pete and I would be living in a safe environment. Thank you and thanks to Dakota for making this as pleasant of an experience as is possible...considering that I had floating wood in my house! He's the greatest! I now know why Farmers Insurance directed me to your company. You have amazing employees. I'm going to let Farmers know how your company took care of us.  

The team arrived within 90 minutes of my call. They quickly got to work and before they left for the night they made sure all the water they could get up was gone and the fans and dehumidifiers were working across the entire floor. Three days later, the entire basement was dry. The agents and technicians were friendly, professional, efficient and proved their experience throughout the entire process. Thanks SERVPRO! I am glad I called you!

I live in a 6-flat condo building and the upstairs neighbor had a toilet overflow this evening. He didn't notice it, but I sure did when a few minutes later I had a waterfall come gushing down through my walls.

Servpro answered the call right away and arrived at my home in just over an hour (mind you, this was at 10:30pm on a Saturday).

The knowledgeable and friendly workers of Servpro Ravenswood have been an answer to my prayers!

Maggie:

Just to let you know, the team I had here today was exceptional. They worked extremely hard and I appreciate everything they have done in the first phase of getting my place back to the way it was before the catastrophe.

Again, thank the team for me.

We had water damage from some burst radiator pipes caused by this awful winter. SERVPRO of Ravenswood came out right away and were prompt, courteous and cleaned up everything after they started the water mitigation process. They explained in detail everything they were doing to mitigate any water or mold damage. I would highly recommend them if you unfortunately have an water or fire cleanup needs.

A home inspector went into my attic space and saw that my vent was not vented properly.  Instead of going out it was just venting into the attic, which in turned grew mold.  Eddie worked tirelessly on removing all the blown insulation and scrubbing the attic clean from all the mold.  The small confined space didn't make it easy.

When dealing with an abandoned townhome that is affecting neighboring properties a person doesn't really know what to do or where to start.  Eddy was very knowledgeable about the whole process and explained every step of it.  Inside the townhome was like a scene from that show hoarders, except that it was missing the people responsible.  The pipes were leaking and it caused mold to grow on the walls ceilings and most of the contents.  Eddy brought in a crew to empty the place out and then rid it of all the mold.  We, the condo association, surely couldn't have done this without Eddy's and SERVPRO's help.

These guys kick serious buttockses. In fact, the owner is a great guy. He checked our downstairs, and tested for moisture in the walls. Thankfully, it turned out that we didn't have suspicious mold spores, or other spores growing. Steve left, and charged us NADA. I tried to pay him. He refused. I tried to give him coffee, and he refused that. This was just an honest guy who didn't take us for a ride. I appreciate that, and he deserves a good review for that fact.

I called SERVPRO to get some information on removing mold from a commercial property we purchased. I spoke with Maggie who was very helpful and patient and answered ALL of my questions. I was able to get someone out to inspect the property the next day. The crew that came out was professional, respectful and very hardworking. They also were very knowledgeable and explained some of the process to my husband. Thank you SERVPRO.

My name is Jenny Marcucci and I live in a condo unit. Unfortunately for me, the building's water pipes above me burst and my entire living room and dining room wood floors were floating around my home. I am a 70 year old woman with a disabled son who is living at home because Misericordia is closed because of the virus. I am sure you can imagine how upsetting this was for me not only to have to deal with the water but knowing that all of the workmen would be coming into my house to dry up and sanitize the floors during this PANDEMIC. I was an emotional wreck. When they all arrived, I actually started to cry when I saw what they were doing as they were tearing out the floor and spraying and putting down fans, etc. Thank goodness that Dakota was there. I actually had a meltdown. He quickly started calming me down and assured me that he would take care of everything with the least amount of exposure to my son and myself. He explained the cleaning process to me so I understood why they were doing all of this, all necessary to do it right so Pete and I would be living in a safe environment. Thank you and thanks to Dakota for making this as pleasant of an experience as is possible...considering that I had floating wood in my house! He's the greatest! I now know why Farmers Insurance directed me to your company. You have amazing employees. I'm going to let Farmers know how your company took care of us.  

The team arrived within 90 minutes of my call. They quickly got to work and before they left for the night they made sure all the water they could get up was gone and the fans and dehumidifiers were working across the entire floor. Three days later, the entire basement was dry. The agents and technicians were friendly, professional, efficient and proved their experience throughout the entire process. Thanks SERVPRO! I am glad I called you!