That morning we got out of bed at 5 am and quickly discovered as we entered the kitchen that we were walking in water. The waterline to the ice maker in the refrigerator was leaking and had been through the night. (We needed to leave by 6 am to travel some 500 miles to attend our grandson's graduation.) 

We called Todd at SERVPRO and he came immediately. He assessed the two floors (because it had leaked down into the basement also) and explained what would be needed to fix the damage. He assured us it would all be handled and for us to go ahead and leave on our trip.  While we were away he continued to personally call us and keep us updated on the progress. That meant a lot to us for sure. By the time we arrived back home, everything was back to normal -- just like it never happened. Good motto!

SERVPRO did an outstanding job cleaning up after our water damage. They arrived quickly and thoroughly assessed the damage. They set up, cleaned up, and had us back in original living arrangement quickly. Communication was excellent. We were extremely satisfied with the quality of work completed and would highly recommend SERVPRO of Burlington to anyone. 

My wife and I live in Tennessee, but own a home in our hometown of Wapello.  The home recently had a water leak in the basement, allowing a few inches of water to stand throughout the basement.  Living over 500 miles away, we needed quick local help, so we called SERVPRO.  Todd Earnest and his team immediately brought in dehumidifiers and removed the water before any mold problems took place.  They completely saved the sheetrock in the basement.  Todd also volunteered to identify and manage the local plumber who actually repaired the water leak.  Considering our distance from Wapello, Todd's excellent communication was the best part of working with him.  Todd kept us constantly updated.  Thank you for making a stressful situation far easier on us!

SERVPRO's workmanship and customer service is over-the-top. Recently, I had a drain in my basement clog which led to water in the basement. The carpet was soaked and the sheet rock was starting to soak up some moisture. I called Todd Earnest at 8:30 PM when I noticed this and he was at my home by 10:00 that evening to assess the situation. The first thing the following morning, I had SERVPRO employees arrive with large fans to dry out the basement. They moved furniture, pulled back the carpet to check padding underneath and also facilitate drying, and assess the wetness of the drywall. All was salvaged! My niece is living with me for the summer and living in our basement. She was pleased to have her living space back after a couple of days thanks to SERVPRO! 

As I awoke, I noticed a waterfall coming from my ceiling. I went to the basement and shut off the pipes. SERVPRO was at my house shortly after the devastation and to my amazement, they saved my beautiful hardwood floors. The SERVPRO crew was very professional and it was also nice that they worked with my insurance agency, which alleviated the stress. It was nice to have a company like SERVPRO be there for me when I needed them the most.

Thanks for all the hard work in getting our home back to normal. We enjoyed getting to know all of you!

I had a water loss at my home and I would consider the crew from SERVPRO of Burlington to be great and caring staff.

Todd and his crew provided excellent service for me and my home. Todd's crew were extremely polite and very knowledgeable. I couldn't have asked for any better service. The people at SERVPRO of Burlington were terrific. I would highly recommend them.

Our experience working with SERVPRO, I have to say was extremely pleasant under the circumstances. Every employee was professional, very helpful and a pleasure to work with. We were kept updated daily in the progress, they worked with our insurance company and went above and beyond to assist and answer all our questions. A huge shout out goes to Todd Earnest. We will definitely recommend SERVPRO to anyone who needs them.

That morning we got out of bed at 5 am and quickly discovered as we entered the kitchen that we were walking in water. The waterline to the ice maker in the refrigerator was leaking and had been through the night. (We needed to leave by 6 am to travel some 500 miles to attend our grandson's graduation.) 

We called Todd at SERVPRO and he came immediately. He assessed the two floors (because it had leaked down into the basement also) and explained what would be needed to fix the damage. He assured us it would all be handled and for us to go ahead and leave on our trip.  While we were away he continued to personally call us and keep us updated on the progress. That meant a lot to us for sure. By the time we arrived back home, everything was back to normal -- just like it never happened. Good motto!

SERVPRO did an outstanding job cleaning up after our water damage. They arrived quickly and thoroughly assessed the damage. They set up, cleaned up, and had us back in original living arrangement quickly. Communication was excellent. We were extremely satisfied with the quality of work completed and would highly recommend SERVPRO of Burlington to anyone.