Meet Our Team
Here to Help® 24/7.
SERVPRO of Durango
Tony Pierce
Tony Pierce is the Branch Manager at SERVPRO of Durango. Tony is licensed and certified by IICRC and CSLB. Ryan is a Master Restorer CCT, RRT, WRT, ASD, AMRT, and HST. He has several years of experience in the cleaning and restoration industry. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Lead Technician Certification, Water Damage Restoration Technician, Bio Hazard, Carpet, and Applied Microbial Remediation Technician. He also holds IICRC certifications in Water Damage and Fire/Smoke Restoration and has completed the ECTP. Whatever the cause of the damage may be, Tony knows how to mitigate it.
Jennifer Nix, Contents Manager
Since 2014, Jenni has demonstrated her dedication not only to SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s, but also to our customers with her strong integrity, empathy, and consideration for others. She is our Content Manager certified in Fire and Smoke Restoration with IICRC. Jenni is also an Esporta Certified Operator, and experienced in using our Assured Software Program. She handles content cleaning, inventory, and manages any pack-outs that arise making sure all items are effectively handled, taken care of, and accounted for.
Juan Canto
Juan quickly became one of the most efficient Crew Chiefs and was noticed for his exceptional customer service and production knowledge of water and mold claims following his IICRC training. He works and communicates with our Crew Chiefs and office staff to ensure that every customer is satisfied and the restoration services we have provided are satisfactory. Everyone knows they can count on Juan to jump right in and help with any task.
Wesley Bassett
Wesley is one of our Production Managers. He has 8 years of restoration related experience and holds WRT, ASD & AMRT Certifications.
Cory Parker
Cory is one of our Crew Chiefs. He has 25 years carpentry experience and is able to solve the most complicated restoration & put back issues we come across on our projects.
Jayden Steed
Jayden is one of our hard working technicians. He is based in Farmington, NM and is able to respond to NM based calls in a timely manner to help prevent post call damage while the rest of the team rallies to the site.
Fiorella Pacheco Dawson
Fio is the Administration-Generalist for SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s. She works entering data, preparing documents, picking up phone calls, in general, she is a big support for the office manager. When she is not working, she is enjoying outdoor activities like hiking and snowboarding.
Marjorie Vilchez
Marjorie Vilchez is our Office Manager at of SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s. She is very enthusiastic and loves helping our customers with any type of loss. She also does Accounts Payable. Marjorie is originally from Lima, Peru, and has been in the valley for over 4 years.
Marisa Santino
SERVPRO Accounts Receivable Manager Marisa Santino knows first-hand the need for and the importance of total customer satisfaction. She enters data into our programs helps with scheduling and internal file quality reviews. Marisa is a terrific multi-tasker!! She still finds time to enjoy outdoor activities. We are glad to have her in our office.
Kristi Arredondo
The Office Manager for SERVPRO of Durango and the Reconstruction Coordinator for all the SERVPRO of Summit franchises across the Colorado Mountain range. Kristi has been with SERVPRO for over a year and is known for helping customers and employees. Her support and coordination helps keep the big green machines at SERVPRO running. Kristi’s motherly kindness and the guidance she provides at work comes from her four kiddos and 4 grand babies to match from her husband of 20 years. Her accounting background is a major asset to the SERVPRO branches and is WRT Certified. Family, Outdoors and travel are a great importance to Kristi as she fishes, hunts, loves to travel and most of all spending time with family.
What our
customers are saying
Jackie, Zach and Codey were great to work with. They were very responsive to questions and worked closely with me to get things taken care of. Good communication was essential since I was a couple thousand miles away from the property they restored. They were very respectful about my issues and I feel they really cared about helping me. I hope I never need to use their services again but I will not hesitate to call them if I do.
I whole-heartedly recommend SERVPRO of Archuleta, La Plata, Montezuma & San Juan Counties. Through my profession, I have worked with many experts who deal with residential and commercial property issues. The team members at SERVPRO are amongst the best - polite, professional and timely. Production Manager Zachary Fosco came out at short notice, and he gave me a clear, coherent, evidence-based explanation of my issue, and he provided me with a simple and quick resolution. I could not be happier. A really great job, and people who were a pleasure to deal with. A big "thank you" from me. H.
They were on time, efficient, they did what they said they would do, and they were very trustworthy.
SERVPRO is awesome!!!! I have had trouble with a rented apartment with cat urine, they responded quickly and have gone above and beyond to fix the problem. I called them because of a mold type problem we had in a room at work, they took care of that right away. My Mother also had a water break in her pipes in the ceiling of her house, she is 87 yrs old and they did EVERYTHING to take extra good care of her. I would highly recommend them to anyone and will continue to do so. They are friendly, helpful, professional and a great team to work with!!!
We had a 2nd story water leak that took out the kitchen ceiling below. While minor in comparison to most of the jobs they do, this was relatively devastating for us. Keith quickly sent Zach to our rescue! He did a great job getting our carpet & sub-floor thoroughly dried & ready for new sheetrock. He was clean, professional, friendly & compassionate! We could not have asked for better service, as always ... these guys are amazing!
Water leaks and flooding are horrible no matter what time of year they happen but it seemed much more stressful 1 week before Christmas with family expected in a few days. Juan from SERVPRO showed up at our house within 1 hour of calling them and he not only took charge of the situation and got his guys to work, but he also put our minds at ease that, no matter how bad it looked, they were there to take care of it and walk with us through the entire process. Our home was back to normal in a few days. Thank you SERVPRO of Durango.
SERVPRO of Durango is the best!! Logan, Andrew, and Ray helped with our water damage immediately. They came to our house within hours of the water leak from our ceiling. They have been awesome! They have come to our house every day to assess the moisture/ damage. They are polite, professional, prompt, and overall excellent SERVPRO employees. My husband and I are extremely pleased with Logan, Andrew, and Ray. We will recommend SERVPRO to our friends and neighbors, especially, we will recommend Logan, Andrew, and Ray. Thank you for sending such wonderful employees to our home. Fran and Curtis Parsons
“The SERVPRO team is the dream team! They worked day and night when our kitchen was a mess at midnight! They came on the weekend to finish up sooner, and the results are astonishing! I would highly recommend them to my friends and family.
I called SERVPRO in a panic on a Saturday morning with 4-6 inches of water in my crawl space. The office staff responded immediately and were courteous and compassionate. The team of guys- Logan and Rick - arrived quite quickly to my hone, assessed the problem very quickly and set to work immediately to get the job done. They were knowledgeable, professional and personable. And above pumping my crawl space clear of water, they answered the million and one questions I had patiently and knowledgeably. They also explained the next steps in the remediation process and which of those steps SERVPRO could help with. Thank you so much!
Jackie, Zach and Codey were great to work with. They were very responsive to questions and worked closely with me to get things taken care of. Good communication was essential since I was a couple thousand miles away from the property they restored. They were very respectful about my issues and I feel they really cared about helping me. I hope I never need to use their services again but I will not hesitate to call them if I do.
I whole-heartedly recommend SERVPRO of Archuleta, La Plata, Montezuma & San Juan Counties. Through my profession, I have worked with many experts who deal with residential and commercial property issues. The team members at SERVPRO are amongst the best - polite, professional and timely. Production Manager Zachary Fosco came out at short notice, and he gave me a clear, coherent, evidence-based explanation of my issue, and he provided me with a simple and quick resolution. I could not be happier. A really great job, and people who were a pleasure to deal with. A big "thank you" from me. H.
They were on time, efficient, they did what they said they would do, and they were very trustworthy.
SERVPRO is awesome!!!! I have had trouble with a rented apartment with cat urine, they responded quickly and have gone above and beyond to fix the problem. I called them because of a mold type problem we had in a room at work, they took care of that right away. My Mother also had a water break in her pipes in the ceiling of her house, she is 87 yrs old and they did EVERYTHING to take extra good care of her. I would highly recommend them to anyone and will continue to do so. They are friendly, helpful, professional and a great team to work with!!!
We had a 2nd story water leak that took out the kitchen ceiling below. While minor in comparison to most of the jobs they do, this was relatively devastating for us. Keith quickly sent Zach to our rescue! He did a great job getting our carpet & sub-floor thoroughly dried & ready for new sheetrock. He was clean, professional, friendly & compassionate! We could not have asked for better service, as always ... these guys are amazing!
Water leaks and flooding are horrible no matter what time of year they happen but it seemed much more stressful 1 week before Christmas with family expected in a few days. Juan from SERVPRO showed up at our house within 1 hour of calling them and he not only took charge of the situation and got his guys to work, but he also put our minds at ease that, no matter how bad it looked, they were there to take care of it and walk with us through the entire process. Our home was back to normal in a few days. Thank you SERVPRO of Durango.
SERVPRO of Durango is the best!! Logan, Andrew, and Ray helped with our water damage immediately. They came to our house within hours of the water leak from our ceiling. They have been awesome! They have come to our house every day to assess the moisture/ damage. They are polite, professional, prompt, and overall excellent SERVPRO employees. My husband and I are extremely pleased with Logan, Andrew, and Ray. We will recommend SERVPRO to our friends and neighbors, especially, we will recommend Logan, Andrew, and Ray. Thank you for sending such wonderful employees to our home. Fran and Curtis Parsons
“The SERVPRO team is the dream team! They worked day and night when our kitchen was a mess at midnight! They came on the weekend to finish up sooner, and the results are astonishing! I would highly recommend them to my friends and family.
I called SERVPRO in a panic on a Saturday morning with 4-6 inches of water in my crawl space. The office staff responded immediately and were courteous and compassionate. The team of guys- Logan and Rick - arrived quite quickly to my hone, assessed the problem very quickly and set to work immediately to get the job done. They were knowledgeable, professional and personable. And above pumping my crawl space clear of water, they answered the million and one questions I had patiently and knowledgeably. They also explained the next steps in the remediation process and which of those steps SERVPRO could help with. Thank you so much!
About Us
SERVPRO of Durango is locally owned and operated. We understand the stress and worry that comes with fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
The certified professionals at SERVPRO of Durango focus on the cleanup and restoration of water, fire, smoke, soot, and sewer damages and offer mold remediation, biohazard cleanup, and duct cleaning services for residential, commercial properties after a fire, smoke, or water damage. SERVPRO of Durango can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our team is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Durango.
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
If you suffer a disaster from Fire Damage, Smoke Damage, Soot Damage, Water Damage, Mold Remediation, and Moisture Damage/Dehumidification, call us right away! We are available 24/7, 365 days a year!
For more detailed information about our services, you can visit us on our website at https://www.SERVPROdurango.com/.
Certifications
- AMRT -Applied Microbial Remediation Technician
- ASD -Applied Structural Drying Technician
- CCT -Carpet Cleaning Technician
- ECTP -Employee Certification Training Program
- FSRT -Fire & Smoke Damage Restoration Technician
- HST -Health and safety Technician
- OCT -Odor Control Technician
- RRRP -Lead-Based Paint Activities and Renovation
- WRT -Water Damage Restoration Technician
- IICRC -Certified Firm
Affiliations
- ASBO
- EPA Lead-Safe Certified Firm
- Institute of Inspection, Cleaning & Restoration Certification
- American Red Cross Ready Rating
Awards
- Emergency Ready Plan Preparedness
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