At 6:00pm on a Friday, which happened to be the start of the Fourth of July holiday weekend, my senior Mom called to say that her hall closet was flooded! Oh, the flooring is damaged... Yikes! When I called the SERVPRO of Northridge/Granada Hills office, I was surprised (and relieved) that Suzette answered the phone. She helped us quickly put together a plan. First thing the next morning her team arrived to assess the extent of the damage and discuss options. The team was friendly and communicated clearly. They quickly assessed the damage and recommended a process for thoroughly drying out what had turned out to be an A/C leak. They patiently answered a million questions. Pricing was reviewed, contract signed, down payment made and work commenced within 2 hours on a holiday weekend! We are very grateful.

I recently had a major flood and immediately called these guys. Michael and his team came out right away to see what happened and took good care of me. They were very professional and considerate. Their pricing was very good and approved by my insurance.

Well, I honestly can't say anything bad about this business. From start to finish everyone I dealt with was very professional and timely. Suzette is absolutely a lovely person to deal with and always was ready to answer my questions without ever making me feel I was bothering her. I hope we never have to call them again because that means we've had water damage but they definitely will be the first and only water damage specialist we call. Thank you Suzette for all your help!

This is one of those services that you hope you'll never need but if you do, please call Suzette at SERVPRO of Northridge/Granada Hills.  Suzette not only helped facilitate their crew by having David, the Project Manager, and technicians to start the drying process.  We are very grateful & thankful that they are as wonderful as they are. Their crew could not have been nicer, more professional, more courteous & more considerate to our needs.

I would highly recommend Suzette & David for outstanding management of our crisis and their superior customer service.

If you experience something like water damage, fire & or soot clean-up, mold remediation and sewage, you will most likely have your insurance company involved. It was amazingly helpful to work with Suzette & SERVPRO of Northridge/Granada Hills, as they are set up to work with the insurance company.

Thank you, David, Suzette & SERVPRO of Northridge/Granada Hills.

We called SERVPRO of Northridge/ Granada Hills when we had a pipe burst under our kitchen sink. Suzette was our contact, and we have never worked with someone so professional, kind, and knowledgeable. She walked us through the process every step of the way and continued to check in with us during the process as the insurance company got involved. Suzette and the whole crew at SERVPRO were wonderful and we would recommend them to anyone with water damage. They were awesome!

My wife and I bought our first home and a few weeks later a hose broke causing major water damage throughout my first floor. We were so stressed out. But after calling SERVPRO, Suzette, Annie, Juan, and Sandro took care of the rest. If you want a professional clean-up, SERVPRO is your company.

I had sewer water damage from a neighbors pipe in my garage. SERVPRO came and was perfectly on time. They were actually early. I met Esdras and Elias, who were very nice and professional. They explained everything that was going to happen, and even helped move my things in the garage.  They covered up everything so neatly, and closed it off. Which I was very nervous, since I just finished Chemo.  It was very contained. They even explained the smell, that it was natural and safe. Which made me feel better.  I would definitely recommend this company:)

Suzette, Annie, and the rest of the crew were very responsive and attentive to our needs, coordinating the cleanup with other parties (e.g. plumber, insurance). The work was professional and successful: they saved our hardwood floors from water damage. Thanks again.

I recently had water damage and needed someone to inspect the damage for mold or further cleanup. Michael and the team were very honest, efficient, and professional. I really appreciated their input. I highly recommend them.

At 6:00pm on a Friday, which happened to be the start of the Fourth of July holiday weekend, my senior Mom called to say that her hall closet was flooded! Oh, the flooring is damaged... Yikes! When I called the SERVPRO of Northridge/Granada Hills office, I was surprised (and relieved) that Suzette answered the phone. She helped us quickly put together a plan. First thing the next morning her team arrived to assess the extent of the damage and discuss options. The team was friendly and communicated clearly. They quickly assessed the damage and recommended a process for thoroughly drying out what had turned out to be an A/C leak. They patiently answered a million questions. Pricing was reviewed, contract signed, down payment made and work commenced within 2 hours on a holiday weekend! We are very grateful.

I recently had a major flood and immediately called these guys. Michael and his team came out right away to see what happened and took good care of me. They were very professional and considerate. Their pricing was very good and approved by my insurance.