Yes, SERVPRO can fix your fire/water damage and reconstruct any areas extensively damaged. Having just one point of contact through the entire process is best, saving you worry and stress. The continuity of having someone who is familiar with every detail of your project from beginning to end is a huge benefit of working with SERVPRO.

Each construction project is unique in size and scope, so the length of time to complete varies. We’ll provide you with a timeline and communicate with you regularly on the status of your project. Your participation in making certain decisions about your work also impacts the schedule.

No, you do not need to be present while we work to repair your home. We will communicate regularly with you about the timeline and current stage of the project, so you are aware of the activities occurring on any given day.

SERVPRO aims to restore your home or business to its original state before any damage occurred. While construction services are not always required, the severity of the damage will determine the necessity. We will clearly communicate the extent of damage assessed and the remediation and construction plan with you before work begins.

Pre-loss condition represents the state your home or business was in before any damage occurred. SERVPRO strives to return your property to its original condition, “Like it never even happened.” We’ll use similar materials and processes that were used to originally build the area damaged to ensure a seamless transition from damaged to repaired.

Some items may not be covered by your insurance. Estimates and the scope of work covered by an insurance claim is normally established by the adjuster on your claim and represents the amount your insurance company agrees to pay. We’ll work with your insurance adjuster to ensure your claim is accurately processed. We’ll also be able to help you with changes and upgrades, but any amount outside the insurance scope of work is considered non-insured work and would be handled under a separate agreement.

We will provide everything necessary to get the job done, including estimates and permit acquisition. We will abide by the local governing authorities in your area and follow-through with the permitting process on your behalf.

While some belongings may need moved out of the home, this is not always the case. In the event that your personal items need relocated while repairs are made, rest assured that SERVPRO is skilled in pack-out procedures. We’ll care for your items and return them once the space is ready for them again.