First, we would like to thank SERVPRO and Fernando's Team.
We were very pleased with the communication and follow through during the entire mitigation process.
Fernando's Team was patient, helpful and accommodating.

We recently had a water damage event and had Travis Vrba and his crew assigned to our home.  I want to let management know how professional and courteous Travis and his entire crew were throughout the time he was in our home.  Having a significant water damage incident puts emotions on edge, and Travis was helpful and understanding throughout the process.  He thoroughly explained what his team would be doing, gave an estimate of the length of the drying process, explained the materials/antifungal/antimicrobial agents being used, and reasons for the structural removal portions they would need to do.  Although this was not a process anyone wants to experience, Travis was understanding and professional throughout.  He asked numerous times if we had any questions and referred us to his cell number if we had questions or issues after he left.

Travis Vrba represented your company with exceptional professionalism and customer service. He exceeded our expectations of how this process would occur.  I hope that you recognize the excellence that Travis exhibits in his work and customer interactions.

Thank you, Todd, for your quick work and communication on our basement project/rebuild.  We have been very impressed with your company.  We really appreciate the constant communication.  It helps ease the stress of the situation. 

I was impressed the way the SERVPRO of Southwest Waukesha County team cleaned up after the job was complete.

How likely is it that you would recommend SERVPRO© to a friend or colleague on a scale of 1 to 10, with 10 being high?

10 = Extremely likely because of the skill and professionalism the team exhibited during the entire process.

From the moment we called SERVPRO, they took care of everything including coordination with our insurance carrier and made a stressful situation much less overwhelming.

How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

Very efficient- stayed till the job was done. Very friendly and helpful people.

All 10's on a 10-point scale.  You are getting the highest ratings possible.

I was very impressed with the quick response when I called. There was a crew at my house literally 40 minutes after I hung up the phone.

They came in and got right to work and were gone within a couple hours. I appreciate the timely response and quick work to prevent any further damage.

First, we would like to thank SERVPRO and Fernando's Team.
We were very pleased with the communication and follow through during the entire mitigation process.
Fernando's Team was patient, helpful and accommodating.

We recently had a water damage event and had Travis Vrba and his crew assigned to our home.  I want to let management know how professional and courteous Travis and his entire crew were throughout the time he was in our home.  Having a significant water damage incident puts emotions on edge, and Travis was helpful and understanding throughout the process.  He thoroughly explained what his team would be doing, gave an estimate of the length of the drying process, explained the materials/antifungal/antimicrobial agents being used, and reasons for the structural removal portions they would need to do.  Although this was not a process anyone wants to experience, Travis was understanding and professional throughout.  He asked numerous times if we had any questions and referred us to his cell number if we had questions or issues after he left.

Travis Vrba represented your company with exceptional professionalism and customer service. He exceeded our expectations of how this process would occur.  I hope that you recognize the excellence that Travis exhibits in his work and customer interactions.