I will say of most of the mitigation companies I work with you freaking communicate – how nice.

Back in Dec 2017 my father's house caught fire and was completely ruined. I want to thank SERVPRO for contacting us immediately and making sure the home was not vandalized, that people did not wander through and get hurt leading to liability for our family and documenting all of the contents so that my family as able to obtain the best possible insurance claim reimbursement. Without them, we would have been lost. Thank you so much, Teresa and crew!

Friendly no-bs staff that help people in emergencies.

Bobby one of the leads from SERVPRO was professional and courtesy. Couldn't ask for anything better! I would highly recommend SERVPRO for any job!

We had a water catastrophe and called SERVPRO this morning. They were there in less than a half hour! They got to work and told me they needed to pull up some flooring. I had my two year old granddaughter who wasn't feeling too great and I thought, "How am I going to pack up all of my hutch on such short notice??" But I didn't have to lift a finger! I took the grandbaby to lunch while Monica carefully packed all of my Memaw's dishes. I came back to a tidy stack of neatly labeled boxes! So grateful to the crew for coming to our rescue! Everyone was professional, careful, and kind. 5 stars!
Update:
I finished my SERVPRO experience yesterday. We ended up having to replace quite a bit in our home, which required the removal of almost everything in the house. Yesterday the truck brought back our belongings. As I was unpacking, I was very impressed by the care with which staff had packed things. I was worried about what to do with the enormous amount of boxes and paper, (every box was new and still in great shape except for the labeling) but I found out... SERVPRO re-purposes all of it! The staff was just as friendly and efficient as before. One thing I noticed when they were here at the beginning packing the house up... it was hot weather and I saw a lot of them had various drinks, which is good, you want to stay hydrated. When they left though, there was not one single empty bottle or even a bottle cap to be found on my property! Super professional! So my update is 5 more stars!

Thank you for all of your help!

"I was very impressed!"

(Hotel Manager's comment with regards to the remediation after a fire which affected several rooms.)

Thanks for getting your crew out with a load of my things on the 30th. It’s always good to see them – they’re such a great team. Of course, it was nice to get some of my belongings back, too.

I recently had some damaged to my home caused by a small fire and was at a loss on what I needed to do. I decided to call SERVPRO and right away they had a team heading to my home. Their services exceeded my expectations.

I will say of most of the mitigation companies I work with you freaking communicate – how nice.

Back in Dec 2017 my father's house caught fire and was completely ruined. I want to thank SERVPRO for contacting us immediately and making sure the home was not vandalized, that people did not wander through and get hurt leading to liability for our family and documenting all of the contents so that my family as able to obtain the best possible insurance claim reimbursement. Without them, we would have been lost. Thank you so much, Teresa and crew!