Despite planning and preventive maintenance, things occur out of your control. In the past year we experience three separate/unrelated events which required immediate mitigation. On all three events Tim and his team at SERVPRO saved our bacon, making the experiences far less stressful for my staff and our Residents. During our most recent event Tim answered his phone and was out to our building, along with his assistant, within an hour to begin assessing our situation. Within 2 hours Tim had a mitigation crew working on clean-up. Given the nature and extent of the event we were realistic that it could take into the following afternoon to get the place back to operating condition. However, Tim's crew was somehow able to get the place back up and ready before the end of the business day. They were incredibly thorough. In addition, his crew was exceptionally friendly and great to work with throughout their time onsite. When the invoice arrived I felt the price was very fair---especially considering the quality of work and response time. Two of the events involved insurance claims, which Tim and his team at SERVPRO managed directly, saving us time and stress. If you're a business owner, or any kind of property owner, I strongly recommend reaching out to this SERVPRO office and setting things up in advance, just to be safe. You will be glad you did. I cannot recommend these folks enough.

"...SERVPRO optimizes the State Farm brand and Mission statement. We have never heard a customer complaint in the eight plus years we have been working with them. It would be a tremendous asset to have this company as a part of the PSP team."

"... I want to offer my sincere gratitude for your support of YWCA Clark County’s annual Holiday shop. This year we were able to serve 120 adults and 281 children and bring cheer to families across our community. We could not have done this without you! Every minute of Holiday shop this year truly felt filled with joy and I so appreciate you making it so. Thank you and have a very happy New Year!" Nicole Director of Volunteer Services-YWCA

I just want to let you know how amazing Cody and his brother are. These young men are extremely hard-working, very professional and friendly. Great assets to your company!!! They are gems!

Email conversation with Megan:

In need of cleaning products and carpet cleaning services asap. Daughter is now crawling and the staining on her knees has me very upset. SERVPRO does the best job in carpet cleaning. The cleaning agents you have used on my clients water/fire damages has been amazing. Hoping to use some of the same products. 

After the fact: Thank You Thank You Thank You! The SERVPRO cleaning agents were just as good as I knew they would be. Carpet is CLEAN! I will refer you guys to everyone. 

SERVPRO was awesome; they came to my house on a Saturday immediately. I was impressed I'm looking forward to the repairs soon hopefully!  The owner spoke to me in layman terms while obviously knowing the complications and you guys worked well with everyone involved including the insurance agent making a stressful process less stressful.

"It is refreshing and rewarding to work with great community partners like you, who fuel our efforts to ensure the parks, trails, and recreation programs throughout Clark County are thriving. This tournament has been our largest fundraising event and continues to provide a bulk of the funding for our Community Grants Program. Thank you for helping us make a real difference. We look forward to continuing our partnership and working together to build on our important community assets."

"...Congratulations on being recognized as; "The Best of the Best" in Disaster Restoration of Clark County. Keep up the good work."

"We are thrilled with Desiree Corona & Erika Wright. We had a really bad medical emergency in our bathroom and it was bad... I will leave it at that. We did not have the stomach or guts to clean up the room so they came to our rescue. They were professional and spot on with their work. Thank you to Desiree and Erika and the rest of the SERVPRO team!" 

Despite planning and preventive maintenance, things occur out of your control. In the past year we experience three separate/unrelated events which required immediate mitigation. On all three events Tim and his team at SERVPRO saved our bacon, making the experiences far less stressful for my staff and our Residents. During our most recent event Tim answered his phone and was out to our building, along with his assistant, within an hour to begin assessing our situation. Within 2 hours Tim had a mitigation crew working on clean-up. Given the nature and extent of the event we were realistic that it could take into the following afternoon to get the place back to operating condition. However, Tim's crew was somehow able to get the place back up and ready before the end of the business day. They were incredibly thorough. In addition, his crew was exceptionally friendly and great to work with throughout their time onsite. When the invoice arrived I felt the price was very fair---especially considering the quality of work and response time. Two of the events involved insurance claims, which Tim and his team at SERVPRO managed directly, saving us time and stress. If you're a business owner, or any kind of property owner, I strongly recommend reaching out to this SERVPRO office and setting things up in advance, just to be safe. You will be glad you did. I cannot recommend these folks enough.

"...SERVPRO optimizes the State Farm brand and Mission statement. We have never heard a customer complaint in the eight plus years we have been working with them. It would be a tremendous asset to have this company as a part of the PSP team."