Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Roanoke County
SERVPRO Team
SERVPRO Team
Kevin Lancaster
Kevin Lancaster is Vice President of Operations and General Manager. Kevin joined SERVPRO of Roanoke County in 2007 and now has 30 years of experience in the Fire & Water Restoration business. Kevin specializes in Meth Lab clean up, Hoarding jobs and Trauma/biohazard cleanup. Kevin is certified with the Institute of Inspection Cleaning & Restoration Certification and is a Master Fire & Smoke Restorer, Master Water Restorer and Master Textile Cleaner.
He is also certified in Carpet cleaning, Upholstery & Fabric Cleaning, Water Damage Restoration, Color Repair, CPT Repair & Reinstallation, Stone, Masonry & Ceramic Tile Cleaning, Applied Structural Drying, Health and Safety, Biohazard cleanup, Fire and Smoke Restoration, Commercial Drying Specialist & Applied Microbial Remediation. He is also an IOT Licensed Mold Remediation Technician.
Julie Wilburn
Julie is our Office Manager here at SERVPRO of Roanoke. She is in charge of all office operations and she is the storm team coordinator in the event that disaster strikes our area. Julie previously worked in the insurance industry and is IICRC Water, Fire & Smoke Restoration, Odor Control certified, as well as ECTP certified in crew, water, and fire! Julie is the first one in the office and usually the last one to leave…Needless to say, she has been a great asset to SERVPRO.
Kayla Henson
Kayla Henson is Co-Owner here at SERVPRO of Roanoke. She first started with our team in 2010 routing for our marketing team while she attended college. After graduating from Radford in 2014, Kayla came on as our HR Manager, and then later added Marketing Manager to that title and most recently Co-Owner. She is our go-to lady around the office, and she is always willing to lend a helping hand!
Teresa Dooley
Teresa is the first face you will see when entering SERVPRO of Roanoke, and she is an integral part of our Office team. She is our amazing receptionist who came to us in 2016. She is invaluable in her ability to communicate and help schedule appointments with our customers, as well as coordinating jobs for our teams.
Tami Kimberlin
Tami started with us back in 2015, and she is one of our Job File Coordinator here at SERVPRO of Roanoke. Tami is ECTP crew, water, fire, and carpet & upholstery certified, as well as ICRC water certified, making her a true asset to our office team. Tami helps with coordinating current and upcoming jobs, as well as communicates with our customers on a daily basis!
Julie Vest
Meet Julie! After moving in from doing field work with us here at SERVPRO of Roanoke. She has been a Job File Coordinator with us since March 2018, and she is certified in ECTP for both crew and water. Julie works with coordinating incoming and ongoing jobs in the office, and she also is one of the friendly ladies you may speak with when you call into our office!
Talethia Nance
Talethia Nance is our Warehouse Supervisor. You can find "T" out in the warehouse managing the cleaning department that takes care of all soft contents, furniture, laundry and collectibles. Talethia oversee's the inventory and cleaning of incoming contents as well as insuring all items are cleaned to our standards of excellence. She then oversee's the repacking of items cleaned and keeps them until they can be put back into a client's home, "Like it never even happened."
Clark Goodman
Clark Goodman is a Business Development Coordinator for SERVPRO of Roanoke. Clark has completed the ECTP courses and is IICRC water certified. Clark lives in Roanoke with his family and works the Roanoke and Franklin Co. area's. Clark was named the 2016 Ambassador of the year by the Salem-Roanoke Co. Chamber of Commerce. Clark is also a member of the Roanoke Kiwanis Club, Senior Networking Group and the Virginia Apartment Management Group.
Quinn Mongan II
Meet our Co Owner Quinn Mongan II. Quinn is a second generation owner and has been pivotal in its continued success. He has helped to manager our Reconstruction Team and most recently our Fire Production Team.
Cameka Manns
Cameka Manns is a Roanoke native who has joined our accounting team. Always a smiling face and very organized. We are thankful to have her on board and look forward to watching her career growth.
Matt Collins
Matt Collins is our Senior Restoration Supervisor. He has several years of experience and has the following certifications: Water Damager Restoration-WTR, Fire & Smoke Restoration, and Odor Control. He is IICRC Certified and has continuing education credits in Cleaning and Restoration.
Alesha LaPrade
Meet Alesha. Alesha is a Restoration Supervisor for SERVPRO of Roanoke.
Daniel Walenski
Daniel Walenski is a Restoration Technician for SERVPRO of Roanoke.
Robert Yates
Robert Yates is a Crew Chief for SERVPRO of Roanoke.
Nastasha Ramirez
Nastasha is a Content Technician for SERVPRO of Roanoke.
David Duffy
David Duffy is the Reconstruction Manager for SERVPRO of Roanoke. David has been a member our our team for over 20 years.
Shawn Lancaster
Meet Shawn Lancaster. Shawn is the Contents Supervisor for SERVPRO of Roanoke.
Dakota Jones
Meet Dakota Jones ! Dakota is a Restoration Supervisor for SERVPRO of Roanoke.
Maria Rivera
Meet Maria Rivera. Maria is a Restoration Technician at SERVPRO of Roanoke.
Brenda Eanes
Meet Brenda Eanes. Brenda is a Business Development Coordinator on our Marketing team.
What our
customers are saying
They did an absolutely wonderful job… Amanda was very professional and very sweet! I would recommend her as a great employee and a great reference to clean My friends and families carpet!
SERVPRO is a huge supporter of the public safety community. Quinn Mongan and John Tutle are always seeking ways to advocate for professionals in law enforcement. While John is an our local SERVPRO business development manager, it is Quinn Mongan who makes it happen. Quinn is the owner of the company and is a strong advocate for kids and public safety. Quinn has supported the public safety/law enforcement community with scholarships for over four years.
Sharon Scott
Montgomery County Chamber of Commerce
SERVPRO of Roanoke to the rescue. Within an hour of my frantic call, they arrived and set up this equipment. Cindy, Shawn and Mylee are very knowledgeable and kind.
After a disaster on our lake front level, SERVPRO did a fantastic job of cleaning up. They were fast and efficient. Once I had the repairs and renovations done, I still had work to finish when my furniture was returned. Robbie of SERVPRO sent Dakota and Cindy to help me finish the job. Those girls are awesome! It was truly a pleasure working with them.
Thank you for the work you and your team did cleaning the MACDC building. It has new life!
Great ,fast, really professional and they left the place cleaner than before.Great experience
Carolyn Gearhart went above and beyond in working with us to set up services in a time frame that we could work with. She sent representatives that were well trained and knowledgeable and the service teams were not only thorough but considerate and courteous. Carolyn and her team are and were outstanding representatives of your company and should be recognized as true assets for the services and customer relations they provided.
Thank you so much for the wonderful job Matt did on my carpet & sofa & love seat! Everything looks brand new and my whole house smells brand new. Matt is a true professional and told me everything he would be doing. You guys at SERVPRO are the BEST! Thanks again!
My dad's vest was damaged in an accident resulting in his death. The vest was passed down to him from my grandfather. The vest was returned to me in better shape than before the accident, with no stains!
They did an absolutely wonderful job… Amanda was very professional and very sweet! I would recommend her as a great employee and a great reference to clean My friends and families carpet!
SERVPRO is a huge supporter of the public safety community. Quinn Mongan and John Tutle are always seeking ways to advocate for professionals in law enforcement. While John is an our local SERVPRO business development manager, it is Quinn Mongan who makes it happen. Quinn is the owner of the company and is a strong advocate for kids and public safety. Quinn has supported the public safety/law enforcement community with scholarships for over four years.
Sharon Scott
Montgomery County Chamber of Commerce
SERVPRO of Roanoke to the rescue. Within an hour of my frantic call, they arrived and set up this equipment. Cindy, Shawn and Mylee are very knowledgeable and kind.
After a disaster on our lake front level, SERVPRO did a fantastic job of cleaning up. They were fast and efficient. Once I had the repairs and renovations done, I still had work to finish when my furniture was returned. Robbie of SERVPRO sent Dakota and Cindy to help me finish the job. Those girls are awesome! It was truly a pleasure working with them.
Thank you for the work you and your team did cleaning the MACDC building. It has new life!
Great ,fast, really professional and they left the place cleaner than before.Great experience
Carolyn Gearhart went above and beyond in working with us to set up services in a time frame that we could work with. She sent representatives that were well trained and knowledgeable and the service teams were not only thorough but considerate and courteous. Carolyn and her team are and were outstanding representatives of your company and should be recognized as true assets for the services and customer relations they provided.
Thank you so much for the wonderful job Matt did on my carpet & sofa & love seat! Everything looks brand new and my whole house smells brand new. Matt is a true professional and told me everything he would be doing. You guys at SERVPRO are the BEST! Thanks again!
My dad's vest was damaged in an accident resulting in his death. The vest was passed down to him from my grandfather. The vest was returned to me in better shape than before the accident, with no stains!
About Us
SERVPRO of Roanoke understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of Roanoke specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Roanoke can also mitigate mold and mildew from your home or business. We also provide trauma and crime scene cleanup services. SERVPRO of Roanoke is a NADCA certified firm providing both residential and commercial ductwork and dryer vent cleaning.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Roanoke County.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
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