Roanoke County Cleanup and Restoration

I would definitely recommend! Everyone I worked with was prompt & attentive to my needs in a special circumstance, with a tight time frame.

Firstly, this review is going to sound like it was planted here by a bot or SERVPRO employee or some such thing. It is not. My wife and I moved here to Salem, VA in October from Burbank (Los Angeles), CA. Our sewer main exploded into our basement from its bathroom last Monday, the 27th of March.  Thank God for insurance, and thank God for SERVPRO. I have to tell you, I have never seen an outfit more organized, more courteous, more helpful, more knowledgeable nor more outright friendly as these people from Roanoke SERVPRO. I just know I'm going to forget someone, but here they are, Melina, Scott, Dakota, Sean, Mitzi, Justin, and Cindy - and managers Morgan and Robbie and even the Vice President, Kevin Lancaster stopped by. This was manpower, ladies and gentlemen, and the force and wherewithal with which they attacked this sewage-y mess in our basement was astonishing. The day after the overflow they were here, and that night the entire basement carpet, tile flooring in the bathroom and on the stairwell stoop were completely torn out and the floor disinfected. The baseboards were all removed; the walls were all opened up to the studs up to 18 up from the floor and everything inside disinfected so that their blowers could dry what was inside and clean air could flow in and out of the area. They were here Tuesday through today, Monday, one week, and both days on the weekend included. They would call ahead and ask if was okay for them to come over and totally accommodated our schedule and our wishes. This company provides phenomenal service and organization, have no doubt about that - we do not take those qualities lightly. When you don't know anybody in or around a place you just moved into, you cannot make enough new friends. I consider all the good, kind folks down at the Roanoke SERVPRO to be our friends from now on. They certainly are our heroes

While I’m the first to complain if things are not going as expected or needed I also like to pass along praise as well… Tony, Robbie and Shane are excellent folks to work with. They all have great communication skills and a vast knowledge of what to do to get the job done right with the first try. They are truly an asset to your company and we are fortunate to have their expertise during our times of need. Thanks for making it like it never happen.

Jay Smeltzer did a great job coordinating our renovation even though our awful insurance made it difficult for months on end.

Their guys were all friendly, professional, and showed up in a timely manner.

SERVPRO did an excellent job during the mold removal process of safely tenting off the room so our toddler would be safe in the home.

Thanks guys!

The ladies who were in my home did an amazing job. I am completely impressed by the work that they did and their professionalism.

Had an amazing experience with this team in 2016! They came immediately and remedied the problem quickly!!!

I would definitely recommend! Everyone I worked with was prompt & attentive to my needs in a special circumstance, with a tight time frame.

Firstly, this review is going to sound like it was planted here by a bot or SERVPRO employee or some such thing. It is not. My wife and I moved here to Salem, VA in October from Burbank (Los Angeles), CA. Our sewer main exploded into our basement from its bathroom last Monday, the 27th of March.  Thank God for insurance, and thank God for SERVPRO. I have to tell you, I have never seen an outfit more organized, more courteous, more helpful, more knowledgeable nor more outright friendly as these people from Roanoke SERVPRO. I just know I'm going to forget someone, but here they are, Melina, Scott, Dakota, Sean, Mitzi, Justin, and Cindy - and managers Morgan and Robbie and even the Vice President, Kevin Lancaster stopped by. This was manpower, ladies and gentlemen, and the force and wherewithal with which they attacked this sewage-y mess in our basement was astonishing. The day after the overflow they were here, and that night the entire basement carpet, tile flooring in the bathroom and on the stairwell stoop were completely torn out and the floor disinfected. The baseboards were all removed; the walls were all opened up to the studs up to 18 up from the floor and everything inside disinfected so that their blowers could dry what was inside and clean air could flow in and out of the area. They were here Tuesday through today, Monday, one week, and both days on the weekend included. They would call ahead and ask if was okay for them to come over and totally accommodated our schedule and our wishes. This company provides phenomenal service and organization, have no doubt about that - we do not take those qualities lightly. When you don't know anybody in or around a place you just moved into, you cannot make enough new friends. I consider all the good, kind folks down at the Roanoke SERVPRO to be our friends from now on. They certainly are our heroes

While I’m the first to complain if things are not going as expected or needed I also like to pass along praise as well… Tony, Robbie and Shane are excellent folks to work with. They all have great communication skills and a vast knowledge of what to do to get the job done right with the first try. They are truly an asset to your company and we are fortunate to have their expertise during our times of need. Thanks for making it like it never happen.

Jay Smeltzer did a great job coordinating our renovation even though our awful insurance made it difficult for months on end.

Their guys were all friendly, professional, and showed up in a timely manner.

SERVPRO did an excellent job during the mold removal process of safely tenting off the room so our toddler would be safe in the home.

Thanks guys!

The ladies who were in my home did an amazing job. I am completely impressed by the work that they did and their professionalism.