George Mason Cleanup and Restoration

We had a basement pipe flood with kitchen waste and it went EVERYWHERE.  Gray water was under flooring, in two different rooms, and just nasty.  I called them as soon as the plumber was done fixing the pipe, and they arrived two hours later, right when they said they would.  Within just a couple hours, they had cleaned everything, pulled up the tile that needed to be removed, and salvaged the walls (only needed to remove the trim at the bottom).  When they were finished, the rooms looked better than before the flood.  

The guy in charge was super nice to deal with..  They also did a great job going through the basement window with as much as they could, and not dragging equipment through my house.

I was very pleased with their services, and we would definitely use them in the future.

The representatives of SERVPRO that I dealt with were absolutely awesome.  Your office representative kept me informed from the start, in minute detail.  She was very responsive to my questions about the service choices I had (pod or your storage facility).   Your estimator was very knowledgeable.  The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred.  And because you sent the same team back out after my floors were repaired, they knew were everything went.   All in all working with SERVPRO has been a great experience.-Mark in Alexandria

SERVPRO did a complete and thorough job of getting all the water out of our house after a pipe leak. We would definitely hire them again if needed.

The estimator came on time and explained his findings and what needed to be done. He was very informative about mold and my situation. I had had 3 other mold remediation estimates and Michael was the most knowledgeable by far. He was also responsive to any concerns I had. Mold remediation: Dion and Sam showed up on time. They were both cordial and explained what they were going to do. I asked a lot of clarification questions which can get annoying yet they addressed each question patiently.

I had serious smoke damage in my living room, dining room, kitchen, lower family room abs upstairs bathroom and bedroom. Hallways and entrance. SERVPRO came and cleaned out the vents and ducts. The cleaning crew came a few days later and did a wonderful job of cleaning the ceilings, walls, cupboards, floors. They even took my dishes out of my china cabinet and washed and replaced them as well as all if my dishes in each of my kitchen cupboards. And when they left my hardwood floors were sparkling shiny!!

Thanks for a job well done!

Appreciated the quickness, professionalism and the kindness extended towards, my family while they took care of my issues.

We had a basement pipe flood with kitchen waste and it went EVERYWHERE.  Gray water was under flooring, in two different rooms, and just nasty.  I called them as soon as the plumber was done fixing the pipe, and they arrived two hours later, right when they said they would.  Within just a couple hours, they had cleaned everything, pulled up the tile that needed to be removed, and salvaged the walls (only needed to remove the trim at the bottom).  When they were finished, the rooms looked better than before the flood.  

The guy in charge was super nice to deal with..  They also did a great job going through the basement window with as much as they could, and not dragging equipment through my house.

I was very pleased with their services, and we would definitely use them in the future.

The representatives of SERVPRO that I dealt with were absolutely awesome.  Your office representative kept me informed from the start, in minute detail.  She was very responsive to my questions about the service choices I had (pod or your storage facility).   Your estimator was very knowledgeable.  The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred.  And because you sent the same team back out after my floors were repaired, they knew were everything went.   All in all working with SERVPRO has been a great experience.-Mark in Alexandria

SERVPRO did a complete and thorough job of getting all the water out of our house after a pipe leak. We would definitely hire them again if needed.

The estimator came on time and explained his findings and what needed to be done. He was very informative about mold and my situation. I had had 3 other mold remediation estimates and Michael was the most knowledgeable by far. He was also responsive to any concerns I had. Mold remediation: Dion and Sam showed up on time. They were both cordial and explained what they were going to do. I asked a lot of clarification questions which can get annoying yet they addressed each question patiently.

I had serious smoke damage in my living room, dining room, kitchen, lower family room abs upstairs bathroom and bedroom. Hallways and entrance. SERVPRO came and cleaned out the vents and ducts. The cleaning crew came a few days later and did a wonderful job of cleaning the ceilings, walls, cupboards, floors. They even took my dishes out of my china cabinet and washed and replaced them as well as all if my dishes in each of my kitchen cupboards. And when they left my hardwood floors were sparkling shiny!!

Thanks for a job well done!