Julie Roberts, Co-Owner of SERVPRO®; of Downtown Cincinnati began her SERVPRO career with her husband, Tony, in 2005. Originally from Nicholasville, Kentucky, Julie has both her Bachelor of Marketing and Master of Business Administration from the University of Kentucky. Now residing in Richmond, Kentucky, Julie likes to spend her weekends with her husband and two sons out on the lake. Julie had no clue SERVPRO even existed when her husband brought the opportunity to her, and now she said she can’t imagine doing anything else. While she jokes that in this business “everyday is a surprise” she loves being able to help people in their time of need, and work with her employees to create a place of employment that is not only fun, but also helps contribute to the community in which they are placed.

Anthony Roberts, Co- Owner of SERVPRO of SERVPRO of Downtown Cincinnati got his start with SERVPRO while in college as a Service Marketing Representative. He immediately felt a passion for the industry and talked his Bride-To-Be into moving to London to start their own franchise in 2005. Together with his wife, he enjoys nurturing a culture for compassion towards their customers in their time of need. In his free time, he likes to cheer on the Kentucky Wildcats and spend time at the lake with his wife and two sons. Tony holds several important certifications including IICRC Applied Structural Drying and IICRC Commercial Drying Specialist.

Mike Parsons, Co-Owner of SERVPRO of Downtown Cincinnati got his start with SERVPRO 13 years ago. Mike really enjoys the ability to help people in their time of need through our restoration services. His passion for building relationships and helping his team succeed motivates him every day. Mike holds several important certifications including IICRC – WTR, ASD, and CDS, OSHA HAZWOPER 40, mold remediation, subrogation I and II and numerous SERVPRO corporate certifications. He is also a Kentucky Society of Healthcare Engineers Contractor and a Kentucky Department of Agriculture Applicator. In his free time, Mike enjoys family time with his wife and two children, backroads traveling, and of course, UK football and basketball!

Brian is the General Manager of our Cincinnati SERVPRO®; franchises covering Downtown Cincinnati, Northwest and Northeast Cincinnati, Cincinnati East, and Clermont County. Over 30 years of experience in contract management and operations experience in Facility Maintenance, Custodial, and Grounds/Landscaping services in Healthcare, Higher Education, and Business environments. He has comprehensive experience in developing programs that foster a culture for delivering quality service, safety awareness, and operational efficiencies: recognizing the value of several mentors in Brian’s career development. Brian has a passion and desire to share that same experience in the development of his team in coaching and teaching individuals into leadership roles.

Josh has over 20 years of industry experience, starting with SERVPRO®; on the truck and working his way up to Production Manager.

He has been a part of large losses and traveled for many storm events. Josh’s favorite part about his job is helping people during their difficult times. In his spare time, Josh likes to spend time with his wife and two children.

Bill has over 30 years’ of experience in the building and remodeling trades with business ownership specializing in high-end remodeling, attention to detail, and customer service. He has certificates in home inspection and Commercial/ Residential mold inspection and is a national licensed soccer coach. Fun facts: Bill is a certified open water diver, and his favorite movie is water boy.

Brett oversees post-mitigation and reconstruction processes for SERVPRO Team Roberts.

As Construction Project Coordinator, Noel handles workflow processes for post-mitigation jobs and reconstruction projects. He enjoys watching baseball and Seinfeld reruns.

Paige Tussey is the Office Manager of all locations within SERVPRO Team Roberts in KY, OH, and IN. Paige began her career here six years ago. She is originally from Prestonsburg, KY but now resides in Berea with her daughter. Paige has a Bachelor's in Marketing from Eastern Kentucky University. Paige says, "My favorite part about my job is getting to know the team, learning all the amazing things SERVPRO®; does for customers, and hearing wonderful results afterward." Paige is widely known for her employee development, team building, and maintaining a positive culture. She is a part of several SERVPRO committees and is a SERVPRO Headquarters MVP nominee. In her free time, she enjoys playing the piano, spending time with her daughter, and watching the CATS play!

Heidi Drury is the Controller for all locations within SERVPRO®; Team Roberts across KY, OH, and IN, with nearly 30 years of accounting experience. Her first job at the age of 8 was entering accounts payable and receivables on ledger cards at a wholesale saltwater fish company when she would visit her sister for the weekend. That led to her love of accounting and numbers. Before joining SERVPRO, she spent twelve years as a controller for a local subcontractor in Gallatin, TN. What started as a part-time, temporary job became a full-time job. She's excited to take those skills and knowledge to help both our team and customers' lives go smoother.

Kelsey Goode is the Regional Business Development Manager for all territories within SERVPRO Team Roberts, across KY, OH, and IN. A graduate of Eastern Kentucky University, she started as our Marketing Coordinator and worked her way up in the Sales division during her past eight years here. Her favorite part of her job is "working within her community to help make people's lives a little easier when disaster strikes." She has the following IICRC certifications: Water Technician Restoration (WRT), Applied Microbial Remediation (AMRT), and Trauma and Crime Scene Cleanup (TCST) certified. In 2021, she won the MVP award at SERVPRO headquarters. Kelsey was born and raised in Richmond, KY. She enjoys reading and going on walks with her husband and their dogs! You can find her volunteering with Bluegrass Bully Rescue in her free time, and saving all the dogs.

Tim McWaters is SERVPRO of Downtown Cincinnati's Commercial Business Development Representative. Tim comes from a business of sales background and started his career in medical device sales, working with surgeons on medical equipment. He values hard work, determination, and how you work when no one is watching. His favorite quote is "Don't put off tomorrow, what you can do today!" When he's not working hard at our offices; he loves talk radio and Bill O'Reilly. He enjoys gardening and boating and playing with his dog Bo!

Our team's newest recruit has a background in selling maintenance contracts and commercial floor cleaning. Brian values teamwork, communication, and "going the extra mile" when taking care of customers. He enjoys family time, working in the yard, and going to sporting events and festivals. We're happy to have Brian Kenny join SERVPRO Team Roberts as Marketing Representative where he will establish and maintain client relationships to those in related industries.

Katie started her SERVPRO®; journey over 3 years ago with our Cincinnati, OH office and recently expanded her position to all locations under our ownership umbrella in OH, KY, and IN. She helps our Business Development team succeed with digital and relational marketing efforts as well as helping out internally by creating various forms of brand collateral. When she's not creating content, Katie's helping with data management in the systems we use or is scoping the next networking opportunity. Out of the office, Katie enjoys spending time with her high school sweetheart and their 3 fur babies. Her innovative and creative mind bring value to our growing communities, digital platforms, and our regional teams.

As part of the SERVPRO®; STORM Response and Large Loss Recovery team, we help areas recover during widespread storm events, like the recent Hurricanes Helene and Milton. Dalton has a background in Safety and Crew Management, so it was an easy choice to have him lead this team. A graduate of Eastern Kentucky University’s Bachelor of Occupational Safety Program, he also received a Minor in Fire & Safety Engineering Technology. Dalton enjoys playing golf with friends in his free time!