Islandia Cleanup and Restoration

This past August I had called you in the middle of the night because I found my downstairs living room being flooded with water damage and I had no idea where to start. Your team of guys came within a half hour and found my living room two feet under water from a pipe burst in the bathroom that must have been running for hours (I was out for the day). It had spread to the downstairs. 

Your guys removed all of the furniture from the house and quickly and professionally and removed thousands of gallons of water in a matter of a short time.  Then they put machines in to rid the house of moisture to prevent further water damage and mold. The sheet rock on all the walls kept soaking up the water. Tiles and carpeting had all been destroyed. The removal and replacement process was started that next morning which made me feel very comfortable.

That night at 2:30 in the morning you told me that I had nothing to worry about- you looked at the panic in my face and then looked me in the eyes and said “don’t worry, we are going to fix this like you’d never knew it happened!” It was absolutely true. 

Thank you so much again! I would highly recommend anyone who is stuck with an emergency situation as I was-do not hesitate to call SERVPRO from Ronkonkoma!

We are writing you to express our sincere appreciation for the prompt, courteous and professional service we received from the time of your initial arrival (midnight of our damage incident!) through the entire process. We called and you and Paul arrived within the hour and immediately began to assess the damage we had just incurred. You explained the process we were about to begin in great detail, immediately laying to rest all concerns we had about repairs, insurance and getting our lives back in order. Right then and there we were able to read and sign all relevant documents to engage you and your team and you even took the time to help us file with our insurer! Knowing from day 1 what to expect through the entire process (repairs, cleaning, replacement, insurance, etc.) and having you and Paul basically handling the entire process allowed us to get on with our lives in spite of the damage that had just been done to our home. Your team kept in constant contact and remained transparent throughout the entire process; you treated us as if we were your only client. Knowing you are always only a phone call away is reassuring. We truly appreciate you treating us as your number 1 priority! We are very happy with you, Paul and the entire SERVPRO of Ronkonkoma team!

Called at 7:15 at night due to a leak in my basement. Ronny answered the call immediately and was at my house within 20 minutes - way ahead of when he said he would be. He was friendly, knowledgeable and courteous and assessed the situation right away. His crew was there within 45 minutes and ripped down the sheetrock- trying to make as little a mess as possible. They found the problem and then their boss Steve came by at 10 pm to fix/replace the pipe that had a pinhole leak. They were back at 9:30 this morning and have begun the tear out and packing up of the contents so they could do the rebuild as fast as possible AND are dealing with my Insurance company. SUPERIOR SERVICE- top notch!!! If you ever have this type of problem you have to use SERVPRO of Ronkonkoma - Ronny, Steve and the whole team will take care of you.

Absolutely happy with the service provided by SERVPRO of Ronkonkoma.

This week a pipe burst in our home.The worry and anxiety of handling this issue was relieved when my plumber recommended SERVPRO. I couldn’t be happier. Rich and Tyler walked me through the process including being on phone with me as I called my insurance company. They had heaters brought in same night , the following day dehumidifiers and fans to dry up. Today, a team led by Ronny came in and packed everything up carefully in boxes and Saran wrapped all the rest to protect it from damage. ordered a Pod and besides measuring the moisture in all damaged areas, cut away all the wet Sheetrock - multiple rooms and tore up floors where needed especially my entire finished basement. I did not have to do anything . Besides all of that, they- Ronny, John, Steve and Mike did all the cleanup - from carting away garbage to sweeping and mopping as if nothing happened. Was extremely impressed because anytime I have had work done, there has been dust, garbage and cleanup that I needed to do. Thanks and happy we chose your company. I truly appreciate Ronny explaining the next steps and look forward to reconstruction from your company. I am at ease now knowing it will handled in such a professional manner as it has been thus far.

SERVPRO came to my house for flood issue from the oil burner release valve. They came right away and were fast to asses the situation. All the people that worked for the company are amazing, They are kind, respectful, trustworthy and helpful during the situation, They answered all my questions and guided me every step of the way. I highly recommend this company!!!!!!!!!!!!!!!!!

This past August I had called you in the middle of the night because I found my downstairs living room being flooded with water damage and I had no idea where to start. Your team of guys came within a half hour and found my living room two feet under water from a pipe burst in the bathroom that must have been running for hours (I was out for the day). It had spread to the downstairs. 

Your guys removed all of the furniture from the house and quickly and professionally and removed thousands of gallons of water in a matter of a short time.  Then they put machines in to rid the house of moisture to prevent further water damage and mold. The sheet rock on all the walls kept soaking up the water. Tiles and carpeting had all been destroyed. The removal and replacement process was started that next morning which made me feel very comfortable.

That night at 2:30 in the morning you told me that I had nothing to worry about- you looked at the panic in my face and then looked me in the eyes and said “don’t worry, we are going to fix this like you’d never knew it happened!” It was absolutely true. 

Thank you so much again! I would highly recommend anyone who is stuck with an emergency situation as I was-do not hesitate to call SERVPRO from Ronkonkoma!

We are writing you to express our sincere appreciation for the prompt, courteous and professional service we received from the time of your initial arrival (midnight of our damage incident!) through the entire process. We called and you and Paul arrived within the hour and immediately began to assess the damage we had just incurred. You explained the process we were about to begin in great detail, immediately laying to rest all concerns we had about repairs, insurance and getting our lives back in order. Right then and there we were able to read and sign all relevant documents to engage you and your team and you even took the time to help us file with our insurer! Knowing from day 1 what to expect through the entire process (repairs, cleaning, replacement, insurance, etc.) and having you and Paul basically handling the entire process allowed us to get on with our lives in spite of the damage that had just been done to our home. Your team kept in constant contact and remained transparent throughout the entire process; you treated us as if we were your only client. Knowing you are always only a phone call away is reassuring. We truly appreciate you treating us as your number 1 priority! We are very happy with you, Paul and the entire SERVPRO of Ronkonkoma team!

Called at 7:15 at night due to a leak in my basement. Ronny answered the call immediately and was at my house within 20 minutes - way ahead of when he said he would be. He was friendly, knowledgeable and courteous and assessed the situation right away. His crew was there within 45 minutes and ripped down the sheetrock- trying to make as little a mess as possible. They found the problem and then their boss Steve came by at 10 pm to fix/replace the pipe that had a pinhole leak. They were back at 9:30 this morning and have begun the tear out and packing up of the contents so they could do the rebuild as fast as possible AND are dealing with my Insurance company. SUPERIOR SERVICE- top notch!!! If you ever have this type of problem you have to use SERVPRO of Ronkonkoma - Ronny, Steve and the whole team will take care of you.

Absolutely happy with the service provided by SERVPRO of Ronkonkoma.

This week a pipe burst in our home.The worry and anxiety of handling this issue was relieved when my plumber recommended SERVPRO. I couldn’t be happier. Rich and Tyler walked me through the process including being on phone with me as I called my insurance company. They had heaters brought in same night , the following day dehumidifiers and fans to dry up. Today, a team led by Ronny came in and packed everything up carefully in boxes and Saran wrapped all the rest to protect it from damage. ordered a Pod and besides measuring the moisture in all damaged areas, cut away all the wet Sheetrock - multiple rooms and tore up floors where needed especially my entire finished basement. I did not have to do anything . Besides all of that, they- Ronny, John, Steve and Mike did all the cleanup - from carting away garbage to sweeping and mopping as if nothing happened. Was extremely impressed because anytime I have had work done, there has been dust, garbage and cleanup that I needed to do. Thanks and happy we chose your company. I truly appreciate Ronny explaining the next steps and look forward to reconstruction from your company. I am at ease now knowing it will handled in such a professional manner as it has been thus far.