SERVPRO of Henderson / Boulder City

We had a fire in our kitchen, and SERVPRO of Henderson/Boulder City was called out to do the work by my insurance company. I was very pleased that they were able to be on site the very same day. The crew was on time each day and were prepared and were so professional. They truly made the fire and smoke damage "Like it never even happened."

This was a nightmare to begin with having never suffered a water loss before in my home. I had no idea what to do, where to turn, etc. Jason, my Adjuster at the Hartford recommend that I call SERVPRO of Henderson/Boulder City to assist me with my loss. Boy was I ever glad I did. They came out and within 3-4 hours, had my place cleared out, and drying equipment was placed to begin the drying process. Over the course of the job, I was kept well informed and briefed daily on what what going on. Any questions I had were answered in a professional manner. I have never dealt with a company that showed more empathy, compassion and true care during what could be a most devastating ordeal. But SERVPRO, made me at ease and did a outstanding job getting my place back to what it was. I cannot thank their crew in the field, and in the office for making what could have been a horrible experience, into a absolute pleasant one, where I felt respected and secure during the whole restoration process. Thank you!

Patricia Salesky 

This is a letter to Jeff, one of our best technicians.

Jeff,

 It is your personal service and following through with more than what is

expected is what makes your company stands out.

The office staff was always polite and knowledgeable about our job whenever I called. Our job was much more involved than was first thought, but you honored your bid. We appreciate that and plan to used your services in the future.

WOW Incredible service. So fast and so friendly!

I am blown away that SERVPRO of Henderson/Boulder City could work so efficiently, quickly & honestly, and also without supervision on my part. I am 2,000 miles away in another state, and yet completely at ease with SERVPRO's handling of my disaster and their access to my condo. The communication was incredible!

Teresa Rowland, John Jenkins & John MacDonald, all deserve commendations for their absolute caring attitudes towards me during this event. I am so GLAD I called SERVPRO of Henderson/Boulder City, REALLY! 

I really thought all was a loss when my wife called saying we had a fire in the kitchen. We were just beside ourselves until our Farmer's Insurance adjuster handed us SERVPRO of Henderson/Boulder City phone number. Within 15 minutes of hanging up with our Insurance Adjuster, Melisa from your offices called. What a pleasure dealing with her, during a most difficult time. She made it easy and smooth to get the crews out to us, and when they arrived, they were more than prepared to handle any situation. So impressed and will definitely tell all about this company and their excellent service! Thank you for making a stressful situation go smooth and for keeping us updated on everything that you were doing. You guys set the standard for customer service and quality control excellence for sure. 

Just wanted to express my sincerest thanks to John and crew for their level of professionalism. They were on time, clean and answered all my questions regarding SERVPRO cleaning methods. The level of service brought by them made me feel incredibly comfortable with what they were doing in my home. I would highly recommend their services. 

SERVPRO of Henderson/Boulder City is my #1 choice for my clean up and restoration needs. They’re so knowledgeable and honest. The team is hardworking, efficient and ready to help you get back to normal. They offer many services to help minimize any emergency damage loss to make it "Like it never even happened."

We had a fire in our kitchen, and SERVPRO of Henderson/Boulder City was called out to do the work by my insurance company. I was very pleased that they were able to be on site the very same day. The crew was on time each day and were prepared and were so professional. They truly made the fire and smoke damage "Like it never even happened."

This was a nightmare to begin with having never suffered a water loss before in my home. I had no idea what to do, where to turn, etc. Jason, my Adjuster at the Hartford recommend that I call SERVPRO of Henderson/Boulder City to assist me with my loss. Boy was I ever glad I did. They came out and within 3-4 hours, had my place cleared out, and drying equipment was placed to begin the drying process. Over the course of the job, I was kept well informed and briefed daily on what what going on. Any questions I had were answered in a professional manner. I have never dealt with a company that showed more empathy, compassion and true care during what could be a most devastating ordeal. But SERVPRO, made me at ease and did a outstanding job getting my place back to what it was. I cannot thank their crew in the field, and in the office for making what could have been a horrible experience, into a absolute pleasant one, where I felt respected and secure during the whole restoration process. Thank you!

Patricia Salesky