Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of West Forsyth County
James Otterberg
James is our General manager and owns SERVPRO of West Forsyth County that operates here in the Winston Salem, NC area. Providing both residential and commercial locations various water, fire and mold mitigation restoration services. James is IICRC certified in Water Damage Restoration. James is also certified in EPA lead paint renovation.
Terri Smith
Terri our office manager handles the administrative duties of our business. She can also be seen on a job as she is also Water Damage Remediation Certified. Terri has been with SERVPRO of West Forsyth County since May of 2013.
Morgan Dial
Morgan is our Office Assistant. She has been with the company since 2020. she enjoys helping customers through stressful situations. She says she loves working here because our entire team is wonderful and a joy to work with.
Betty Vanhoy
Betty Vanhoy is the Sales and Marketing Manager for SERVPRO of West Forsyth County. Betty joined the SERVPRO team in October of 2014 and transferred to SERVPRO of West Forsyth County in July 2022. She holds the WRT certification from IICRC. Betty loves helping customers and volunteering in the community
William Delgado
William is our Lead Technician. He leads Water Restoration Technicians as they mitigate and restore your home or business using IICRC standards and state of the art equipment. He's been with SERVPRO for 5 years. "It's been a great experience helping people when they need help with their home or business. I love to hear homeowners tell us how grateful they are when we guide them through a disaster in their home. I appreciate our crew and we have the best boss anyone can work for."
DJ Beverly
DJ is our Lead Technician. DJ has been a crew member with SERVPRO of West Forsyth County since of 2016. He enjoys the hands on work and helping customers navigate through the mitigation and restoration process. In his spare time he enjoys playing golf.
Spencer Logan
Spencer is one of SERVPRO of West Forsyth's Technician Assistants. He has been a part of the SERVPRO family since 2022. He enjoys the hands-on work we do at SERVPRO and the companies' work environment.
JC Sorrells
JC is one of our Assistant Technicians. He has been with SERVPRO of West Forsyth County for 2 years. He enjoys working with our crew and he says the best part of being here is our boss. He's simply the best.
What our
customers are saying
We are very satisfied with "Thomas" and his helper - Never thought the paint would be a match - let alone a perfect match - Also work in the basement (insulation) was installed at a rate of excellent 10!
Thanks to Jeff for his excellent communication, it was very comforting to me. I am beyond happy. I was so stressed I almost didn't make it till my home was back in order. Thomas and Anthony did a superb job yesterday. Thomas finished at 4 pm., so I had much of the weekend left. So nice!! You are a wonderful manager!!
Great Job! Thank you!!
The team was professional, courteous and concerned for our well being. Fantastic service!
When I read the google reviews I was ready to choose SERVPRO of West Forsyth County to do our mitigation and we were so impressed with the mitigation team that we wanted the restoration to be done with the same company. We have been thoroughly impressed and we hope this doesn’t happen to us or anyone we know but if it does we will definitely recommend SERVPRO.
I very much appreciate everything that SERVPRO of West Forsyth County has done to help me in my time of need! Rest assured that I will certainly recommend them to everyone I know.
It means a lot to me to know that there are still good people and good companies out there.
When asked on the end of job survey, what recommendations would you have to help SERVPRO of West Forsyth County improve our service the customer stated "None whatsoever 100% satisfied"
I want to thank you and your team for the outstanding work you did at our house. Not only did you take care of our issue, but also you provided great recommendations for additional resources I needed. The work and service were both outstanding and I would recommend SERVPRO of West Forsyth County to anyone.
An excellent crew. Very professional & courteous. We were kept updated throughout the process. The mitigation crew was awesome - Thank you so much.
We are very satisfied with "Thomas" and his helper - Never thought the paint would be a match - let alone a perfect match - Also work in the basement (insulation) was installed at a rate of excellent 10!
Thanks to Jeff for his excellent communication, it was very comforting to me. I am beyond happy. I was so stressed I almost didn't make it till my home was back in order. Thomas and Anthony did a superb job yesterday. Thomas finished at 4 pm., so I had much of the weekend left. So nice!! You are a wonderful manager!!
Great Job! Thank you!!
The team was professional, courteous and concerned for our well being. Fantastic service!
When I read the google reviews I was ready to choose SERVPRO of West Forsyth County to do our mitigation and we were so impressed with the mitigation team that we wanted the restoration to be done with the same company. We have been thoroughly impressed and we hope this doesn’t happen to us or anyone we know but if it does we will definitely recommend SERVPRO.
I very much appreciate everything that SERVPRO of West Forsyth County has done to help me in my time of need! Rest assured that I will certainly recommend them to everyone I know.
It means a lot to me to know that there are still good people and good companies out there.
When asked on the end of job survey, what recommendations would you have to help SERVPRO of West Forsyth County improve our service the customer stated "None whatsoever 100% satisfied"
I want to thank you and your team for the outstanding work you did at our house. Not only did you take care of our issue, but also you provided great recommendations for additional resources I needed. The work and service were both outstanding and I would recommend SERVPRO of West Forsyth County to anyone.
An excellent crew. Very professional & courteous. We were kept updated throughout the process. The mitigation crew was awesome - Thank you so much.
About Us
SERVPRO of West Forsyth County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
SERVPRO of West Forsyth County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of West Forsyth County can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of West Forsyth County.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO makes both natural and manmade disasters "Like it never even happened".
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