Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
Water Damage Cleanup & Repair
- The #1 Choice in Cleanup and Restoration*
- Providing Residential and Commercial Water Damage Restoration Near You
- Advanced Water Inspection, Extraction, and Drying Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of New Hanover
Service Areas
Need Water Removal or Flood Cleanup?
Most water-damage incidents happen when least expected, but with help from our IICRC certified technicians, it is possible to reverse or forestall their effects. SERVPRO of New Hanover relies on advanced moisture detection equipment, the team's combined work experience of over 75 years and a touch of Southern Hospitality to help homeowners in distress. ASD, Applied Structural Drying certification means our customers benefit from industry-leading techniques resulting in a successful conclusion to their water loss.
Every water damage case is unique, so assessment before restoration is part of our effort to ensure every customer is satisfied with our action plan. Other aspects of the services we offer like moisture control, microbial growth prevention, and deodorization are also standard in all incidents. Our teams come to the loss site equipped to extract water and dry the structure as soon as possible, minimizing secondary damage.
We understand how disruptive water loss incidents can be since some of us have suffered property loss too. Being part of the community helps us to create unique solutions to help you deal with the financial and emotional challenges of water-damaging events.
Services We Provide
Residential Water Extraction and Cleanup
Our focus is restoring your affected space to pre-damaged condition. Rest assured, our highly-trained technicians will complete the water removal and cleanup process from beginning to end, helping to ensure it is documented along the way, and dried properly and thoroughly. Our customer-focused professionals will:
- Assess your property's water damage.
- Explain the extent of the water damage and the restoration process so you're able to make an informed decision on how to proceed.
- Use advanced equipment to detect hidden moisture and perform water extraction of any standing water.
- Help ensure your property is clean, dry, and restored to its pre-damaged condition.
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Commercial Water Damage Restoration
When water damage occurs in your commercial property, be it a small business, warehouse, high-rise building, or other industrial space, the destruction can be devastating. Not only is your business damaged, but operations may stop, causing a disruption in production and revenue, as well as inconveniencing or causing possible safety concerns for your customers and employees. No matter the size or source of the commercial job, from floods to broken pipes, our team of professionals is ready to respond to your call.
Industries Serviced:
- Retail - Educational Facilities
- Healthcare - Property Management
- Hospitality - Food Service
SERVPRO of New Hanover is Always Near You for Water Damage Restoration Service
Highly Trained Restoration Specialists
Customer Care
Our professionals care about you and your property and want to help you get your property back to pre-loss condition after you have water damage to your home or business.
#1 in the Cleanup and Restoration Industry*
Easier Insurance Claims Process
We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
What our
customers are saying
I think y'all were top notch!!!
Response came on Christmas Day. What a Godsend. I was out of town and they stayed in constant contact until I returned.
Austin was our foreman. He is the best representative for your company! I cannot say enough about his directions to your crew or the way he put our mind at ease. He went over and above to answer my questions and explain what's happening next.
Repair team was awesome. Tommy kept us informed! Overall, great job!
Zak and Alonzo had their ‘A Game’ taking care of our water damage. They are great communicators. We continue to tell our insurance adjuster how professionally your team handled everything. You beat my expectations. Congratulations.
Tommy Snead was excellent. Always prompt. Great communication every step of the way.
The crew worked very fast and were friendly.
Professional and courteous staff who seemed knowledgeable and answered all our questions. Efficient and made sure that our home was dry after water damage, even though we had to have the fans a day longer than anticipated. Would highly recommend this company in our area without reservation!
We are very pleased with how SERVPRO came quickly to our house and got rid of the water. It took a few days to dry out everything, but there was a lot of water. You will be recommended by me to my friends. Thank you.
I think y'all were top notch!!!
Response came on Christmas Day. What a Godsend. I was out of town and they stayed in constant contact until I returned.
Austin was our foreman. He is the best representative for your company! I cannot say enough about his directions to your crew or the way he put our mind at ease. He went over and above to answer my questions and explain what's happening next.
Repair team was awesome. Tommy kept us informed! Overall, great job!
Zak and Alonzo had their ‘A Game’ taking care of our water damage. They are great communicators. We continue to tell our insurance adjuster how professionally your team handled everything. You beat my expectations. Congratulations.
Tommy Snead was excellent. Always prompt. Great communication every step of the way.
The crew worked very fast and were friendly.
Professional and courteous staff who seemed knowledgeable and answered all our questions. Efficient and made sure that our home was dry after water damage, even though we had to have the fans a day longer than anticipated. Would highly recommend this company in our area without reservation!
We are very pleased with how SERVPRO came quickly to our house and got rid of the water. It took a few days to dry out everything, but there was a lot of water. You will be recommended by me to my friends. Thank you.
About Us
At SERVPRO of New Hanover, we understand the disruptions, worry, and questions that follows a fire or water damage incident. Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing. Our goal is to care for customers and their properties, while providing the necessary resources, superior customer service, and a network of professionals to fix the damage "Like it never even happened."
Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in New Hanover both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses in New Hanover. We also work with The American Red Cross, Nourish NC and Wilmington Chamber foundation among others.
Full Service
At SERVPRO of New Hanover, we understand emergencies require immediate action that is why we pledge to return the customers call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.
Why SERVPRO?
We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold and other related damages providing a one-stop shop for our clients when emergencies come calling.
