Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction.

Production Manager- Amy is from North Carolina. She has been in the restoration industry for 2 years and is WRT and ASD certified. She enjoys art, fishing, and going to the beach in her spare time.

Restoration Manager - He has over 18 years of experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

Project Manager - Zak has over 15 years of experience in the construction industry and has been with us since 2020. Zak strives to get his customer's homes back to preloss condition as quickly as possible.

Contents/Cleaning Manager - She is IICRC Water, and Fire & Smoke Damage Restoration (SRT) certified. Adraine possesses the knowledge-based ECTP background, has been a team player since 2013, and works well with her crews.

Crew Chief - He is IICRC Water certified and leaves the job site clean and dry. Kevin has also completed our Employee Certification Training Program, ECTP. He has been a SERVPRO team member since 2016.

Crew Chief- Tim has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Tim has been with SERVPRO since 2020.

Crew Chief- Zach's strong drive and attention to detail makes him a valued team member. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Zach has been with SERVPRO since 2020.

Assistant Production Manager- Johnathan recently moved to NC from PA. Johnathan has been in the restoration industry for a little over 3 years. He enjoys the outdoors, surfing, skateboarding, and fishing in his spare time.

Technician- Sam is an NC native; currently living in Wilmington. Sam is fairly new to the restoration industry but loves helping people. He enjoys fishing in his spare time and likes to cook. We are excited to have him on our SERVPRO team.

Office Manager - She has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.

HR Manager- Kellie has many years of bookkeeping and administrative experience and enjoys keeping all the "behind the scenes" organized and balanced. Kellie has been with SERVPRO since 2017 and is a native to NC. In her spare time, she enjoys spending time with her kids and all of her critters, going to the beach, and helping others.

Job File Coordinator- Kelly Lake has been a part of the team since January of 2019 and has 6 years of SERVPRO experience. Her duties are being the liaison between mitigation and repairs and being the in-office point of contact for our customers throughout the Repair portion of the job. Kelly's favorite part of her job is helping the clients through the process."

Job File Coordinator- Sabrina is originally from Hamlet, NC and now residing in Wilmington. A quick worker who is great with customers, we are lucky to have Sabrina on our team. In her spare time, she enjoys baking, crochet, and sewing.

Sales and Marketing Manager - He is a North Carolina native and has been a key figure in our sales force since 2014. Wesley shines at superior customer service, and he excels in working with insurance claims and reaching out to community organizations to broaden our footprint. Call Wesley for any water, fire, or mold issues you may encounter.

Sales and Marketing Representative & Estimator. He applies his IICRC water certification in his contacts with the public. Trey has been with SERVPRO from January of 2017. He has great customer service skills. Trey also is an estimator who greatly aids in preparing costs and documentations. We are glad to have him onboard.

Marketing Representative- Preston is from Lancaster, SC; currently living in Leland. Preston has been in the roofing industry for 5 years and is eager to expand his knowledge in the restoration industry. He enjoys playing golf, fishing & traveling in his spare time.

Technician- Kevin is from Texas; currently living in Wilmington. Kevin is fairly new to the restoration industry but has lots of experience in repairs and maintenance in different industries. He enjoys skateboarding, hiking, fishing, & traveling in his free time. We are excited to have him on our SERVPRO team.

Accounts Receivable- Sarai is from Harkers Island, NC; currently living in Wilmington, NC. She enjoys tennis, baking, and hiking in her free time. Sarai is new to the restoration industry but has years of accounting experience.

Technician- Summer is originally from Salisbury, NC; currently living in Hallsboro. Summer has been in the restoration industry for over 6 years. She enjoys spending time with family and relaxing during her free time.

Technician- Morgan is from Hammondsport, NY; currently living in Wilmington. Morgan has about a year of experience in the restoration industry. She enjoys going to the beach, fitness, and spending time with her child in her free time.

Project Manager- Eric is from Warren, PA; currently living in Leland. Eric has been in the construction industry for 15 years. He enjoys woodworking, hiking, and playing sports with his boys in his free time.

Content Technician - She likes arts, animals, reading and spending time with her family in her free time. Brittany is new to the restoration industry and excited to learn and grow with SERVPRO.

Estimator - Ricky is a NC Native. He likes golfing and woodworking in his free time. Ricky has been an adjuster for the past 2 years.

Technician- German is originally from Puerto Rico; currently living in Wilmington. German is new to the restoration industry and eager to learn all about it. He enjoys mudding, racing 4-wheelers, and fishing in his free time.

Contents Technician - Treavor is originally from Fayetteville. He likes playing basketball, video games and spending time with his daughter during his free time. Treavor has been working in the moving industry for a year now. We are excited to have him on our SERVPRO team!

Technician - Zackery moved to the area from Wisconsin. He likes biking, hiking and gaming during his free time. Zackery is new to the restoration industry and eager to get started helping people.

Job File Coordinator - Elena likes movies, cleaning, and spending time with family and her dog when she can. She has been working in customer service for many years and is excited to start her Journey with SERVPRO!

Receptionist/Office Admin - Meghan likes hiking, football, sewing and reading during her free time. She has been working as an admin in the construction industry for the past 4 years. We are excited to have her on the team.

Sales and Marketing Representative in-training.

Accounts Receivable - Jennifer recently moved to the area from New Jersey. NJ. She likes riding bicycles, watching football and going to the beach during her free time. Jennifer has been working in various admin roles over the last 10 years.