Water Damage
Fire Damage
Mold
Storm/Disaster
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Iredell County
Adam Crump
Restoration Supervisor
Adam joined our team in 2023. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Alan West
Production Manager
Alan joined our team in 2023.
Alex McFalls
Restoration Supervisor
Alex joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Amanda Icenhour
Contents Manager
Amanda joined our team in 2023. As a Contents Manager, she works closely with her team to manage everyday schedules, the customers' experience and satisfaction is met after they have a disaster. She plays an essential role in making it "Like it never even happened."
Amber Clark
Office Admin - Accounts Receivable
Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.
Ana Gonzalez
Human Resources Coordinator
Ana joined our team in 2021. With a passion for people and a keen eye for talent, she manages recruiting and various HR functions. Her commitment to excellence shines through as she consistently goes above and beyond to support our valued employees.
Andrew Harris
Restoration Manager
Andrew joined our team in 2019. As a Production Manager, he manages a team of Production Supervisors and technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."
Austin Williams
Operations Manager
Austin Williams has been with us since we opened in 2009. As the son of owners Kim & Randy Williams, he has experienced all aspects of the business. He helps run the day-to-day operations here at SERVPRO!
Beth Lawrence
Project Manager
Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.
Bret Freeman
Project Manager
Bret joined us in 2020 as a project manager for our repair division. He comes from a construction background, and his team will make sure we completely restore your damage property.
Billy Pugliese, Jr.
Warehouse Technician
Billy has been with us since 2017, and he has already proven himself to be an asset. As a warehouse technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!
Brent Jarvis
Estimator
Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Carla Chandler
Quality Assurance Lead
Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As part of the quality assurance team, she answers our phones, periodically checks on customers, and ensures our jobs are being completed to our customers' satisfaction.
Chad Lewis
Reconstruction Technician
Chad joined our team in 2018. He started as one of our technicians, but he is now trained and certified as one of our crew chiefs. He plays an essential role in the cleanup and restoration process!
Clinica Reel
Reconstruction Estimator
Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!
Courtney Messer
Job File Coordinator
Courtney joined our team in 2020 as one of our job file coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
David Absher
Warehouse Technician
David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!
Ingrid Lainez
Crew Chief
Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.
Jacob Pritchett
Restoration Supervisor
Jacob joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Jennifer Black
Job File Coordinator
Jennifer joined our team in 2021 as one of a Job File Coordinators for our Reconstruction Deptartment. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Jennifer Campos
Job File Coordinator
Jennifer joined our team in 2022 as one of a Job File Coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Jeremy Conaster
Restoration Supervisor
Jeremy joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Jerry Johnson
Restoration Supervisor
Jerry joined our team in 2019. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Jonathan Lee
Restoration Supervisor
Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.
Kaitland Goodwin
Estimator
Kaitland joined our team in 2021. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Kaitlyn Medina
Contents Coordinator
Kaitlyn joined our team in 2019. As a Contents Coordinator, she works closely with her team to coordinate customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."
Kelli McLauchlin
Office Manager
Kelli joined our team in 2020. She manages the daily office functions and keeps the team motivated all while monitoring compliance and risk management.
Kristen Morris
Mitigation Team Lead
Kristen joined our team in 2022. As the Mitigation Team Lead, she manages the Job File Coordinators to help ensure complance requirements are met and provides overall team support.
Kyle Browning
Project Manager
Kyle joined us in 2023 as a Project Manager for our Reconstruction Department. He comes with a background in restoration, and his team will make sure we completely restore your damaged property.
Kyle Jacumin
Operations Manager
Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."
Leyda Mendoza
Production Technician
Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."
Maribel Peralta
Production Technician
Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."
Maricruz De La Riva
Production Technician
Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.
Martin Braswell
Key Account Holder
Martin joined us in 2021, after years of working as an insurance adjuster. He helps maintain relationships with our insurance partners, and he manages the staff and inventory at our warehouse!
Matthew Vallerie
Restoration Manager
Matthew joined our team in 2019 as a technician, but he quickly moved into the crew chief position. As a Production Manager, he manages a team of Production Supervisors and technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."
Michael Richey
Commercial Business Development Representative
Mike is one of our Business Development Representatives. He has been with SERVPRO since 2014, but he also has a rich professional background. Mike has a strong commitment to the community, where he specializes in building relationships with commercial businesses.
Richard Hemphill
Reconstruction Technician
Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!
Shannon Warlick
HR/Business Development Manager
Shannon joined our team in 2020, and she brings plenty of experience in both human resources and business development. She plays an important part in our operations!
Steph Banner
Production Technician
Steph joined our team in 2022. Steph is a Production technician for our Logistics team. He plays an importmant role in making it "Like it Even Happened".
Tammy Gragg
Project Consultant
Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!
Taylor Green
Job File Coordinator
Taylor joined our team in 2021. As a job file coordinator, she ensures jobs are completed and the appropriate documents are compliant with internal and 3rd-party guidelines.
Wesley Shelton
Restoration Supervisor
Wesley joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
William Harris
Reconstruction Technician
William has been with SERVPRO since 2020. He plays an important part of the reconstruction department and repairing our customers properties!
What our
customers are saying
Nice work. Professional.
SERVPRO is a truly professional business. I needed an inspection done immediately on a home and called SERVPRO. They made several phone calls and had someone at the property within the hour. I would highly recommend SERVPRO to anyone in need of their service. Thank you again for your prompt attention.
Very pleased with service and staff.
Thomas and his team have great attitudes - very professional and empathetic to our situation. Both optimistic and realistic about the extent of the damage and what could be done to repair it. Thank you!! Fantastic job
Amazing staff! I would recommend them on their attitude and personality alone!
Entire team was very professional. They were amazing. They took a horrible situation and put me at ease. I am very glad I called SERVPRO.
SERVPRO did a good job explaining the process and cleaning of my moldy contents. Very professional.
SERVPRO of Iredell County was very professional in cleaning up after my toilet overflowed. They were careful in their work and were well trained to remedy the situation.
Very courteous, efficient, and professional.
Nice work. Professional.
SERVPRO is a truly professional business. I needed an inspection done immediately on a home and called SERVPRO. They made several phone calls and had someone at the property within the hour. I would highly recommend SERVPRO to anyone in need of their service. Thank you again for your prompt attention.
Very pleased with service and staff.
Thomas and his team have great attitudes - very professional and empathetic to our situation. Both optimistic and realistic about the extent of the damage and what could be done to repair it. Thank you!! Fantastic job
Amazing staff! I would recommend them on their attitude and personality alone!
Entire team was very professional. They were amazing. They took a horrible situation and put me at ease. I am very glad I called SERVPRO.
SERVPRO did a good job explaining the process and cleaning of my moldy contents. Very professional.
SERVPRO of Iredell County was very professional in cleaning up after my toilet overflowed. They were careful in their work and were well trained to remedy the situation.
Very courteous, efficient, and professional.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the new owners of SERVPRO of Iredell County!
Although we took ownership of the franchise in late 2019, we’ve operated SERVPRO franchises in neighboring counties for more than a decade. In 2009, we purchased our first SERVPRO location in Lenoir, NC. We started with only 3 employees, and it was a while before we had our first customer. But we accepted every job and treated our customers with empathy and respect.
In 2011, we were able to buy SERVPRO of Burke County, and in 2015, we purchased the two franchises in Catawba County. By 2019, when we celebrated our 10th anniversary, we had more than 60 employees serving Alexander, Burke, Caldwell, and Catawba Counties, and we have continued to grow our team.
Even though we’ve occasionally served in Iredell County in the past, we’re excited to officially expand into Statesville, Mooresville, and the surrounding areas. We bring our experiences, great customer service, and a commitment to be involved in the community.
Our employees are available 24/7/365 to meet the disaster restoration needs of Iredell County. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. We believe this focus has largely led to our success and will continue to do so for years to come.
In addition to a rigorous hiring process, we put a lot of emphasis on training—both individually and as a team. We are a Clean Trust Certified Firm through the Institute of Inspection Cleaning and Restoration Certification (IICRC), and we require all of our crew chiefs and above to be certified technicians!
All of our employees are uniformed, energetic, and ready to respond to emergencies. Because we own four additional franchises and are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of SERVPRO heroes!
Our Services
We offer a wide range of services to home and business owners in Iredell County. Our local services include, but are not limited to: fire and smoke damage cleanup, water damage restoration, mold remediation, biohazard cleanup, HVAC cleaning, and much more.
We are certified as a large loss restoration team (LLRT) through SERVPRO corporate, which certifies our ability to handle large-scale disasters. For example, in the last few years, we have performed emergency cleanup and restoration services for Lees-McRae College in Banner Elk, Valley Hills Mall, South Park Mall in Charlotte, Hildebran Town Hall, and Bernhardt Furniture in Lenoir.
We have also deployed teams to clean up after natural disasters such as Superstorm Sandy, the floods of Chicago, and the devastation of our east coast by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
Our top-tier team comes to each job equipped with state-of-the-art equipment. We have hundreds of units of equipment, and we are constantly expanding our inventory.
We operate an on-site textile cleaning facility, which has commercial washers, dryers, and an Esporta cleaning system (capable of restoring over 85% of items previously considered non-restorable).
We also have a warehouse for recovering items damaged by fire and smoke. This warehouse homes ultrasonic equipment, an ozone room, and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We believe it’s important to serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals, and parades. We also support and participate in local causes that benefit schools, first responders, and charitable community organizations.
We also strive to educate our clients and customers through continuing education classes offered quarterly at no cost, as well as periodic “lunch and learns” to highlight our services.
Accreditations
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation Certified Firm
- Clean Trust Certified Firm (IICRC)
- NADCA member with ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
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