SERVPRO of Alexander, Caldwell, Burke and Catawba CountiesHome
Commercial restoration and cleaning near Granite Falls, NC
Commercial restoration and cleaning near Granite Falls, NC

SERVPRO of Alexander, Caldwell, Burke and Catawba Counties

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SERVPRO of Alexander, Caldwell, Burke and Catawba Counties

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Water DamageWater Damage
Fire DamageFire Damage
MoldMold
Storm/DisasterStorm/Disaster
Commercial ServicesCommercial Services
General CleaningGeneral Cleaning
Specialty CleaningSpecialty Cleaning
Air Duct/HVAC CleaningBiohazard/Crime SceneVirus/Pathogen CleaningOdor RemovalVandalism/Graffiti

Call: (828) 396-1070

Commercial Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Property Damage Restoration
  • Highly-Trained Technicians to Minimize Disruption
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7.

SERVPRO of Alexander, Caldwell, Burke and Catawba Counties

Our Google Reviews
4.9
(381 reviews)
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(828) 396-1070

Service Areas

Hickory, NC | Lenoir, NC | Morganton, NC | Conover, NC | Newton, NC | Sawmills, NC | Long View, NC | Granite Falls, NC | Valdese, NC | Bethlehem, NC | Hudson, NC | Maiden, NC | Taylorsville, NC | Hildebran, NC | Sherrills Ford, NC | Brookford, NC | Sweetwater, NC | St. Stephens, NC | Catawba, NC | Connelly Springs, NC

From large to small jobs, we are dedicated to providing commercial cleaning, restoration, and construction needs for your business.

  • Commercial Cleaning and Specialty Cleaning for your Business
  • Commercial Property Damage Restoration
  • Commercial Large Loss
  • Commercial Construction Services

Quick Links

Water Damage RestorationFire Damage RestorationStorm Damage Cleanup

Services We Provide

Additional Services

Water damage can be detrimental to your property. Call SERVPRO for 24/7 emergency water damage restoration services near you. We offer efficient water removal near me, damage assessment, and cleanup when you need it.
Water damage can be detrimental to your property. Call SERVPRO for 24/7 emergency water damage restoration services near you. We offer efficient water removal near me, damage assessment, and cleanup when you need it.

Commercial Water Damage Restoration

When water or flooding damages your business, every hour can mean lost revenue and productivity. Our team will respond quickly to extract the water, mitigate the damage and manage the repair and restoration from beginning to completion.

  • 24/7 Emergency Water Removal
  • Water Damage Cleanup and Restoration
  • Flood Water Removal and Flood Damage Cleanup
  • Storm Damage Cleanup and Repair
Learn More

Commercial Fire Damage Restoration

We are ready to respond quickly to mitigate your commercial fire damage and manage your business's fire cleanup through the full restoration.

  • 24/7 Emergency Service
  • Highly-Trained Fire and Smoke Restoration Technicians
  • Soot Removal
  • Smoke Odor Control
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Commercial Mold Remediation

When you have mold concerns in your business, SERVPRO professionals are highly trained to assess and mitigate commercial mold problems.

  • Commercial Emergency Service
  • Inspection and Mold Damage Assessment
  • Mold Containment
  • Advanced Air Filtration Technology
  • Advanced Mold Remediation
  • Commercial Damage Repair Services


* Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. We can advise you on this process, providing guidance based on your unique situation.

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Commercial Storm Damage Cleanup

No job is too large. Our team is highly-trained and prequalified to handle any size loss. When disaster strikes, call the professionals, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.

  • 24/7 Emergency Storm Damage Services
  • Commercial Large Loss
  • Disaster Recovery Team®
  • Small businesses, Retail, and Restaurants
  • Hospitals, Universities, Hotels, and Hospitality
  • Municipalities and Government Property
Learn More

What our
customers are saying

SERVPRO performed in an expert and professional manner. They kept me "sane" during my mishap!

Vickie S.
Lenoir

They were great, very careful with my fragile things.

Alisa Y.
Taylorsville

Remarkable work by your entire team. Thanks for your diligence and hard work when repairing the water damage to our warehouse in Valdese. Never realized what a mess a broken sprinkler pipe could make. When you say fast response, you mean it. Thanks.

Roger C.
Valdese

We were very impressed with their services. If we need them again, we will definitely hire them!

Creekside Finance, Inc.
Lenoir

Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!

John V.
Hickory

You all were great!

Barbara Eckard
HILDEBRAN

We appreciate the service that SERVPRO has provided our company in respect to urgency and in detailed worked. Service Technicians were professional and did a good job!

Gary B.
Lenoir

SERVPRO was great to work with. Had an issue with a unit and they were able to take care of it completely. Will be doing business with them in the future.

Creekside Apartments
Hickory

Quality folks, helped make sure we got what we needed when we needed it.

Suzette F.
Lenoir

SERVPRO performed in an expert and professional manner. They kept me "sane" during my mishap!

Vickie S.
Lenoir

They were great, very careful with my fragile things.

Alisa Y.
Taylorsville

Remarkable work by your entire team. Thanks for your diligence and hard work when repairing the water damage to our warehouse in Valdese. Never realized what a mess a broken sprinkler pipe could make. When you say fast response, you mean it. Thanks.

Roger C.
Valdese

We were very impressed with their services. If we need them again, we will definitely hire them!

Creekside Finance, Inc.
Lenoir

Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!

John V.
Hickory

You all were great!

Barbara Eckard
HILDEBRAN

We appreciate the service that SERVPRO has provided our company in respect to urgency and in detailed worked. Service Technicians were professional and did a good job!

Gary B.
Lenoir

SERVPRO was great to work with. Had an issue with a unit and they were able to take care of it completely. Will be doing business with them in the future.

Creekside Apartments
Hickory

Quality folks, helped make sure we got what we needed when we needed it.

Suzette F.
Lenoir

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO franchise, which we incorporated in January 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Today, we have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years to come. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians!

Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall in Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the devastation of our east coast by Hurricane Florence.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic machines allow us to clean items that previously would have been claimed unsalvageable!

Community Involvement

We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.

We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.

Certifications

We make sure that we provide the best results for our customers, so we obtained the following qualifications:

  • Lead Renovation, Repair, and Painting
  • Lead Renovation Certified Firm
  • Clean Trust (IICRC) Certified Firm
  • Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
  • NADCA member with two ASCS on staff
  • NC licensed general contractors with unlimited license
  • Accredited by Better Business Bureau with no complaints on file to date
  • Large Loss Restoration Team (through SERVPRO corporate)

Read More
Randy S. & Kim A. Williams
Randy S. & Kim A. Williams
Owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties

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©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.