Water Damage
Fire Damage
Mold
Storm/Disaster
Commercial Services
General Cleaning
Specialty Cleaning
Meet Our Team
Here to Help® 24/7.
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties
Adam Crump
Restoration Supervisor
Adam joined our team in 2023. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Alan West
Production Manager
Alan joined our team in 2023.
Alex McFalls
Restoration Supervisor
Alex joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Amber Clark
Accounting Admin - Accounts Receivable
Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.
Amanda Icenhour
Contents Manager
Amanda joined our team in 2023. As a Contents Manager, she works closely with her team to manage everyday schedules, the customers' experience and satisfaction is met after they have a disaster. She plays an essential role in making it "Like it never even happened."
Ana Gonzalez
Human Resources Coordinator
Ana joined our team in 2021. With a passion for people and a keen eye for talent, she manages recruiting and various HR functions. Her commitment to excellence shines through as she consistently goes above and beyond to support our valued employees.
Andrew Harris
Production Manager
Andrew joined our team in 2019. As a Production Manager, he manages a team of Production Supervisors and technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."
Austin Williams
Operations Manager
Austin Williams has been with us since we opened in 2009. As the son of owners Kim & Randy Williams, he has experienced all aspects of the business. He helps run the day-to-day operations here at SERVPRO!
Beth Lawrence
Project Manager
Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.
Billy Pugliese, Jr.
Warehouse Technician
Bill has been with us since 2017, and he has already proven himself to be an asset. As a warehouse technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!
Brent Jarvis
Estimator
Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Carla Chandler
Quality Assurance Lead
Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As part of the quality assurance team, she answers our phones, periodically checks on customers, and ensures our jobs are being completed to our customers' satisfaction.
Clinica Reel
Reconstruction Estimator
Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!
David Absher
Warehouse Technician
David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!
Ingrid Lainez
Crew Chief
Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.
Jacob Pritchett
Restoration Supervisor
Jacob joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Jennifer Black
Job File Coordinator
Jennifer joined our team in 2021 as one of a Job File Coordinators for our Reconstruction Deptartment. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Jennifer Campos
Job File Coordinator
Jennifer joined our team in 2022 as one of a Job File Coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.
Jeremy Conaster
Restoration Supervisor
Jeremy joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
Jerry Johnson
Restoration Supervisor
Jerry joined our team in 2019. As a technician, he works alongside our crew chiefs and other technicians to clean up water damage in local homes and businesses.
Jonathan Lee
Restoration Supervisor
Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.
Kaitland Goodwin
Estimator
Kaitland joined our team in 2021. As an Estimator, she visits jobs, scopes the damages, and generates an estimate for the cost of our services!
Kaitlyn Medina
Contents Coordinator
Kaitlyn joined our team in 2019. As a Contents Coordinator, she works closely with her team to coordinate customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."
Kelli McLauchlin
Office Manager
Kelli joined our team in 2020. She manages the daily office functions and keeps the team motivated all while monitoring compliance and risk management.
Kristen Morris
Mitigation Team Lead
Kristen joined our team in 2022. As the Mitigation Team Lead, she manages the Job File Coordinators to help ensure complance requirements are met and provides overall team support.
Kyle Browning
Project Manager
Kyle joined us in 2023 as a Project Manager for our Reconstruction Department. He comes with a background in restoration, and his team will make sure we completely restore your damaged property.
Kyle Jacumin
Operations Manager
Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."
Leyda Mendoza
Production Technician
Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."
Maribel Peralta
Production Technician
Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."
Maricruz De La Riva
Production Technician
Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.
Martin Braswell
Key Account Holder
Martin joined us in 2021, after years of working as an insurance adjuster. He helps maintain relationships with our insurance partners, and he manages the staff and inventory at our warehouse!
Richard Hemphill
Reconstruction Technician
Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!
Shannon Warlick
HR/Business Development Manager
Shannon joined our team in 2020, and she brings plenty of experience in both human resources and business development. She plays an important part in our operations!
Steph Banner
Production Technician
Steph joined our team in 2022. Steph is a Production technician for our Logistics team. He plays an importmant role in making it "Like it Even Happened".
Taylor Green
Job File Coordinator
Taylor joined our team in 2021. As a job file coordinator, she ensures jobs are completed and the appropriate documents are compliant with internal and 3rd-party guidelines.
Tammy Gragg
Project Consultant
Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!
Wesley Shelton
Restoration Supervisor
Wesley joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.
William Harris
Reconstruction Technician
William has been with SERVPRO since 2020. He plays an important part of the reconstruction department and repairing our customers properties!
What our
customers are saying
I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!
The team that came to my house was very friendly, on time, and did a wonderful job.
We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something—use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.
My family and I have dealt with this SERVPRO franchise on two occasions. Thank you so very much for your help in handling some very difficult situations for us. The remediation and cleaning crews have been God sends. Our assigned SERVPRO contact, “Tammy” has truly been exceptional. We sincerely appreciate her team’s hard work. Their dedication and commitment to helping us has been apparent in every interaction. “Tammy” is an excellent project manager who goes above and beyond and we couldn't ask for a better person to help us through such an arduous time.
Made sure the job was completed to our satisfaction before packing up. Excellent customer service and a truly professional company. Would recommend them to anyone needing this kind of service.
To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!
There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.
Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!
GREAT JOB VERY PROFESSIONAL AND GREAT WORK
SERVPRO cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.
I contacted SERVPRO and you could not have ASKED for finer service than what I received.
I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!
The team that came to my house was very friendly, on time, and did a wonderful job.
We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something—use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.
My family and I have dealt with this SERVPRO franchise on two occasions. Thank you so very much for your help in handling some very difficult situations for us. The remediation and cleaning crews have been God sends. Our assigned SERVPRO contact, “Tammy” has truly been exceptional. We sincerely appreciate her team’s hard work. Their dedication and commitment to helping us has been apparent in every interaction. “Tammy” is an excellent project manager who goes above and beyond and we couldn't ask for a better person to help us through such an arduous time.
Made sure the job was completed to our satisfaction before packing up. Excellent customer service and a truly professional company. Would recommend them to anyone needing this kind of service.
To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!
There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.
Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!
GREAT JOB VERY PROFESSIONAL AND GREAT WORK
SERVPRO cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.
I contacted SERVPRO and you could not have ASKED for finer service than what I received.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.
After years in the restoration and cleanup industry, we decided to start our own SERVPRO franchise, which we incorporated in January 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Today, we have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years to come. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians!
Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall in Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the devastation of our east coast by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic machines allow us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
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