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Terms and Conditions servpro.com website use
Terms and Conditions servpro.com website use

SERVPRO of San Mateo

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SERVPRO of San Mateo

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Terms of Website Use

servpro.com

This website is maintained by Servpro Industries, LLC as manager on behalf of Servpro Franchisor, LLC (hereinafter collectively referred to as "SERVPRO"), the company that sells and supports franchises*** utilizing the SERVPRO® trademark and business system. By using this website, you are agreeing to our Terms of Website Use, which may change from time to time. Please be sure to visit this site and web page often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.

INTELLECTUAL PROPERTY:

SERVPRO has sole ownership of all of the logos, trademarks, artwork, phone numbers, sounds, audio and video, information, documents, and content used in connection with this website or posted on this website, including those periodic changes and additions to the site and the information on, and content of the site.

SERVPRO retains copyrights to all information, materials, graphics, and content of copyrightable nature posted on this website. Certain information is reprinted and posted on this website with permission from others. Any copying, dissemination, or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of SERVPRO.

DISCLAIMER: 

SERVPRO makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. SERVPRO specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an “as is” basis without warranty of any kind.

THIRD PARTY WEBSITES:

SERVPRO may provide on this website, hyperlinks to third-party websites as a convenience to users of this website. SERVPRO does not review, or control the third-party websites, and SERVPRO is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.

SERVPRO does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, SERVPRO advises the users of this website that reliance on such information should only be made or undertaken after the user’s independent review of its accuracy, completeness, and authenticity.

You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, SERVPRO is not responsible for any use of your information or data by any hyperlinked site.

LIMITATION OF LIABILITY:

Under no circumstances will SERVPRO, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall SERVPRO be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.

GOVERNING LAW:

 Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Tennessee. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Nashville, Tennessee, or a court located in Sumner County, Tennessee, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).

SEVERABILITY:

If any provision of these Terms of Website Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Website Use will remain in full force and effect.

INDEMNITY:

You agree to indemnify, defend and hold harmless SERVPRO, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Website Use and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another.

WAIVER:

SERVPRO’s failure at any time to require performance of any provision of these Terms of Website Use or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.

Unless the written waiver contains an express statement to the contrary, no waiver by of any breach of any provision of these Terms of Website Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.

MODIFICATION:

We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.

ENTIRE AGREEMENT:

These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and SERVPRO with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and SERVPRO with respect to this Site and your use of this Site.

***SERVPRO franchises are independently owned and operated.

What our
customers are saying

I needed my chandelier cleaned, it was covered in, dust, grease and smoke, regular household dirt and was afraid to do it myself.  I looked high and low for someone who did that sort of thing, but could not find anyone.  Surprise, not only does SERVPRO of San Mateo clean up after an accident, but, they do an extensive cleaning of items in your home.  I called on Wednesday, had an appointment for Friday at 10 am. The crew was 15 minutes early and called to see if, I was ready, yah off to a good start arrived on time.  They were so pleasant and efficient and treated my home like their own. They were very careful with every piece and when it was done, it looked like new!  I would definitely use them again.  Thank you SERVPRO of San Mateo!

DJ
Burlingame

SERVPRO of San Mateo has highly trained technicians that work very efficiently and very clean. I loved their work. I was constantly receiving updates on the job which made me very happy to know that they were keeping me updated on everything. SERVPRO of San Mateo is a company that I trust to get the job done in a clean and timely matter.

Maritza
Foster City

I had an unexpected problem that happened lately due to the water heater broking down. 


The experience of working and communication with the crew of SERVPRO of San Mateo was beyond my expectations.

The project manager is very professional. He gave out an important message and made things happen fast. He gave me the details and answered my questions patiently, he helped me went through the whole process with ease and comfort. SERVPRO of San Mateo crew did a superb job while restoring the place. 


Overall, I think they are FIVE STARS COMPANY. I hope whoever uses them will have the same experience as I did. 


Thanks again SERVPRO of San Mateo. Two thumbs up!

Tammy L.
San Carlos

My water heater leaked from underneath at my second home causing a massive water damage. I wasn't in town at the time and it quikly flooded into my garage. Thankfully my neighbor helped and shut off my main valve. I ended up calling SERVPRO San Mateo before boarding my plane back home. When I arrived a few hours later they had 3 guys there extracting the water. They spent a few hours and set up these fans. They were loud but they ended up drying everything out. They said I was lucky most of the water spilled onto the concrete and not inside the house. A few days later they picked up everything and showed me it was all dry.

Thank you for the quick help SERVPRO OF San Mateo. It was a stressful flight but I was happy to see them already at work by the time I got home. I would definitely call these guys again if I had a flood.

Adam F.
Foster City

I really appreciate how kind, clam and professional the crew was while fixing my home. I have recently been dealing with a mold damage in my home, you can only imagine the stress I was dealing with but thanks to SERVPRO of San Mateo they made the situation easy to handle. They made me feel reassured that my home will be restored in no time. I hope I don’t have this damage again but if I do I will definitely be giving SERVPRO of San Mateo a call.

Kristy F.
Redwood City

SERVPRO of San Mateo - Great Service and Great People

Seeing your house affected by black water is not easy. However, SERVPRO of San Mateo made the restoration process smoother. Their customer service was the best. Their project manager was very knowledgeable and patient. He responded to all my questions and anticipated the job evolution so I could understand what was going on all the time. Also, their crew members were experienced, professional and organized. Hopefully, I don’t have to experience another water damage emergency; but if I do, for sure I would contact SERVPRO of San Mateo.

Natali H.
San Mateo

After burglars broke a window on a Friday night, we called SERVPRO of San Mateo over the weekend to board the widow. We were so pleased they came so quick thanks to there emergency services they were able to get the job done even after business hours.

Juan Carlos was fantastic - he was timely and did a thorough job cleaning up the glass and boarding-up the window in a way that didn't damage the wood panels.  

I highly recommend SERVPRO of San Mateo.

Ash S.
Burlingame

My wife and I came home from her favorite restaurants to find water was raining down from our 2nd-floor bathroom down to our dining room. A water supply hoes busted spraying water everywhere.

Luckily for us, our son called SERVPRO of San Mateo. 

Carolina arrived within a few hours with 2 strong guys, mind you this was a Saturday night. Right away they started taking photos to document the damage. They sucked up the water from the carpet and set up machines to dry, they even moved our furniture so it would not get damaged.

I am so glad my son called SERVPRO of San Mateo, Carolina, and her crew was very fast, professional and knowledgeable.



 

Joe V.
Foster City

Fabian was the best helped me work through the dry out and reimbursement I was so relieved to have someone that really cared and went the extra mile thanks guys

Debra
San Jose

I needed my chandelier cleaned, it was covered in, dust, grease and smoke, regular household dirt and was afraid to do it myself.  I looked high and low for someone who did that sort of thing, but could not find anyone.  Surprise, not only does SERVPRO of San Mateo clean up after an accident, but, they do an extensive cleaning of items in your home.  I called on Wednesday, had an appointment for Friday at 10 am. The crew was 15 minutes early and called to see if, I was ready, yah off to a good start arrived on time.  They were so pleasant and efficient and treated my home like their own. They were very careful with every piece and when it was done, it looked like new!  I would definitely use them again.  Thank you SERVPRO of San Mateo!

DJ
Burlingame

SERVPRO of San Mateo has highly trained technicians that work very efficiently and very clean. I loved their work. I was constantly receiving updates on the job which made me very happy to know that they were keeping me updated on everything. SERVPRO of San Mateo is a company that I trust to get the job done in a clean and timely matter.

Maritza
Foster City

I had an unexpected problem that happened lately due to the water heater broking down. 


The experience of working and communication with the crew of SERVPRO of San Mateo was beyond my expectations.

The project manager is very professional. He gave out an important message and made things happen fast. He gave me the details and answered my questions patiently, he helped me went through the whole process with ease and comfort. SERVPRO of San Mateo crew did a superb job while restoring the place. 


Overall, I think they are FIVE STARS COMPANY. I hope whoever uses them will have the same experience as I did. 


Thanks again SERVPRO of San Mateo. Two thumbs up!

Tammy L.
San Carlos

My water heater leaked from underneath at my second home causing a massive water damage. I wasn't in town at the time and it quikly flooded into my garage. Thankfully my neighbor helped and shut off my main valve. I ended up calling SERVPRO San Mateo before boarding my plane back home. When I arrived a few hours later they had 3 guys there extracting the water. They spent a few hours and set up these fans. They were loud but they ended up drying everything out. They said I was lucky most of the water spilled onto the concrete and not inside the house. A few days later they picked up everything and showed me it was all dry.

Thank you for the quick help SERVPRO OF San Mateo. It was a stressful flight but I was happy to see them already at work by the time I got home. I would definitely call these guys again if I had a flood.

Adam F.
Foster City

I really appreciate how kind, clam and professional the crew was while fixing my home. I have recently been dealing with a mold damage in my home, you can only imagine the stress I was dealing with but thanks to SERVPRO of San Mateo they made the situation easy to handle. They made me feel reassured that my home will be restored in no time. I hope I don’t have this damage again but if I do I will definitely be giving SERVPRO of San Mateo a call.

Kristy F.
Redwood City

SERVPRO of San Mateo - Great Service and Great People

Seeing your house affected by black water is not easy. However, SERVPRO of San Mateo made the restoration process smoother. Their customer service was the best. Their project manager was very knowledgeable and patient. He responded to all my questions and anticipated the job evolution so I could understand what was going on all the time. Also, their crew members were experienced, professional and organized. Hopefully, I don’t have to experience another water damage emergency; but if I do, for sure I would contact SERVPRO of San Mateo.

Natali H.
San Mateo

After burglars broke a window on a Friday night, we called SERVPRO of San Mateo over the weekend to board the widow. We were so pleased they came so quick thanks to there emergency services they were able to get the job done even after business hours.

Juan Carlos was fantastic - he was timely and did a thorough job cleaning up the glass and boarding-up the window in a way that didn't damage the wood panels.  

I highly recommend SERVPRO of San Mateo.

Ash S.
Burlingame

My wife and I came home from her favorite restaurants to find water was raining down from our 2nd-floor bathroom down to our dining room. A water supply hoes busted spraying water everywhere.

Luckily for us, our son called SERVPRO of San Mateo. 

Carolina arrived within a few hours with 2 strong guys, mind you this was a Saturday night. Right away they started taking photos to document the damage. They sucked up the water from the carpet and set up machines to dry, they even moved our furniture so it would not get damaged.

I am so glad my son called SERVPRO of San Mateo, Carolina, and her crew was very fast, professional and knowledgeable.



 

Joe V.
Foster City

Fabian was the best helped me work through the dry out and reimbursement I was so relieved to have someone that really cared and went the extra mile thanks guys

Debra
San Jose

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.