They were there for me each step of the way. Their crew was amazing at holding my hand and walking me through all of the steps. I must have asked a thousand  questions and they were all answered with patience and understanding,

I hope I never need to use them again but if I do, it will be The Malibu Franchise.

I know we were difficult to deal with but you all acted with class and patience.

Thank you! 

I recently started working with the insurance broker's who work closely with Jitka and Kent and noticed right away how passionate they are with making sure their clients are taken care of. They have even stepped in to help one of the ladies in my office with her house water claim and she's said nothing but wonderful things about them!

What a great staff. I called them for some help and even though it wasn't in their scope of work they got me the information I needed and didn't charge me a thing for their time! It's nice to know that they are there for you even when they aren't the right company for what you need. 

David Sharpe National Account Manager at Lota USA “Kent shows deep knowledge and expertise when ascertaining water damage remediation. He also works with clients to provide work within a budget if necessary.

July 25, 2011, David was Kent's client

I had recently discovered a water/mold problem in my master bathroom. I called a mold treatment/testing company to come out first, and then took some random tests and gave me an estimate that had cost over $7000. I did not understand their inspection or what they said needed to be done so  I decided to get a second opinion and found SERVPRO of Malibu on Yelp. There is a reason they are highly rated.
I first worked with Angel who inspected thoroughly inspected the bathroom including going under the house to the crawl space. He then gave me an estimate for half of what the other company proposed and even did more work. They are incredibly professional and courteous and answered all my questions patiently and thoroughly. 
It's quite refreshing to work with someone that you can trust knowing that they have your interest in mind. I highly recommend them.

I was super concerned about the cost of my mold clean up since my insurance company was not covering it but you made it affordable and worked with me so I could fix it.

Thank you very much!

On Cinco De Mayo at 6:00 pm, my toilet overflowed and I called Jitka and she had a crew at my house in 1 hour. On a holiday, nonetheless. If that is not AMAZING customer service I do not know what is!

I was beyond stressed out about my washing machine breaking and water everywhere. This crew made me feel safe and had me laughing before I knew it. Thank you for making me feel better and taking care of my home.

They were there for me each step of the way. Their crew was amazing at holding my hand and walking me through all of the steps. I must have asked a thousand  questions and they were all answered with patience and understanding,

I hope I never need to use them again but if I do, it will be The Malibu Franchise.

I know we were difficult to deal with but you all acted with class and patience.

Thank you!