Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
Commercial Services
General Cleaning
Specialty Cleaning
About Us
Here to Help® 24/7.
SERVPRO of Malibu / Topanga Canyon / Pacific Palisades
About Us
SERVPRO of Malibu/Topanga Canyon/Pacific Palisades is a family run business and owned, The Stanley family has been in the industry since 1984.
We specialize in the cleanup, mitigation, and restoration of residential and commercial properties. Our staff is handpicked and put through a series of interviews, background checks, and training so they are highly knowledgeable in property damage restoration. They are equipped with the competence to restore your property. Ongoing training is also mandatory and held at SERVPRO’s corporate training facility, as well as IICRC-industry certifications for continuing education. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Malibu/Topanga Canyon/Pacific Palisades.
Fire and Smoke Damage, Water Loss and Dehumidification, Mold and Mildew, Move Outs and Content Restoration, Graffiti Removal, Odor Identification and Deodorization, Carpet Repair and Cleaning, Bed Bugs and Mite Control.
We understand the stress, worry, fear, and anger that come with a loss and the disruption it causes in your life, home or business. Because customer service is our priority, we have a dedicated member of our team go to each job and spend time with the clients. This allows them to vent and process their loss. By giving them the extra attention they allow the job to be relatively stress free, and makes for a smooth and more efficient process for all parties. Our company is dedicated to the well being of our clients. We will walk all jobs with customer upon completion and allow them to overview results. Our Emergency Service response is one hour or less for arrival time. We will quote all services to be offered prior to beginning work. Our technicians will take digital photos of areas affected and present them to the customer or involved insurance adjuster. Our goal is to minimize the interruption and quickly make it "Like it never even happened."
Service Area
Certifications
- IICRC Certified Firm
- ECTP - Employee Certification Training Program
- AMRT - Applied Microbial Remediation Technician
- OCT - Odor Control Technician
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- OSHA - 30-hour General and/or Construction Industry Training Program
- WRT - Water Damage Restoration Technician
- OSHA - Other Training
- HST - Health and safety Technician
- CCT - Carpet Cleaning Technician
Licenses
- CSLB (California): 1047216
- General Contractor License: 1047216
Payment Info
The following cards are accepted:Affiliations
- Malibu Chamber of Commerce
What our
customers are saying
They were there for me each step of the way. Their crew was amazing at holding my hand and walking me through all of the steps. I must have asked a thousand questions and they were all answered with patience and understanding,
I hope I never need to use them again but if I do, it will be The Malibu Franchise.
I know we were difficult to deal with but you all acted with class and patience.
Thank you!
I recently started working with the insurance broker's who work closely with Jitka and Kent and noticed right away how passionate they are with making sure their clients are taken care of. They have even stepped in to help one of the ladies in my office with her house water claim and she's said nothing but wonderful things about them!
What a great staff. I called them for some help and even though it wasn't in their scope of work they got me the information I needed and didn't charge me a thing for their time! It's nice to know that they are there for you even when they aren't the right company for what you need.
David Sharpe
National Account Manager at Lota USA
“Kent shows deep knowledge and expertise when ascertaining water damage remediation. He also works with clients to provide work within a budget if necessary.
July 25, 2011, David was Kent's client
I had recently discovered a water/mold problem in my master bathroom. I called a mold treatment/testing company to come out first, and then took some random tests and gave me an estimate that had cost over $7000. I did not understand their inspection or what they said needed to be done so I decided to get a second opinion and found SERVPRO of Malibu on Yelp. There is a reason they are highly rated.
I first worked with Angel who inspected thoroughly inspected the bathroom including going under the house to the crawl space. He then gave me an estimate for half of what the other company proposed and even did more work. They are incredibly professional and courteous and answered all my questions patiently and thoroughly.
It's quite refreshing to work with someone that you can trust knowing that they have your interest in mind. I highly recommend them.
I was super concerned about the cost of my mold clean up since my insurance company was not covering it but you made it affordable and worked with me so I could fix it.
Thank you very much!
On Cinco De Mayo at 6:00 pm, my toilet overflowed and I called Jitka and she had a crew at my house in 1 hour. On a holiday, nonetheless. If that is not AMAZING customer service I do not know what is!
I was beyond stressed out about my washing machine breaking and water everywhere. This crew made me feel safe and had me laughing before I knew it. Thank you for making me feel better and taking care of my home.
They were there for me each step of the way. Their crew was amazing at holding my hand and walking me through all of the steps. I must have asked a thousand questions and they were all answered with patience and understanding,
I hope I never need to use them again but if I do, it will be The Malibu Franchise.
I know we were difficult to deal with but you all acted with class and patience.
Thank you!
I recently started working with the insurance broker's who work closely with Jitka and Kent and noticed right away how passionate they are with making sure their clients are taken care of. They have even stepped in to help one of the ladies in my office with her house water claim and she's said nothing but wonderful things about them!
What a great staff. I called them for some help and even though it wasn't in their scope of work they got me the information I needed and didn't charge me a thing for their time! It's nice to know that they are there for you even when they aren't the right company for what you need.
David Sharpe
National Account Manager at Lota USA
“Kent shows deep knowledge and expertise when ascertaining water damage remediation. He also works with clients to provide work within a budget if necessary.
July 25, 2011, David was Kent's client
I had recently discovered a water/mold problem in my master bathroom. I called a mold treatment/testing company to come out first, and then took some random tests and gave me an estimate that had cost over $7000. I did not understand their inspection or what they said needed to be done so I decided to get a second opinion and found SERVPRO of Malibu on Yelp. There is a reason they are highly rated.
I first worked with Angel who inspected thoroughly inspected the bathroom including going under the house to the crawl space. He then gave me an estimate for half of what the other company proposed and even did more work. They are incredibly professional and courteous and answered all my questions patiently and thoroughly.
It's quite refreshing to work with someone that you can trust knowing that they have your interest in mind. I highly recommend them.
I was super concerned about the cost of my mold clean up since my insurance company was not covering it but you made it affordable and worked with me so I could fix it.
Thank you very much!
On Cinco De Mayo at 6:00 pm, my toilet overflowed and I called Jitka and she had a crew at my house in 1 hour. On a holiday, nonetheless. If that is not AMAZING customer service I do not know what is!
I was beyond stressed out about my washing machine breaking and water everywhere. This crew made me feel safe and had me laughing before I knew it. Thank you for making me feel better and taking care of my home.