California Heights Cleanup and Restoration

Yelp Review - This was my first time to have had the misfortune of having water damage in my Long Beach rental condo. Although I had a bad experience dealing with my HOA (who was responsible for the building plumbing break), I must say that SERVPRO/Henry Sonboli helped facilitate and coordinate the process with all parties/contractors involved from testing for water moisture, to asbestos testing, to asbestos removal, to drying, and to retesting, (albeit my HOA delayed repairs to my unit). SERVPRO/Henry was very professional, answered my HOA's/my questions, coordinated with the other contractors, and kept me informed during the entire process.  He returned my phone call even though it was a Thanksgiving weekend when I requested him to have his staff open up a portion of the enclosure so my tenants can access their bedroom. (The asbestos removal company inadvertently forgot to open up the plastic enclosure from the living room to the south bedroom after they were done removing the asbestos. SERVPRO was doing the drying and final testing around that time so it was easier to ask SERVPRO for this request, which his crew did.) Also, even after he was already done with his job in my unit, he still attended a meeting with the HOA per HOA's request to give his professional opinion about the water damage issue that my HOA and I were researching. That's extra time he expended for returning to my unit days after his crew was already done with its job. (He actually drove from Laguna Niguel to Long Beach that day  to make it in time for the meeting). Now that's just good customer service!

SERVPRO of Northwest Long Beach - 28 Photos - Damage Restoration - 1442 East 33rd St, Signal Hill, CA - 562 506 4992 - Yelp  

10/21/2017

Thanks to Henry Sonboli for taking care of the mold situation in our recently purchased home.. He and his crew were professional and proficient and very detailed. We can rest and enjoy our new home. Thanks for the special attention.

I've been meaning to leave a review for this SERVPRO, Henry and his crew came through in so many ways for us. Back on 2/17 there was a really bad rain and wind storm that lifted the shingles on our house and water came into three of our bedrooms. We had water everywhere. We called SERVPRO first thing the next morning and Henry was here the same day assessing the damage and sharing his knowledge and experiences with us for the best ways to resolve all the problems and approach the insurance claims. A few days later he brought his guys over to rip up walls and flooring and set up drying machines and dehumidifiers (7 machines total) in all three rooms. The machines ran 4 days straight, dried everything up and they returned to retest, remove equipment and clean up. In such a stressful situation Henry and his crew (Miguel and the others) took care of us, were sympathetic to our situation, and showed us and our home a lot of care and respect. I would recommend this SERVPRO to anyone dealing with water damage. Henry knows his stuff and bends over backwards to assist. He even came over to meet with our insurance adjuster with hardly any notice so that the adjuster could hear his assessment and see the photos he took. I think his being there and talking with the insurance company helped to make the claims process a lot less stressful. Thanks again SERVPRO, I hope I never need you guys again but if for some reason I do, I'll certainly be calling and recommending you to others.

Need mold removal call

We had a huge water damage in our 3 story office building. After we called the SERVPRO of NW long beach, Henry and his crew showed up in our office in less than 1 hour and cleaned up all the mess, removed the carpet and cut the wet drywalls. We could not believe how professional and detail oriented they are. They did an awesome job. We will definitely call them if there is any need for their service.

My family and I recently moved to Signal Hill and installed new carpet throughout our home.  We have two family pets and one is an elderly rescue dog. Our dog has accidentally urinated through out the downstairs carpet causing a horrible odor.

I called SERVPRO because of their reputation for professionalism, service and results. This location did not disappoint! They were on time, professional and were able to answer all my questions and offer solutions for a very reasonable price.

My carpets seem new again and the odor is gone. I would definitely use them again and recommend them to anyone.

Thank you SERVPRO!

Yelp Review - This was my first time to have had the misfortune of having water damage in my Long Beach rental condo. Although I had a bad experience dealing with my HOA (who was responsible for the building plumbing break), I must say that SERVPRO/Henry Sonboli helped facilitate and coordinate the process with all parties/contractors involved from testing for water moisture, to asbestos testing, to asbestos removal, to drying, and to retesting, (albeit my HOA delayed repairs to my unit). SERVPRO/Henry was very professional, answered my HOA's/my questions, coordinated with the other contractors, and kept me informed during the entire process.  He returned my phone call even though it was a Thanksgiving weekend when I requested him to have his staff open up a portion of the enclosure so my tenants can access their bedroom. (The asbestos removal company inadvertently forgot to open up the plastic enclosure from the living room to the south bedroom after they were done removing the asbestos. SERVPRO was doing the drying and final testing around that time so it was easier to ask SERVPRO for this request, which his crew did.) Also, even after he was already done with his job in my unit, he still attended a meeting with the HOA per HOA's request to give his professional opinion about the water damage issue that my HOA and I were researching. That's extra time he expended for returning to my unit days after his crew was already done with its job. (He actually drove from Laguna Niguel to Long Beach that day  to make it in time for the meeting). Now that's just good customer service!

SERVPRO of Northwest Long Beach - 28 Photos - Damage Restoration - 1442 East 33rd St, Signal Hill, CA - 562 506 4992 - Yelp  

10/21/2017

Thanks to Henry Sonboli for taking care of the mold situation in our recently purchased home.. He and his crew were professional and proficient and very detailed. We can rest and enjoy our new home. Thanks for the special attention.

I've been meaning to leave a review for this SERVPRO, Henry and his crew came through in so many ways for us. Back on 2/17 there was a really bad rain and wind storm that lifted the shingles on our house and water came into three of our bedrooms. We had water everywhere. We called SERVPRO first thing the next morning and Henry was here the same day assessing the damage and sharing his knowledge and experiences with us for the best ways to resolve all the problems and approach the insurance claims. A few days later he brought his guys over to rip up walls and flooring and set up drying machines and dehumidifiers (7 machines total) in all three rooms. The machines ran 4 days straight, dried everything up and they returned to retest, remove equipment and clean up. In such a stressful situation Henry and his crew (Miguel and the others) took care of us, were sympathetic to our situation, and showed us and our home a lot of care and respect. I would recommend this SERVPRO to anyone dealing with water damage. Henry knows his stuff and bends over backwards to assist. He even came over to meet with our insurance adjuster with hardly any notice so that the adjuster could hear his assessment and see the photos he took. I think his being there and talking with the insurance company helped to make the claims process a lot less stressful. Thanks again SERVPRO, I hope I never need you guys again but if for some reason I do, I'll certainly be calling and recommending you to others.

Need mold removal call

We had a huge water damage in our 3 story office building. After we called the SERVPRO of NW long beach, Henry and his crew showed up in our office in less than 1 hour and cleaned up all the mess, removed the carpet and cut the wet drywalls. We could not believe how professional and detail oriented they are. They did an awesome job. We will definitely call them if there is any need for their service.