SERVPRO of Richmond and Henrico County

Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.

I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!

I can't thank you enough for the recent clean up performed at our plant. Matthew has done an excellent job communicating with me throughout the process. I am a huge fan and was in awe of how quickly the job was cleaned up and dried! Please let Matthew know how much we appreciated working with him.

I teach customer service training and you guys were excellent!

Everyone who came to the house was very knowledgeable and professional. I would definitely recommend SERVPRO if friends needed the service.

Thank you for your quick response. Your people knew what needed to be done and treated us with respect and courtesy. It was a great relief to have your professional help and your personal direction through the whole process.

I wanted to pass along that one of your employees, Stewart, was probably the most courteous outside contractor that has ever worked in this building. He had a resident come talk to him about his apartment repairs and he took the time to answer all of his questions about what was going on and was so respectful and helpful to all of us while he was here. He went out of his way to fill me in whenever they were headed out for the day and checked with me to make sure I was happy with his work once he completed the projects. As I am sure you are aware, it is rare to see such great customer service nowadays so I wanted to share our experience.

Hands down, Taylor Burke has been the most professional person I have worked with in quite awhile. SERVPRO has been awesome!

Tucker Poole was so helpful! He answered all of our questions and kept us informed every step of the way. Very professional and informative.

Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.

I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!