Water Damage
Fire Damage
Mold
Storm/Disaster
Construction
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Specialty Cleaning
Meet Our Team
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SERVPRO of Richmond and Henrico County
Danny Bahen
Danny is our Esporta/Rug Manager and has been employed since 2002!
Thomas Bahen
Thomas is our Chief Executive Officer and has been employed since 2006!
Certifications: IICRC- WTR, ASD, CDS, AMRT, NADCA
Andrew Bahen, Jr. (Drew)
Drew is our Chief Strategy Officer and has been employed since 2004!
Certifications: IICRC- Fire, Water, Mold, NADCA, ASD
Justin Ballas
Justin is a Project Manager and has been employed since 2007!
Keith Boos
Keith is a Project Manager and has been employed since 2010!
Cristine Burgess
Cristine Burgess is one of our Lead Job File Coordinators and has been employed since 2019!
Karen Clifton
Karen Clifton is one of our Commercial Account Managers and has been with SERVPRO of Richmond since 2017.
She is certified in IICRC Water Restoration.
Deanna Collins
Deanna is our TPA Program Manager and has been employed since 2012!
Certifications: IICRC - Water Restoration Technician
If she had one superpower she would fly!
David Cover
David is a Project Manager and has been employed since 2012!
If he had a superpower it would be waving a magic wand making everyone's problems go away!
Justin Crenshaw
Justin is a Project Manager and has been employed since 2010!
Lee Cross
Lee is one of our Commercial Account Managers and had been employed since 2015!
If he had a superpower he would have super strength!
William Duffy (Matt)
Matt is our Chief Operating Officer and has been employed since 2004!
Christopher Fleming
Chris is a Project Manager and has been employed since 2012!
Nancy Fuentes-Bonilla
Nancy is a Project Manager and has been employed since 2014!
Certifications: IICRC- Water Restoration
If she had a superpower it would be superhuman strength and telepathy
Brian Genest
Brian is our Contents Division Manager and has been employed since 2014!
Certifications: Six Sigma Yellow Belt Certification
Andrew Goldsberry
Andrew is our Commercial Large Loss Manager and has been at SERVPRO since 2020!
Philip Griffith
Phil is a Project Manager and has been employed since 2014!
Christina O'Bryan Harding
Christina is our Director of Administration and has been employed since 2003!
Certifications: IICRC - Water Restoration
If she had one superpower she would turn back time!
Matthew Harding
Matthew is a Team Leader and has been employed since 2003!
Certifications: IICRC- Fire, Water; CDS, ASD, AMRT, Lead, NADCA
If he had a superpower it would be the ability to make it "Like it never even happened." with the wave of a finger!
Drew Harvey
Drew Harvey is one of our Warehouse Managers and has been employed since 2016.
Laura Howell
Laura Howell has been employed since 2014 and is a Crew Chief.
Stacey Hubbell
Stacey Hubbell is a Job File Coordinator and has been employed since 2019.
Brian Inge
Brian Inge is a Crew Chief and has been employed since 2015.
Theresa Kelsor (Tee)
Tee is a Senior Contents Supervisor and has been employed since 1994!
Odilia Luna
Odilia has been employed since 2014 and is a Crew Chief!
Hampton McClellan
Hampton is a Crew Chief
Robert Morgan (Bobby)
Bobby is our Production Manager and has been employed since 1987!
Sarah Parker
Sarah is one of our Lead Job File Coordinators and has been employed since 2012!
Certifications: IICRC - Water Restoration
If she had a superpower it would be the ability to time travel!
Tucker Poole
Tucker is a Project Manager and has been employed since 2015!
Tracy Riddle
Tracy Riddle is a Reconstruction Project Manager and has been employed since 2019.
Breanna Roberts
Breanna Roberts is in our Accounting Department
Melanie Rogers
Melanie Rogers is a Job File Coordinator and has been at SERVPRO of Richmond since 2017!
Norman Settle
Norman is a Reconstruction Crew Chief and has been employed since 2019!
Evan Slaasted
Evan is a Project Manager and has been employed since 2013!
Matt Snyder
Matt Snyder has been employed since 2014 and is a Project Manager
Kathryn Stroud (Kathy)
Kathy is a Reconstruction Project Coordinator and has been employed since 2012!
Caesar Sutton
Caesar is one of our Mechanics and has been employed since 2005!
Carol Vargo
Carol Vargo works in our Accounting Department and has been at SERVPRO of Richmond since 2017!
Joseph Waters (Joey)
Joey is a Team Leader and has been employed since 2003!
Certifications: IICRC - Fire & Smoke Restoration, Water, CDS, ASD
Kathleen Wortman (Kathy)
Kathy is a Crew Chief and has been employed since 2004!
Brooks York
Brooks York is an Assistant Project Manager
Jessica Ham
Jessica Ham is our Human Resources and Training Manager and has been with SERVPRO of Richmond since 2022!
Aaron Lee
Aaron Lee is our Operations Division Manager and has been with us since 2022!
Danielle Faison
Danielle is our Recruiting and Training Coordinator and has been with us since 2022!
Harley Austin
Harley is our Payroll Coordinator and has been with us since 2023!
What our
customers are saying
Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.
I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!
I can't thank you enough for the recent clean up performed at our plant. Matthew has done an excellent job communicating with me throughout the process. I am a huge fan and was in awe of how quickly the job was cleaned up and dried! Please let Matthew know how much we appreciated working with him.
I teach customer service training and you guys were excellent!
Everyone who came to the house was very knowledgeable and professional. I would definitely recommend SERVPRO if friends needed the service.
Thank you for your quick response. Your people knew what needed to be done and treated us with respect and courtesy. It was a great relief to have your professional help and your personal direction through the whole process.
I wanted to pass along that one of your employees, Stewart, was probably the most courteous outside contractor that has ever worked in this building. He had a resident come talk to him about his apartment repairs and he took the time to answer all of his questions about what was going on and was so respectful and helpful to all of us while he was here. He went out of his way to fill me in whenever they were headed out for the day and checked with me to make sure I was happy with his work once he completed the projects. As I am sure you are aware, it is rare to see such great customer service nowadays so I wanted to share our experience.
Hands down, Taylor Burke has been the most professional person I have worked with in quite awhile. SERVPRO has been awesome!
Tucker Poole was so helpful! He answered all of our questions and kept us informed every step of the way. Very professional and informative.
Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.
I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!
I can't thank you enough for the recent clean up performed at our plant. Matthew has done an excellent job communicating with me throughout the process. I am a huge fan and was in awe of how quickly the job was cleaned up and dried! Please let Matthew know how much we appreciated working with him.
I teach customer service training and you guys were excellent!
Everyone who came to the house was very knowledgeable and professional. I would definitely recommend SERVPRO if friends needed the service.
Thank you for your quick response. Your people knew what needed to be done and treated us with respect and courtesy. It was a great relief to have your professional help and your personal direction through the whole process.
I wanted to pass along that one of your employees, Stewart, was probably the most courteous outside contractor that has ever worked in this building. He had a resident come talk to him about his apartment repairs and he took the time to answer all of his questions about what was going on and was so respectful and helpful to all of us while he was here. He went out of his way to fill me in whenever they were headed out for the day and checked with me to make sure I was happy with his work once he completed the projects. As I am sure you are aware, it is rare to see such great customer service nowadays so I wanted to share our experience.
Hands down, Taylor Burke has been the most professional person I have worked with in quite awhile. SERVPRO has been awesome!
Tucker Poole was so helpful! He answered all of our questions and kept us informed every step of the way. Very professional and informative.
About Us
SERVPRO® of Richmond and SERVPRO® of Henrico County is the cleanup and restoration company with 37 years of experience. Our highly trained teams respond 24/7 providing excellent service to homeowners, insurance companies, building owners, facility managers and property managers through out the area.
Independently owned and operated by Andrew and Theresa Bahen. SERVPRO® of Richmond and SERVPRO® of Henrico County has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies and commercial property management teams. Our experience, people, capacity and equipment uniquely qualifies us to handle large jobs no matter how extensive the damage. In the unfortunate event of a fire or water damage, call 804.740.6151. We will respond 24/7 with trained employees, state of the art equipment and the resources required to perform emergency services to help limit property damage.
NADCA Certified Air Duct Cleaning For Your Home and Business.
When it comes to air duct cleaning choose SERVPRO® of Richmond and SERVPRO® of Henrico County. As a member of the National Air Duct Cleaning Association (NADCA) we adhere to the strict standards required to earn the NADCA certification. NADCA certification is recognized around the world as the benchmark for trained and qualified professionals. Since 1986, our team has been cleaning residential and commercial air ducts according to the NADCA standard. Our technicians are trained, experienced and NADCA certified. A NADCA certified firm ensures the technician has the knowledge and proficiency to conduct HVAC assessments, cleaning, and restoration services. Our staff certifications include Air System Cleaning Specialists (ASCS), Certified Ventilation Inspectors (CVI) and Ventilation System Mold Remediators (VSMR). We utilize the proper techniques, standards, and safety practices recommended by NADCA. Go to NADCA.com for additional information.
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